Table of Contents

 

Chapter 16: Switch Troubleshooting

 

Using the show log Command on a Set/Clear Command−Based IOS

336

Configuring SPAN for Port Monitoring on a Set/Clear Command−Based IOS

337

Configuring SPAN for VLAN Monitoring on a Set/Clear Command−Based IOS

337

Launching the Diagnostic Console on a Cisco 1900 or 2820 Series Switch

337

Using the Diagnostic Console to Upgrade the Firmware on a Cisco 1900 or 2820 Series Switch

338

Using the Diagnostic Console for Debugging the Firmware and Hardware

339

Appendix A: Study Resources

341

Books

341

Cisco Group Study and Users Groups

341

Live Cisco Training/Internet−Based Labs/Study Resources

341

Online Resources

342

Asynchronous Transfer Mode

342

Cisco IOS

342

Hot Standby Router Protocol

342

Inter−Switch Link

342

IP Multicast

342

Multilayer Switching

342

Quality of Service

343

Spanning Tree Protocol

343

TACACS+

343

VLANs

343

Standards Organizations

343

Cisco Job Search Sites

344

Appendix B: Basic IOS CLI−to−Set/Clear Commands

345

Overview

345

Appendix C: The Cisco Consultant

347

Overview

347

Establishing Credibility

347

Come Off As an Expert

348

Designing a Solution

348

Estimating the Cost

349

Presenting the Final Proposal and Creating Expectations

349

Contracting

350

Document, Document, Document

350

The Way to Fail

350

Failing to Be There When Promised, or Rushing through the Job

350

Failing to Manage Your Time

351

Assuming You Know What the Customer Needs

351

Failing to Take Responsibility

352

Conclusion

352

Appendix D: Cisco 1912EN and Catalyst 5000 Configuration Practice Lab

353

Required Equipment

353

Lab Objectives

354

Possible Solution

355

The 1912 Basic Configuration

355

The Catalyst 5000 Basic Configuration

357

Configuring the Cisco 2621 Interface for ISL Trunking

358

xiv

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