Emerson Process Management IM-106-340 Appendix B Return of Material, Returning Material

Instruction Manual

IM-106-340, Rev. 4.0 May 2006

Oxymitter 4000

Appendix B Return of Material

RETURNING MATERIAL

If factory repair of defective equipment is required, proceed as follows:

1.Secure a return authorization number from a Rosemount Analytical Sales Office or representative before returning the equipment. Equipment must be returned with complete identification in accordance with Rosemount Analytical instructions or it will not be accepted.

In no event will Rosemount Analytical be responsible for equipment returned without proper authorization and identification.

2.Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to ensure that no additional damage will occur during shipping.

3.In a cover letter, describe completely:

a.The symptoms from which it was determined that the equipment is faulty.

b.The environment in which the equipment has been operating (housing, weather, vibration, dust, etc.).

c.Site from which equipment was removed.

d.Whether warranty or nonwarranty service is requested.

e.Complete shipping instructions for return of equipment.

f.Reference the return authorization number.

4.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in Rosemount Analytical Return Authorization, prepaid, to:

Rosemount Analytical Inc.

RMR Department

6565P Davis Industrial Parkway

Solon, Ohio 44139

If warranty service is requested, the defective unit will be carefully inspected and tested at the factory. If failure was due to conditions listed in the standard Rosemount Analytical warranty, the defective unit will be repaired or replaced at Rosemount Analytical's option, and an operating unit will be returned to the customer in accordance with shipping instructions furnished in the cover letter.

For equipment no longer under warranty, the equipment will be repaired at the factory and returned as directed by the purchase order and shipping instructions.

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