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AMX manual Appendix C Troubleshooting, MVP-8400i Modero Viewpoint Wireless Touch Panels

Models: MVP-8400i

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Page 196

Appendix C: Troubleshooting

186	MVP-8400i Modero Viewpoint Wireless Touch Panels

Page 196

Image 196

AMX manual Appendix C Troubleshooting, MVP-8400i Modero Viewpoint Wireless Touch Panels

Contents

Touch Panels & Accessories MVP-8400iOperation/Reference Guide Last Revised 7/22/2008AMX Limited Warranty and Disclaimer Federal Communications Commission FCC Statement FCC InformationFCC RF Radiation Exposure Statement Page Table of Contents MVP-8400i Modero Viewpoint Wireless Touch Panel With IntercomWireless Interface Cards Configuring CommunicationsSetup Pages Upgrading MVP FirmwareProgramming Page CommandsAppendix B - Wireless Technology Appendix C TroubleshootingPanel Calibration Appendix A Text FormattingUSB Driver Table of Contents MVP-7500/8400 Modero Viewpoint Wireless Touch PanelsMVP-8400i Modero Viewpoint Wireless Touch Panel With Intercom OverviewSpecifications MVP-8400i Specifications FG5965-04 Cont MVP-8400i Modero Viewpoint Wireless Touch Panel With IntercomPower Modes function. Panel resumes the ON mode in ~ 1 secondMVP-8400i Specifications FG5965-04 Cont MVP-8400i Modero Viewpoint Wireless Touch Panel With IntercomIncluded Accessories MVP-8400i Modero Viewpoint Wireless Touch PanelsMVP-BP Power Pack Installing MVP-BP BatteriesMVP-BP Specifications OverviewIf you are only using one battery, use Battery Slot #1 MVP-BP Power PackBattery connector Battery pins Battery Compartment CoverInstalling the NXA-CFSP Compact Flash Card NXA-CFSP Compact FlashCompact Flash Card - Security Accessing the MVP’s Internal ComponentsInstalling the Compact Flash Upgrade Card Removing the Installed Card4. Remove the trim from the top rim of the circuit board FIG CARE WHEN HANDLING THE CARD MVP-8400i Modero Viewpoint Wireless Touch Panels NXA-CFSP Compact FlashWireless Interface Cards 802.11b Wireless Interface CardSpecifications The NXA-WAP200G uses a default SSID of AMXNXA-WC80211GCF 802.11g Wireless Interface Card 802.11b Wireless Interface Card Specifications ContWireless Interface Cards Power ConsumptionSpecifications The NXA-WC80211GCF is backwards compatible with 802.11b networksNXA-WC80211GCF Specifications Cont Wireless Interface CardsPower Consumption Wireless LAN SecurityInstalling the 802.11g Card and Antenna Access the MVP’s Internal ComponentsRemoving the Installed Card Preparing the MVP’s Rear HousingWireless Card Slot Installing the NXA-WC80211GCFMounting Template 7. Insert any available batteries back into the battery compartment Closing and Securing the MVP EnclosureWireless Interface Cards MVP-7500/8400 Modero Viewpoint Wireless Touch PanelsModero Setup and System Settings Configuring CommunicationsAccessing the Setup and Protected Setup Pages Setting the Panel’s Device Number Wireless Settings Page - Wireless Access OverviewHot Swapping Step 1 Configure the Panel’s Wireless IP Settings Configuring a Wireless Network AccessWireless communication using a DHCP Address Using the Site Survey tool Wireless communication using a Static IP Address4. Press Done after you are finished entering the IP information Access points are tracked by MAC Address Step 2 Configure the Card’s Wireless Security Settings Wireless card security settings Connecting to the WAP begins the communicationMVP connection IP info Select an OPEN unsecured WAPSystem Settings page and configure the connection to a target Master By default, this field displays the SSID - AMXRequired Information 1. Select Wireless Settings Automatically set SSID1. Select Wireless Settings 802.11g wireless cardManually set SSID Required InformationThese WEP Key identifier values must match for both devices FIG. 23 WEP Passphrase KeyboardThe descriptions are None, Poor, Fair, Good, Very Good, and Excellent Step 3 Choose a Master Connection Mode 5. Press the Back button to return to the Protected Setup page Configure the panel for USB communicationPrepare your PC for USB communication with the panel 8. Click Yes to proceed with the driver installation Configure a Virtual NetLinx Master using NetLinx Studio7. Enter the System number default is Master Connection to a Virtual Master via Ethernet EthernetConnection Modes On your PC, click Start Run to open the Run dialog Ethernet Using G4 Web Control to Interact with a G4 Panel 18. Press the Back button to open the Protected Setup page Using your NetLinx Master to control the G4 panel If you do not get this field continue to step 10. Enter the Web Control session password into the Session Password field FIG. 35. This password was previously entered into the Web Control Password field within the G4 Web Control page on the panel Upgrading MVP Firmware Upgrading the Modero Firmware via the USB port USB connector to the panelStep 1 Configure the panel for a USB Connection Type Step 2 Prepare Studio for communication via the USB port7. From within this dialog enter the System number default is Step 3 Confirm and Upgrade the firmware via the USB portPage Upgrading the Docking Station Firmware via USB Step 1 Prepare the Docking Station for firmware transfer via USBStep 2 Upgrade the Docking Station firmware via USB Displays the current docking station firmware versionFirmware download status Selected Docking Station Firmware fileDevice and System values MVP-8400i Modero Viewpoint Wireless Touch Panels Upgrading MVP FirmwareSetup Pages Navigation ButtonsSetup Pages Setup PageSetup Pages Display TimeoutInformation Setup Page ContTimeout MVP-8400i Modero Viewpoint Wireless Touch PanelsSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsProject Information Page Project Information PageSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsProject Information Page Cont AMX IR 38K PortSetup Pages Setup PortSetup Pages Version MVP-8400i Modero Viewpoint Wireless Touch PanelsTime & Date Setup Page Power Up PagesMVP-8400i Modero Viewpoint Wireless Touch Panels Panel Information Page ContTime & Date Setup Page Setup PagesMVP-8400i Modero Viewpoint Wireless Touch Panels BackVolume Page Volume PageSetup Pages Master VolumeWAV files - Supported sample rates Volume Page ContSupported WAV Sample Rates Setup Pages Note This field applies to MVP-BP batteries installed in the panelNote This field applies to MVP-BP batteries installed in the panel MVP-8400i Modero Viewpoint Wireless Touch PanelsSetup Pages Low Battery WarningNote This field applies to MVP-BP batteries installed in the panel Note This field applies to MVP-BP batteries installed in the panelProtected Setup Pages Protected Setup Navigation Buttons Protected Setup Page ContSetup Pages System RecoverySetup Pages Closes the Protected Setup pagePress to access the System Settings page where you can configure communication settings for the NetLinx Master and the panelSetup Pages G4 Web Control SettingsG4 Web Control Timeout MVP-8400i Modero Viewpoint Wireless Touch PanelsCalibration Page FIG. 55 Calibration pageWireless Settings Page Wireless Settings PageSetup Pages IP SettingsWireless Settings Page Cont IP Settings ContAccess Point MAC Wireless SecurityWireless Settings Page Cont Setup PagesWireless Security Cont cate with it because of either incorrect IP or encryption settings802.11g Wi-Fi CF card Wireless Security PageRF Link Info Cont Open Clear Text Settings Refer to the Using the Site Survey tool section on pageStatic WEP Settings Static WEP SettingsSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsStatic WEP Settings Cont Setup PagesDefault Key ported by the internal wireless cardWPA-PSK Settings FIG. 59 Wireless Settings page - WPA-PSK SettingsEAP-LEAP Settings Press the EAP-LEAP button to open the EAP-LEAP Settings page FIGically, this is in the form of a username such as jdoe@amx.com EAP-LEAP Settingssecured workstation EAP-FAST Settings Press the EAP-FAST button to open the EAP-FAST Settings dialog FIGEAP-FAST Settings Setup PagesPassword Enabled automatic or Disabled manualEAP-PEAP Settings EAP-FAST Settings ContEAP-PEAP Settings PasswordInner Authentication Type Save/CancelEAP-TTLS Settings EAP-TTLS SettingsEAP-TTLS Settings Cont PasswordInner Authentication Type Save/CancelEAP-TLS Settings EAP-TLS SettingsSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsEAP-TLS Settings Cont Client certificate configurationClient Certificate Configuration AMX supports the following security certificates System Settings Page System Settings Page ElementsSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsSystem Settings Page Elements Setup PagesEthernet Only - disabled when USB is selected ETHERNET Only - disabled when USB is selectedOther Settings Setup PagesMVP-8400i Modero Viewpoint Wireless Touch Panels FIG. 67 Other Settings menuImage Caching Page FIG. 68 Image Caching PageSetup Pages Image Cache SettingsEnable MVP-8400i Modero Viewpoint Wireless Touch PanelsSetting the image cache Password Setup PageFIG. 69 Password Setup page Clearing the image cacheSIP Settings Page Password Setup PageSetup Pages In Panel PasswordSIP Settings Page Setup PagesPassword MVP-8400i Modero Viewpoint Wireless Touch PanelsTools Panel Logs PageChecking the Panel Connection Logs Refreshing the Panel Connections LogClearing the Panel Connections Log Panel Logs PageSetup Pages MVP-8400i Modero Viewpoint Wireless Touch PanelsPanel Statistics Page Panel Statistics PageChecking the Panel Statistics Refreshing the Panel StatisticsClearing the Panel Statistics Panel Statistics Page ContSetup Pages Wireless InformationMVP-8400i Modero Viewpoint Wireless Touch Panels Connection Utility PageUsing the Connection Utility Connection Utility Page ContPage Commands ProgrammingButton Assignments Page CommandsPage Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming @CPGPage Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming @PHTPage Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming @PPKPage Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming @PPXPage Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming PPOFProgramming Numbers RGB triplets and names for basic 88 colorsMVP-8400i Modero Viewpoint Wireless Touch Panels RGB Values for all 88 Basic Colors ContProgramming Index NoDefault Font Styles and ID Numbers MVP-8400i Modero Viewpoint Wireless Touch PanelsFont styles and ID numbers RGB Values for all 88 Basic Colors ContBorder Styles and Programming Numbers Border styles and Programming numbersTPD4 Border Styles by Name MVP-8400i Modero Viewpoint Wireless Touch Panels TPD4 Border Styles by Name ContProgramming Border stylesButton Commands MVP-8400i Modero Viewpoint Wireless Touch Panels Button Commands ContProgramming Button Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming RRGGBB or RRGGBBAAButton Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming entry is requiredButton Commands Cont SENDCOMMAND Panel,BLN-500,55SENDCOMMAND Panel,BMC-425,1,1,500,1,BR SENDCOMMAND Panel,BMC-425,1,1,500,1,%BRButton Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming BMC ContButton Commands Cont SENDCOMMAND Panel,BMF-500,1,%B10%CFRed%CB Blue %CTBlack%Ptest.pngMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingButton Commands Cont SENDCOMMAND Panel,BMI-530,1&2,newMac.pngSENDCOMMAND Panel,BML-500,20 SENDCOMMAND Panel,BMP-500.504&510.515,1,bitmap.pngButton Commands Cont SENDCOMMAND Panel,BNN-973,192.168.169.99BNP-vt addr range,network password SENDCOMMAND Panel,BNN-973,12345Button Commands Cont SENDCOMMAND Panel,BOR-500.504&510.515,10SENDCOMMAND Panel,BOR-500.504&510,AMX Elite -M SENDCOMMAND Panel,BOS-500,1,1Button Commands Cont SENDCOMMAND Panel,BRD-500.504&510.515,1&2,Quad LineSENDCOMMAND Panel,BSF-500,1 SENDCOMMAND Panel,BSM-500MVP-8400i Modero Viewpoint Wireless Touch Panels Button Commands ContProgramming Button Commands Cont SENDCOMMAND Panel,BWW-500,1,1SENDCOMMAND Panel,CPF-500 SENDCOMMAND Panel,DLD-1Button Commands Cont Button Commands ContSENDCOMMAND Panel,FON-500.504&510.515,1&2,4 SENDCOMMAND Panel,GDI-7,128MVP-8400i Modero Viewpoint Wireless Touch Panels Button Commands ContProgramming Button Commands Cont SENDCOMMAND Panel,ICO-500.504&510.515,1&2,1SENDCOMMAND Panel,IRM-10,5, 20 MVP-8400i Modero Viewpoint Wireless Touch PanelsButton Commands Cont SENDCOMMAND Panel,JSB-500.504&510.515,1&2,1SENDCOMMAND Panel,JSI-500.504&510.515,1&2,1 MVP-8400i Modero Viewpoint Wireless Touch PanelsButton Commands Cont SENDCOMMAND Panel,JST-500.504&510.515,1&2,1SEND COMMAND Panel,MBT-1 SEND COMMAND Panel,MDCButton Commands Cont SENDCOMMAND Panel,TEC-500.504&510.515,1&2,12SENDCOMMAND Panel,TXT-500.504&510.515,1&2,Test Only MVP-8400i Modero Viewpoint Wireless Touch PanelsMVP Panel Lock Passcode commands Miscellaneous MVP Strings back to the Masterundock master dockText Effects Names MVP Panel Lock Passcode Commands ContMVP-8400i Modero Viewpoint Wireless Touch Panels Text EffectsButton Query Commands MVP-8400i Modero Viewpoint Wireless Touch Panelsfor debug purposes only Text Effects ContButton Query Commands MVP-8400i Modero Viewpoint Wireless Touch PanelsCustom Event Fields ProgrammingButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?BCFButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?BMPButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?BRDButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?FONButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?JSBButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?JSTButton Query Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming ?TEFPanel Runtime Operations Panel Runtime Operation CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingPanel Runtime Operation Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming @AKPPanel Runtime Operation Commands Cont SETUPMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingPanel Runtime Operation Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming @SOUPanel Runtime Operation Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming TPAGEONInput Commands Input CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingInput Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming Note ThisEmbedded codes MVP-8400i Modero Viewpoint Wireless Touch PanelsEmbedded Codes ProgrammingPanel Setup Commands Panel Setup CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingPanel Setup Commands MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming CFSMPanel Setup Commands volume level = 0 - 100. 100 is maximum volume settingMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingDynamic Image Commands Dynamic Image CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingDynamic Image Commands Cont SENDCOMMAND Panel,RAF-New Image,%P0%HAMX.COM%ALab/ Testfile%Ftest.jpgMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingPanel Intercom Commands Panel Intercom CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSIP Commands SIP CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSIP Commands Cont SIP CommandsMVP-8400i Modero Viewpoint Wireless Touch Panels ProgrammingSIP Commands Cont MVP-8400i Modero Viewpoint Wireless Touch PanelsProgramming PHN-DTMFPanel Calibration Calibrating the MVP PanelsTesting your Calibration Peel the protective plastic film from the LCDIf Calibration Is Not Working MVP-8400i Modero Viewpoint Wireless Touch PanelsPanel Calibration MVP-8400i Modero Viewpoint Wireless Touch Panels Panel CalibrationAppendix A Text Formatting Text Formatting Codes for Bargraphs/JoysticksText Area Input Masking Input mask character typesInput mask ranges Input mask next field charactersInput mask operations Input mask literalsInput mask output examples The following are some common input masking examplesURL Resources Special escape sequencesMVP-8400i Modero Viewpoint Wireless Touch Panels Appendix A Text FormattingAppendix B - Wireless Technology Overview of Wireless Technology802.1x TerminologyCERTIFICATES CA TKIP FIG. 79 WPA OverviewWPA2 EAP Authentication EAP characteristicsLAN 802.1x EAP over Wireless AuthenticatorAuthentication Server Wireless Access PointAMX Certificate Upload Utility Configuring your G4 Touch Panel for USB CommunicationStep 1 Setup the Panel and PC for USB Communication Step 2 Confirm the Installation of the USB Driver on the PC How to Upload a Certificate File selected as a group by clicking on the Check All radio box located at the top of the device IP Address listing Appendix C Troubleshooting Checking AMX USBLAN device connections via Windows Device ManagerChecking AMX USBLAN device connections via NetLinx Studio USB detection iconUSB Driver FIG. 84 Using USB for Virtual Master communication NetLinx StudioPanel Not in Listed As a Connected Device 6. Plug-in the mini-USB cable into the corresponding port on the panel Connection StatusPanel Doesn’t Respond To Touches Batteries Will Not Hold Or Take A ChargeModero Panel Isn’t Appearing In The Online Tree Tab MVP Can’t Obtain a DHCP AddressMy WEP Doesn’t Seem To Be Working NetLinx Studio Only Detects One Of My Connected MastersOnly One Modero Panel In My System Shows Up Panel Behaves Strangely After Downloading A Panel File Or Firmware3. Reconnect the power Panel Fails to Charge in MVP-WDSAppendix C Troubleshooting MVP-8400i Modero Viewpoint Wireless Touch PanelsAppendix C Troubleshooting MVP-8400i Modero Viewpoint Wireless Touch PanelsIt’s Your World - Take Control