Personal Computer Section, Trouble Check Point | Brother BES-962BC

Chapter 12 Troubleshooting

Personal Computer Section

				Trouble		Check Point

				The power lamp does not light up	•	Is the cable correctly plugged in the computer?
				The power lamp does not light up	•	Is the cable correctly plugged in the computer?
				when the computer power switch	•	Is the AC line live?
				is turned on.

				The display does not light up when	•	Is the display power lamp on?
				The display does not light up when	•	Is the display power lamp on?
				the computer power switch is	•	Is the display's cable correctly connected?
				turned on.	•	Is the display's contrast correctly adjusted?

again				"Windows" cannot be started.	•	Is a floppy disk inserted?
				"Windows" cannot be started.	•	Is a floppy disk inserted?

				"Windows" can be started but the	•	Is the selection of other icons possible?
				"Windows" can be started but the	•	Is the selection of other icons possible?
				embroidery software cannot.	•	Is the selected icon correct?
once					•	Can you double-click more quickly?
					•	Can you double-click more quickly?
points
				The window does not open though	•	Is the cable to the machine and the interface board correctly
				The window does not open though	•
these				the machine power is turned on?		connected?
these					•	Is the interface board attached properly? (Refer to Page 39.)
Check					•
Check					•	Is the correct COM port selected? (Refer to Page 131.)
					•	Is the correct COM port selected? (Refer to Page 131.)

				The screen changes when the	•	The screen saver is preset. Invalidate this function on the control
				The screen changes when the	•
				mouse is not operated for a while.		panel screen. Do not validate the power-saving function.

				The screen of the editor, the	•	The machine controller screen was clicked so that the current
				The screen of the editor, the	•
				explorer or the production report		screen is hidden behind it. Move the mouse to the bottom of the
				disappears during operation.		screen and select the program (editor, explorer, or production
						report).

				Colors set for a design and	•	The number of colors is set to 256. Increase the number to
				Colors set for a design and	•	The number of colors is set to 256. Increase the number to
				threads are not available.		65000 or more on the control panel screen.

BES-962BC • BES-1262BC

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Image 265

Brother BES-962BC instruction manual Personal Computer Section, Trouble Check Point, Points, These

Contents

BES-962BCBES-1262BC Precautions This symbol indicates something that you should be careful Safety indications and their meanings Environmental requirements Sewing Gefahr Peligro BES-962BC Configuration of this manual Procedure of Reading This ManualExplanation of models List of Error Codes AdjustmentTroubleshooting Connection and Installation of Optional Equipment Contents Moving Data Editing Embroidery Data Embroidering 149 133 Operation of Machine Creating Production Report Maintenance Error code list Troubleshooting AdjustmentConnection and Installation of Optional Equipment Chapter An Introduction of Embroidery Machine Specifications Software Configuration of SoftwareNecessary Systems Program Functions Relationship among Programs Help Basic Operation of Software How to Use the MouseClick Drag Double-click Menu Names of Screen ComponentsTool bar Scroll bar, scroll box, and scroll arrow This symbol indicates a problem if it occurs Messages and symbolsSelection of Menu To continue the current operation Handling of floppy disk Protecting data in floppy disks Chapter Preparation of Embroidery Machine BES-1262BC Names of Machine Components Transportation of Machine Installation When using a crane Installation of Machine Preparation of Needle Bar Case Bridge Connecting shaft Fixing bracket Fixing bracket B Mounting of Table For embroidering with tubular square hoop middle position Preparation of Embroidery Machine For embroidering with flat hoop/sash frame upper position Mounting of Cotton Stand BES-1262BC Lubrication to Needle Bar Case Control box Preparation of Embroidery Machine Uninterruptive power supply Connection of Power SupplyGrounding Installation of Software Upper Threading Preparation for Embroidering WThread guide Tension disc Preparation of Embroidery Machine Removing bobbin case Replacing bobbin Replacement of Bobbin Removing needle Replacing and Selecting NeedleAttaching needle Relationship between materials and needles Attachment of Embroidery Hoop and Frame Move the end of the tubular round arm to the left If a tubular round arm has a backlash If tubular round arms are not in a horizontal position Weight of fabrics, make an adjustmentHorizontal position inclined because Four roller spacers are inserted before Holder base optional Keep the frame connecting plate attached to the X-feed frame Preparation of Embroidery Machine Preparation of Embroidery Machine Adjustment of upper thread Adjustment of Thread TensionAdjustment of tension spring Correct adjustment Check that the bobbin is pushed out Chapter Embroidering Procedures Operation Panel Functions of Operation Panel Canceling errors Switches on Tension Plate Switches at Machine HeadsStop switch Start switch Mending switch Head switchStep BACK/FWD switch Thread Sensor lamp Run PC Run software Turn on the machine power. Flowchart of Preparation for EmbroideringRetrieve the embroidery data by using explorer Run the Software Turn on the Machine Power Retrieve the Embroidery Data Register the Machine NameEnter a machine name Click OK Start Embroidering Embroidering Procedures Chapter Selecting and Transferring Embroidery Data File menu Functions Command ReferenceEdit menu View menu Description of Screen Creating a Directory Transferring DST and DSB data Transferring dataDouble-click data, or click data Transferring data on a network Select from Menu CopyDrag Data Moving Data Click data for selection Deleting Data Click and select the data displayed as Icon is not completed Recreate an icon Select Select all from the Edit menu Select all Select Rename from Edit menu or click Enter a new data name Renaming Data Click Find Finding Data Using Using ?Finding Files With Wildcard Characters File display format Adjusting Screen DisplayFile sorting order Updating to the latest information Reading DOS Format Data Reading Data in Floppy DiskFollowing data formats can be registered DOS format data Non DOS format data Do not change extension .ECS Viewing Files Converting the Non DOS format dataChange ECS data into DST data and save Viewing Detailes Click Viewing IconPreview and Refresh Select data to read and click OK Click Save Reading Data in Paper Tape Click Save Select Setup from Tool menu Select port and speed Click OK Settings for Data Reading Writing Data in DST Format Following items can be checked Viewing Pattern Information Chapter Editing Embroidery Data Change menu Editing Embroidery Data Save Zoom Out Thread Redo Flip Repeat Print Help Open Select Open from File menu or click Opening Embroidery DataClick a file for selection and click Open Centering Setting DisplayZoom Zoom Range Zoom OutFit to window Select Zoom Zoom Out from View menu or click Embroidering Start/End Needle PenetrationTrim and pause Needle Bar and Speed Range MicrostitchChange of display color Displays status of the needle bar and speed range 102 Select a new color on the Color selection screen 104 Thread Color Setting the rangeChanging needle bar allocation Drag the embroidering sequence on the needle bar number Status Bar Tool barSelect Tool Bar from View menu Select Status Bar from View menu Undo Back to Previous StatusRedo Select Undo from the Edit menu or click Rotate EditingSelect Rotate from View menu or click Select angle Vertical Flip Horizontal FlipPoint Symmetry Repeat 110 Delete Stitch Resize Insert or Delete Code Stitch length Method of lock stitch Insert Lock Stitch Changing Start Changing DataChanges the start position of embroidering Select Start from Change menu Changes the end position of embroidering Changing EndSelect End from Change menu Mask Group Selecting from Menu Setting Group for RepetitionSelect Group from Change menu Merge Pattern is merged If the position is acceptable, click Yes Save Saving Data Renames and saves the edited data as a new file Save As 123 Select Print from File menu or click Printing Data Embroidering When the Power to the Machine is On When the Power to the Machine is OffConfiguration menu Machine menu Operation menu Window menu Settings menu 129 Displaying the Tool Bar Settings before Turning On the MachineSelect Tool Bar from View menu and put the check mark Displaying the Status Bar Reset Interface BoardUpgrading the Version of Interface Board Communication Port Click OK Exit and rerun the software Language Zoom Out Settings after Turning Power OnRefer to Select Zoom In from Display menu or click Fit to Window Zoom In Specified RangeWhole Pattern Grid Hoop position fine adjustmentHoop Designate the adjusting position and click OK Displays the needle bar and speed range Setting Needle Bar Double-click the thread spool or needle bar number Changing display colors 139 Drag a thread spool to the desired needle bar number There are two methods for setting ranges Setting RangesChanging all ranges Changing individual range Select Grid setting from the View menu Set the pitch Grid SettingBackground color Changes the background color of the data Select Rename Machine from Machine menu Enter a new name Renaming Machine Detail specification of the machine can be displayed Setting Window DisplayDetail specification of the embroidery data can be checked Viewing Machine Information Minimize Window Size Minimizing and Aligning WindowsSelect Cascade or Tile from Window menu Window is minimized Arrange Icons Changing window size Changes display language Copying Data to Other Machines Upgrading the Machine Program ConfigurationSets the environment of data reading and display Select Needle Default from Settings menu Setting the MachineNeedle Bar Patterns are sewn by one needle Same Speed Range Resetting temporary stop of all the needle barsPause Stopping all the needle bars temporarily Head Operation Suspend Speed Range Embroidery Area Hoop Feed PositionGray cross appears and shows the hoop feed position Sets the embroidery area When Tubular All is selected Select Embroidery Hoop and the type from Settings menuEmbroidery Hoop 154 When Semi-wide cap All is selected Following items can be set Thread Trimming Click the setting item to put the check mark Click OK Select Boring from Settings menuBoring Thread Breakage Sensor Automatic Hoop Feed Automatic Step BackSets automatic hoop feed for a thread breakage End of embroidery Mending Select Mending from Settings menu Click OK when the items are set Adjust Activate escape with pause Activating speed up of driving shaft Short stitch speed reduction Thin Material or Thick Material Area Trace Default Settings Select Default Settings from Settings menu Click OK Show Setting 169 Load the setting Set file has an extension of ecm Load Setting Save Setting Round frame Load HoopSquare frame Spider net frame 173 Tubular frame Tubular round frame Holder base frame Cap frame wide frame Cap frame semi-wide frame Starting Embroidering Pause CancelingPress the button. Embroidering starts Select Home Position from Operation menu or click Moving the Home Position Step-forward/Step-back Entering in the Step-forward/Step-back Mode Canceling step-forward/step-back Setting Step-forward/Back Distance or TimingClick of the step forward/back tool bar Click the icon to select the desired function Stepping Forward/Back Specifying the Value Resuming EmbroideringSpecify the travel length from the embroidery start point Click in the tool bar Moving Embroidery Position Select Move Pattern from Operation menu Pattern is moved Centering Pattern 186 Test Selecting Embroidery Data Edit Individual Start Running Other ProgramsFollowing programs can be started Operation of Machine Power Source Operating ProceduresPreparation for Embroidering Resetting Machine Stop Procedure to Stop the MachineResetting Emergency Stop Stopping the Machine Permission for Hoop Movement Remedies Measures against Thread Breakage 194 195 Hoop Feed Position Jog Embroidering External Tracing Area CheckAutomatic Hoop Movement in Area Hoop Movement to Start Position Jog Switches Pressing the Stop switch Resets the inching mode Inching Mode during Embroidering Forcible Hoop MovementPress the Start switch restarts embroidering Operation of Machine 200 Chapter Creating Production Report Details Displays detail data. 203 Following reports can be displayed Displaying ReportClick OK Specify the period to read Display Example of Details Display Contents Display Example of Thread Breakage Information on Needle Bar Displays thread breakage information for each pattern Display Example of Thread Breakage Information in Pattern Display Example of Output Information 209 Display Example of Total Output Information General Setting Display ItemsFollowing tab windows can be set Collate DetailsStorage Main items to be displayed Thread Breakage Information in Pattern Thread Breakage Information on Needle Bar Items to be displayed Output InformationReason for stoppage Target machine Total Output Information Total maintenance time Recess Time SettingClick and select the applicable machine for calculation Total recess time Save As CSV Select Page setup from the File menu SetupPrinting Production Report Print Copying Report Data Deleting Report Select Delete report files from Settings menuSet the period to be deleted Click OK Maintenance Cleaning and Lubrication of Rotary Hook Cleaning Cleaning of Lower Shaft Module Fan Cleaning of Needle Plate Head Oiling 225 Grease two places indicated by the arrow once a month Greasing Bar case y Loosen four bolts t, and remove needleFoot guide plate Up cam o and the work clamp cam !0 Grease the places indicated by the arrow once in six months 229 Feed Guide Section Adjustment Adjusting Needle Bar Height 233 When using the bottom dead center gauge 235 Replacing Attaching Rotary Hook Turn the power switch off Select the needle bar No q Adjustment of Clearance Between Needle and Rotary Hook Adjustment of Timing Between Needle and Rotary Hook Adjustment of Presser Foot Height Adjust the movable knife position in this state Adjustment of Thread TrimmerAttaching the Fixed Knife Checking the Movable Knife Position 241 Thread Wiper Adjustment Adjusting the Belt Tension Adjustment 244 245 Error code list 246 247 248 249 250 Troubleshooting Mechanical Section Check these points once again Problem Check Point Again Problem Check Point Electrical Section Symptom Measures PCB PCB is proper. Replace the lower shaft fan with a new one Is proper Mode or turn the power off once and on again If not, switch the tap connection 261 262 Trouble Check Point Personal Computer SectionPoints These Troubleshooting 264 Connection and Installation Optional Equipment Attaching Bobbin Winder Wind the thread around the bobbin q Trim the thread using the thread trimmer uPress the bobbin hold r After winding is finished, pull out 155-962,C62