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AMX manual Appendix C Troubleshooting, MVP-8400i Modero Viewpoint Wireless Touch Panels

Models: MVP-8400i

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Appendix C: Troubleshooting

MVP-8400i Modero Viewpoint Wireless Touch Panels

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AMX manual Appendix C Troubleshooting, MVP-8400i Modero Viewpoint Wireless Touch Panels

Contents

MVP-8400i Touch Panels & AccessoriesOperation/Reference Guide Last Revised 7/22/2008AMX Limited Warranty and Disclaimer FCC RF Radiation Exposure Statement FCC InformationFederal Communications Commission FCC Statement Page MVP-8400i Modero Viewpoint Wireless Touch Panel With Intercom Table of ContentsWireless Interface Cards Configuring CommunicationsUpgrading MVP Firmware Setup PagesPage Commands ProgrammingAppendix C Troubleshooting Appendix B - Wireless TechnologyPanel Calibration Appendix A Text FormattingUSB Driver MVP-7500/8400 Modero Viewpoint Wireless Touch Panels Table of ContentsOverview MVP-8400i Modero Viewpoint Wireless Touch Panel With IntercomSpecifications MVP-8400i Modero Viewpoint Wireless Touch Panel With Intercom MVP-8400i Specifications FG5965-04 ContPower Modes Battery DurationMVP-8400i Modero Viewpoint Wireless Touch Panel With Intercom MVP-8400i Specifications FG5965-04 ContIncluded Accessories MVP-8400i Modero Viewpoint Wireless Touch PanelsInstalling MVP-BP Batteries MVP-BP Power PackMVP-BP Specifications OverviewMVP-BP Power Pack If you are only using one battery, use Battery Slot #1Battery connector Battery pins Battery Compartment CoverNXA-CFSP Compact Flash Installing the NXA-CFSP Compact Flash CardCompact Flash Card - Security Accessing the MVP’s Internal Components4. Remove the trim from the top rim of the circuit board FIG Removing the Installed CardInstalling the Compact Flash Upgrade Card CARE WHEN HANDLING THE CARD NXA-CFSP Compact Flash MVP-8400i Modero Viewpoint Wireless Touch Panels802.11b Wireless Interface Card Wireless Interface CardsSpecifications The NXA-WAP200G uses a default SSID of AMX802.11b Wireless Interface Card Specifications Cont NXA-WC80211GCF 802.11g Wireless Interface CardWireless Interface Cards Power ConsumptionThe NXA-WC80211GCF is backwards compatible with 802.11b networks SpecificationsWireless Interface Cards NXA-WC80211GCF Specifications ContPower Consumption Wireless LAN SecurityAccess the MVP’s Internal Components Installing the 802.11g Card and AntennaRemoving the Installed Card Preparing the MVP’s Rear HousingMounting Template Installing the NXA-WC80211GCFWireless Card Slot Closing and Securing the MVP Enclosure 7. Insert any available batteries back into the battery compartmentMVP-7500/8400 Modero Viewpoint Wireless Touch Panels Wireless Interface CardsAccessing the Setup and Protected Setup Pages Configuring CommunicationsModero Setup and System Settings Hot Swapping Wireless Settings Page - Wireless Access OverviewSetting the Panel’s Device Number Wireless communication using a DHCP Address Configuring a Wireless Network AccessStep 1 Configure the Panel’s Wireless IP Settings 4. Press Done after you are finished entering the IP information Wireless communication using a Static IP AddressUsing the Site Survey tool Access points are tracked by MAC Address Step 2 Configure the Card’s Wireless Security Settings Connecting to the WAP begins the communication Wireless card security settingsMVP connection IP info Select an OPEN unsecured WAPRequired Information By default, this field displays the SSID - AMXSystem Settings page and configure the connection to a target Master Automatically set SSID 1. Select Wireless Settings802.11g wireless card 1. Select Wireless SettingsManually set SSID Required InformationFIG. 23 WEP Passphrase Keyboard These WEP Key identifier values must match for both devicesThe descriptions are None, Poor, Fair, Good, Very Good, and Excellent Step 3 Choose a Master Connection Mode Prepare your PC for USB communication with the panel Configure the panel for USB communication5. Press the Back button to return to the Protected Setup page Configure a Virtual NetLinx Master using NetLinx Studio 8. Click Yes to proceed with the driver installation7. Enter the System number default is Connection Modes EthernetMaster Connection to a Virtual Master via Ethernet On your PC, click Start Run to open the Run dialog Ethernet Using G4 Web Control to Interact with a G4 Panel 18. Press the Back button to open the Protected Setup page Using your NetLinx Master to control the G4 panel If you do not get this field continue to step 10. Enter the Web Control session password into the Session Password field FIG. 35. This password was previously entered into the Web Control Password field within the G4 Web Control page on the panel Upgrading MVP Firmware USB connector to the panel Upgrading the Modero Firmware via the USB portStep 1 Configure the panel for a USB Connection Type Step 2 Prepare Studio for communication via the USB portStep 3 Confirm and Upgrade the firmware via the USB port 7. From within this dialog enter the System number default isPage Step 1 Prepare the Docking Station for firmware transfer via USB Upgrading the Docking Station Firmware via USBDisplays the current docking station firmware version Step 2 Upgrade the Docking Station firmware via USBDevice and System values Selected Docking Station Firmware fileFirmware download status Upgrading MVP Firmware MVP-8400i Modero Viewpoint Wireless Touch PanelsNavigation Buttons Setup PagesSetup Page Setup PagesSetup Pages Display TimeoutSetup Page Cont InformationTimeout MVP-8400i Modero Viewpoint Wireless Touch PanelsMVP-8400i Modero Viewpoint Wireless Touch Panels Setup PagesProject Information Page Project Information PageMVP-8400i Modero Viewpoint Wireless Touch Panels Setup PagesProject Information Page Cont AMX IR 38K PortSetup Port Setup PagesSetup Pages Version MVP-8400i Modero Viewpoint Wireless Touch PanelsPower Up Pages Time & Date Setup PageMVP-8400i Modero Viewpoint Wireless Touch Panels Panel Information Page ContSetup Pages Time & Date Setup PageMVP-8400i Modero Viewpoint Wireless Touch Panels BackVolume Page Volume PageSetup Pages Master VolumeSupported WAV Sample Rates Volume Page ContWAV files - Supported sample rates Note This field applies to MVP-BP batteries installed in the panel Setup PagesNote This field applies to MVP-BP batteries installed in the panel MVP-8400i Modero Viewpoint Wireless Touch PanelsLow Battery Warning Setup PagesNote This field applies to MVP-BP batteries installed in the panel Note This field applies to MVP-BP batteries installed in the panelProtected Setup Pages Protected Setup Page Cont Protected Setup Navigation ButtonsSetup Pages System RecoveryCloses the Protected Setup page Setup PagesPress to access the System Settings page where you can configure communication settings for the NetLinx Master and the panelG4 Web Control Settings Setup PagesG4 Web Control Timeout MVP-8400i Modero Viewpoint Wireless Touch PanelsFIG. 55 Calibration page Calibration PageWireless Settings Page Wireless Settings PageSetup Pages IP SettingsIP Settings Cont Wireless Settings Page ContAccess Point MAC Wireless SecuritySetup Pages Wireless Settings Page ContWireless Security Cont cate with it because of either incorrect IP or encryption settingsRF Link Info Cont Wireless Security Page802.11g Wi-Fi CF card Refer to the Using the Site Survey tool section on page Open Clear Text SettingsStatic WEP Settings Static WEP SettingsSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsSetup Pages Static WEP Settings ContDefault Key ported by the internal wireless cardFIG. 59 Wireless Settings page - WPA-PSK Settings WPA-PSK SettingsPress the EAP-LEAP button to open the EAP-LEAP Settings page FIG EAP-LEAP Settingssecured workstation EAP-LEAP Settingsically, this is in the form of a username such as jdoe@amx.com Press the EAP-FAST button to open the EAP-FAST Settings dialog FIG EAP-FAST SettingsSetup Pages EAP-FAST SettingsPassword Enabled automatic or Disabled manualEAP-FAST Settings Cont EAP-PEAP SettingsPassword EAP-PEAP SettingsInner Authentication Type Save/CancelEAP-TTLS Settings EAP-TTLS SettingsPassword EAP-TTLS Settings ContInner Authentication Type Save/CancelEAP-TLS Settings EAP-TLS SettingsSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsClient Certificate Configuration Client certificate configurationEAP-TLS Settings Cont AMX supports the following security certificates System Settings Page Elements System Settings PageSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsSetup Pages System Settings Page ElementsEthernet Only - disabled when USB is selected ETHERNET Only - disabled when USB is selectedSetup Pages Other SettingsMVP-8400i Modero Viewpoint Wireless Touch Panels FIG. 67 Other Settings menuFIG. 68 Image Caching Page Image Caching PageImage Cache Settings Setup PagesEnable MVP-8400i Modero Viewpoint Wireless Touch PanelsPassword Setup Page Setting the image cacheFIG. 69 Password Setup page Clearing the image cachePassword Setup Page SIP Settings PageSetup Pages In Panel PasswordSetup Pages SIP Settings PagePassword MVP-8400i Modero Viewpoint Wireless Touch PanelsPanel Logs Page ToolsRefreshing the Panel Connections Log Checking the Panel Connection LogsClearing the Panel Connections Log Panel Logs PageMVP-8400i Modero Viewpoint Wireless Touch Panels Setup PagesPanel Statistics Page Panel Statistics PageRefreshing the Panel Statistics Checking the Panel StatisticsClearing the Panel Statistics Panel Statistics Page ContWireless Information Setup PagesMVP-8400i Modero Viewpoint Wireless Touch Panels Connection Utility PageConnection Utility Page Cont Using the Connection UtilityProgramming Page CommandsButton Assignments Page CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels Page Commands ContProgramming @CPGMVP-8400i Modero Viewpoint Wireless Touch Panels Page Commands ContProgramming @PHTMVP-8400i Modero Viewpoint Wireless Touch Panels Page Commands ContProgramming @PPKMVP-8400i Modero Viewpoint Wireless Touch Panels Page Commands ContProgramming @PPXMVP-8400i Modero Viewpoint Wireless Touch Panels Page Commands ContProgramming PPOFRGB triplets and names for basic 88 colors Programming NumbersRGB Values for all 88 Basic Colors Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming Index NoMVP-8400i Modero Viewpoint Wireless Touch Panels Default Font Styles and ID NumbersFont styles and ID numbers RGB Values for all 88 Basic Colors ContTPD4 Border Styles by Name Border styles and Programming numbersBorder Styles and Programming Numbers TPD4 Border Styles by Name Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming Border stylesButton Commands Programming Button Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels MVP-8400i Modero Viewpoint Wireless Touch Panels Button Commands ContProgramming RRGGBB or RRGGBBAAMVP-8400i Modero Viewpoint Wireless Touch Panels Button Commands ContProgramming entry is requiredSENDCOMMAND Panel,BLN-500,55 Button Commands ContSENDCOMMAND Panel,BMC-425,1,1,500,1,BR SENDCOMMAND Panel,BMC-425,1,1,500,1,%BRMVP-8400i Modero Viewpoint Wireless Touch Panels Button Commands ContProgramming BMC ContSENDCOMMAND Panel,BMF-500,1,%B10%CFRed%CB Blue %CTBlack%Ptest.png Button Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSENDCOMMAND Panel,BMI-530,1&2,newMac.png Button Commands ContSENDCOMMAND Panel,BML-500,20 SENDCOMMAND Panel,BMP-500.504&510.515,1,bitmap.pngSENDCOMMAND Panel,BNN-973,192.168.169.99 Button Commands ContBNP-vt addr range,network password SENDCOMMAND Panel,BNN-973,12345SENDCOMMAND Panel,BOR-500.504&510.515,10 Button Commands ContSENDCOMMAND Panel,BOR-500.504&510,AMX Elite -M SENDCOMMAND Panel,BOS-500,1,1SENDCOMMAND Panel,BRD-500.504&510.515,1&2,Quad Line Button Commands ContSENDCOMMAND Panel,BSF-500,1 SENDCOMMAND Panel,BSM-500Programming Button Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels SENDCOMMAND Panel,BWW-500,1,1 Button Commands ContSENDCOMMAND Panel,CPF-500 SENDCOMMAND Panel,DLD-1Button Commands Cont Button Commands ContSENDCOMMAND Panel,FON-500.504&510.515,1&2,4 SENDCOMMAND Panel,GDI-7,128Programming Button Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels SENDCOMMAND Panel,ICO-500.504&510.515,1&2,1 Button Commands ContSENDCOMMAND Panel,IRM-10,5, 20 MVP-8400i Modero Viewpoint Wireless Touch PanelsSENDCOMMAND Panel,JSB-500.504&510.515,1&2,1 Button Commands ContSENDCOMMAND Panel,JSI-500.504&510.515,1&2,1 MVP-8400i Modero Viewpoint Wireless Touch PanelsSENDCOMMAND Panel,JST-500.504&510.515,1&2,1 Button Commands ContSEND COMMAND Panel,MBT-1 SEND COMMAND Panel,MDCSENDCOMMAND Panel,TEC-500.504&510.515,1&2,12 Button Commands ContSENDCOMMAND Panel,TXT-500.504&510.515,1&2,Test Only MVP-8400i Modero Viewpoint Wireless Touch PanelsMiscellaneous MVP Strings back to the Master MVP Panel Lock Passcode commandsundock master dockMVP Panel Lock Passcode Commands Cont Text Effects NamesMVP-8400i Modero Viewpoint Wireless Touch Panels Text EffectsMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commandsfor debug purposes only Text Effects ContMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query CommandsCustom Event Fields ProgrammingMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?BCFMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?BMPMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?BRDMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?FONMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?JSBMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?JSTMVP-8400i Modero Viewpoint Wireless Touch Panels Button Query Commands ContProgramming ?TEFPanel Runtime Operation Commands Panel Runtime OperationsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingMVP-8400i Modero Viewpoint Wireless Touch Panels Panel Runtime Operation Commands ContProgramming @AKPSETUP Panel Runtime Operation Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingMVP-8400i Modero Viewpoint Wireless Touch Panels Panel Runtime Operation Commands ContProgramming @SOUMVP-8400i Modero Viewpoint Wireless Touch Panels Panel Runtime Operation Commands ContProgramming TPAGEONInput Commands Input CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingMVP-8400i Modero Viewpoint Wireless Touch Panels Input Commands ContProgramming Note ThisMVP-8400i Modero Viewpoint Wireless Touch Panels Embedded codesEmbedded Codes ProgrammingPanel Setup Commands Panel Setup CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingMVP-8400i Modero Viewpoint Wireless Touch Panels Panel Setup CommandsProgramming CFSMvolume level = 0 - 100. 100 is maximum volume setting Panel Setup CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingDynamic Image Commands Dynamic Image CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSENDCOMMAND Panel,RAF-New Image,%P0%HAMX.COM%ALab/ Testfile%Ftest.jpg Dynamic Image Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingPanel Intercom Commands Panel Intercom CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSIP Commands SIP CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSIP Commands SIP Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingMVP-8400i Modero Viewpoint Wireless Touch Panels SIP Commands ContProgramming PHN-DTMFCalibrating the MVP Panels Panel CalibrationPeel the protective plastic film from the LCD Testing your CalibrationPanel Calibration MVP-8400i Modero Viewpoint Wireless Touch PanelsIf Calibration Is Not Working Panel Calibration MVP-8400i Modero Viewpoint Wireless Touch PanelsText Formatting Codes for Bargraphs/Joysticks Appendix A Text FormattingInput mask character types Text Area Input MaskingInput mask next field characters Input mask rangesInput mask operations Input mask literalsThe following are some common input masking examples Input mask output examplesSpecial escape sequences URL ResourcesAppendix A Text Formatting MVP-8400i Modero Viewpoint Wireless Touch PanelsOverview of Wireless Technology Appendix B - Wireless TechnologyCERTIFICATES CA Terminology802.1x FIG. 79 WPA Overview TKIPWPA2 EAP characteristics EAP AuthenticationAuthenticator LAN 802.1x EAP over WirelessAuthentication Server Wireless Access PointStep 1 Setup the Panel and PC for USB Communication Configuring your G4 Touch Panel for USB CommunicationAMX Certificate Upload Utility Step 2 Confirm the Installation of the USB Driver on the PC How to Upload a Certificate File selected as a group by clicking on the Check All radio box located at the top of the device IP Address listing Checking AMX USBLAN device connections via Windows Device Manager Appendix C TroubleshootingUSB detection icon Checking AMX USBLAN device connections via NetLinx StudioPanel Not in Listed As a Connected Device FIG. 84 Using USB for Virtual Master communication NetLinx StudioUSB Driver Connection Status 6. Plug-in the mini-USB cable into the corresponding port on the panelPanel Doesn’t Respond To Touches Batteries Will Not Hold Or Take A ChargeMVP Can’t Obtain a DHCP Address Modero Panel Isn’t Appearing In The Online Tree TabMy WEP Doesn’t Seem To Be Working NetLinx Studio Only Detects One Of My Connected MastersPanel Behaves Strangely After Downloading A Panel File Or Firmware Only One Modero Panel In My System Shows UpPanel Fails to Charge in MVP-WDS 3. Reconnect the powerMVP-8400i Modero Viewpoint Wireless Touch Panels Appendix C TroubleshootingMVP-8400i Modero Viewpoint Wireless Touch Panels Appendix C TroubleshootingIt’s Your World - Take Control