AMX MVP-8400i manual USB Driver, Panel Not in Listed As a Connected Device

Appendix C: Troubleshooting

FIG. 84 Using USB for Virtual Master communication (NetLinx Studio)

USB Driver

Symptom: My USB driver has a yellow exclamation point and doesn’t appear to be working. The USB driver was incorrectly installed and should be re-installed:

1.Power up the panel without connecting the USB cable.

2.Plug in the USB cable into the G4 panel. You should see a USB icon show up in the System Tray.

3.Double click on the icon to bring up the list of USB devices. The "AMX USB LAN LINK" device should appear in the list.

4.If the "Install Driver" dialog doesn't appear automatically, select the Properties button and then the Update Driver button.

5.When the Install Driver dialog does appear, click Next to accept all the default prompts.

The OS will notify you that the driver you are installing/updating does not have a digital signature. This is acceptable, agree to continue the installation.

After installation is complete, the exclamation point will disappear. If this does not solve your problem:

1.Try re-installing the latest version of either NetLinx Studio 2 or TPDesign4. The necessary driver is downloaded to the PC as part of the software installation procedure.

2.Repeat the above procedures.

Panel Not in Listed As a Connected Device

Symptom: My panel is not showing up in the Virtual Master’s System list of connected devices.

If a Virtual Master was already connected to the target panel, the G4 panel retains the information of the previous Virtual Master System number.

1.Power up the panel without connecting the USB cable.

2.Configure NetLinx Studio for a Virtual Master connection. Note the System Number used in the Edit Settings window.

3.Stop communication on the Virtual Master (Settings > Stop Communications).

4.Click Yes to stop communication.

5.Select the System Number (from the Online Tree tab) and use a right mouse click to select Refresh System. This re-establishes communication with the Virtual Master.

MVP-8400i Modero Viewpoint Wireless Touch Panels 181