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Apple 2300 Series manual IIpart, Tips and Troubleshooting Diagnostic Techniques

Models: 2300 Series

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Chapter 6 Tips and Troubleshooting

Chapter 6 Tips and Troubleshooting

Chapter 7 Diagnostic Techniques

IIpart

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Apple 2300 Series manual IIpart, Tips and Troubleshooting Diagnostic Techniques

Contents

User’s Guide Macintosh PowerBook DuoThe Apple Publishing System K Apple Computer, IncPreface Welcome to PowerPCPart Getting Started2 Getting Help 3 Connecting Additional EquipmentPart Power ManagementIndex Appendix B Using Your KeyboardPart FCC statement Communications regulation informationRadio and television interference VCCI statement DOC statementviii Communications Regulation Information Chapter 4 Installing and Using Application Programs Chapter 3 Connecting Additional EquipmentChapter 5 Power Management Chapter 1 Getting StartedPage Follow the instructions in this chapter to set up your computer 1 Getting Startedand learn the basics Battery Sleep indicatorIReset button MicrophonePlugging in the computer 4 Chapter Power cord Power adapter Wrap cable around the hooks1 Slide the latch to the right and lift up the display Opening the display2 Position the display at a comfortable viewing angle m Press the Power key marked with a triangle P above the keyboard Turning the computer onPower key To turn on the computerPage Problems turning your computer on? What’s next? Trackpad Learning the basicsTips for using the trackpad Tutorial” are highlighted, then release the trackpad button A window appears welcoming you to the tutorial12 Chapter Menus Reviewing the basicsWindows IconsClose box Title barTurning the computer off Turning the computer off with the Power keyControl Strip 16 Chapter Turning the computer off with the Shut Down commandPutting the computer to sleep Automatic sleep Other ways of putting your computer to sleepRestarting a computer that’s already on 20 Chapter In this book Where to find answersIn the Guide menu In other manualsUse the instructions in this chapter 2 Getting Helpto learn about the help available to you in the Guide h menu Getting answers to your questions Getting answers with the Topics button A small window appears with instructions for you to follow Getting answers with the Index button 5 Read and follow the instructions in the window 1 In the Macintosh Guide window, click the Look For button Getting answers with the Look For button2 Click the arrow button to activate the text box 3 Type “sound” in the text box and then click Search30 Chapter If you want to close Macintosh Guide, click hereTips for using Macintosh Guide Identifying objects on the screen Learning useful shortcuts 34 Chapter 3 Read about the shortcuts available for the category you selectedif a modem is installed 3 Connecting Additional EquipmentI Reset button ¯ Power adapter portThe PowerBook Duo Dock Plus m an internal 1.4 MB floppy disk drive The PowerBook Duo MiniDock Connecting a printer The PowerBook Duo Floppy AdapterAdjustments for a printer connected directly to the port Adjustments for a network printer Connecting a modemAdjustments for sharing a modem and printer To connect an external modem, follow these steps The external modem is ready to use Choose General Settings from the pop-up menuClose the control panel For SCSI disk mode Connecting SCSI devicesApple HDI-30 SCSI System Cable M2538LL/AWhere to add cable terminators when connecting a single SCSI device Using your PowerBook as a hard diskConnecting your computer as a hard disk 11 Turn on the PowerBook by pressing the Power key 13 Turn on the other computer 12 Turn on the other SCSI devices in the chain, if anyQuitting SCSI disk mode Drawing battery power in SCSI disk modeShut down the computer your PowerBook is connected to PowerBook Turn off any other SCSI devices in the chainMicrophone Connecting sound input and output devicesConnecting other devices Connecting a monitorAdding memory to your computer 50 ChapterUsing Software Highlights 4 Installing and Using Application ProgramsTo get started with your software, follow these steps Getting help for application programs Installing application programs1 Open the application program 2 Open the Guide h menu Working with several programs at a time Switching programsFinding out which programs are open Hiding and showing windows on the desktop Using “native” application programsSpecial memory requirements Shared libraries56 Chapter Backing up your filesWhat is a disk image? Why make software disks?Making software disks High-density disks have two holes What you need2 Turn on the computer Making a set of disks6 When you’re finished, click Quit 1 Open the Floppy Disk Maker application program Making individual disksThe following appears on the screen Power sources 5 Power ManagementMonitoring the battery charge What you should do Responding to low-power messagesWhat you should know Using the battery icon Using the Control Strip to monitor battery chargeWhen a lightning bolt appears in the icon, the battery is charging Recharging in the computer Recharging the batteryRecharging in a recharger Battery Recharger Power adapter3 Place the battery in the recharger as shown Recharging in both the computer and a recharger Removing or replacing the battery 6 Close the battery door by pushing it back into place Disposing of dead batteriesReconditioning the battery Replacing the backup batteryThe following appears 7 Click OK 6 Click OK74 Chapter Maximizing work time IIpart Chapter 6 Tips and Troubleshooting Chapter 7 Diagnostic TechniquesPage When you have questions 6 Tips and TroubleshootingWhen you run into trouble Problems starting up the computer Resetting the parameter RAM a useful troubleshooting technique The computer starts up, but the desktop doesn’t appear The computer makes an unusual sound at startupTips and Troubleshooting The computer freezes or displays an error message during startupThe computer displays a flashing question mark icon m Reduce the size of the disk cache in the Memory control panel The computer freezes or displays a system error message Problems working with programsEvery time the computer starts up, it rebuilds the desktop for instructions A program won’t open 88 Chapter A message says there is not enough memoryA window has disappeared Other problems while workingThe screen went blank Some icons look different from usual When trying to open or move a font file, I see an error messageAn icon is blinking in the menu bar A file can’t be thrown awaym Select a different alert sound in the Sound control panel Floppy disk drive either an external drive or built into a dock Problems with hardwareHard disk The computer is using the wrong disk as a startup disk TrackpadThe pointer sticks or jumps when I use the trackpad The pointer won’t moveTyping on the keyboard produces nothing on the screen KeyboardA key won’t stop repeating External monitor connected to a dock PowerBook displayThe external monitor does not show the menu bar The computer freezes when screen dimming takes effectThe pointer won’t move from one monitor to another The monitor goes dark after a few minutesWhen I start up the computer after docking, the computer is ejected DocksThe computer can’t be inserted into the Duo Dock The eject button on the Duo Dock doesn’t workWhen I start up a computer connected to a minidock, nothing happens When I start up the computer in the Duo Dock, nothing happens98 Chapter I can’t print on a printer connected to the dock PrintersThe computer can’t find the printer m Reduce the amount of memory the program uses I can’t turn on the computer after connecting a SCSI device SCSI equipment and SCSI disk modeWhen I start up using SCSI disk mode, the desktop appears m Check that all cable connections are secure Problems with equipment connected to your Macintosh PowerBook Solutions to common network problems Problems with networks and file sharingThe computer I want to connect to doesn’t appear in the Chooser Solutions to other network problemsI connected to another computer, but I can’t see any files A message says that a disk can’t be ejected because it’s being sharedA message says that an item can’t be shared The Remote Access Setup control panel won’t open Problems with Apple Remote AccessThe modem is not listed in the Remote Access Setup control panel I can’t open a shared disk or folderThe modem dialed the phone number, but the connection failed Checking your system software extensions 7 Diagnostic TechniquesTips for locating problem extensions Testing your hard disk 3 In the list of drives, click the disk you want to test When should you install system software? Reinstalling system softwareWhat if you don’t have system software disks? Doing a normal installation If it isn’t, click Switch Disk until the correct disk name appears Doing a clean installation For a clean installation DO NOT click the Install button The following dialog box appears Replacing special software Doing a custom installationTo install customized system software, follow these steps 5 Click Install 6 Follow the instructions that appear on the screen The system software is installed and your computer is ready to useDiagnostic Techniques 8 Restart your computerAppendix B Using Your Keyboard Appendix A Health, Safety, and Maintenance TipsIIIpart Page Health-related information about computer use Appendix A Health, Safety, and Maintenance Tips126 Appendix A Musculoskeletal discomfortArranging your work area and equipment Eye fatigueChair Keyboard and trackpad Built-in display MouseWhat about electromagnetic emissions? Avoiding fatigueExternal monitor Important care and safety instructions 132 Appendix A Caring for batteries Handling floppy disks Airplanes and airports Traveling with the Macintosh PowerBookHandling your Macintosh PowerBook Service and support Storing the Macintosh PowerBookInternational repair and service Refer to this appendix for information on using the Macintosh Appendix B Using Your KeyboardPowerBook Duo 2300 series keyboard Arrow keys Shift keyIn some programs, the arrow keys have other functions Caps Lock keythe window Typing special characters and symbolsThe letter “c” with a cedilla ç Grave accent ` Acute accent ´ Circumflex Tilde ~ Umlaut ¨Diacritical mark Key combinationSpecial key combinations Index Page Page Page Page I, J Page Page Page 154 Index sound input/output devices, connectingPage X, Y