Registering the FortiGate unit | Virus and attack definitions updates and registration |
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To activate the FortiCare Support Contract, you must register the FortiGate unit and add the FortiCare Support Contract number to the registration information. You can also register the FortiGate unit without purchasing a FortiCare Support Contract. In this case, when you do purchase a FortiCare Support Contract you can update the registration information to add the support contract number.
A single FortiCare Support Contract can cover multiple FortiGate units. You must enter the same service contract number for each of the FortiGate models covered by the service contract.
Registering the FortiGate unit
Before registering a FortiGate unit, you require the following information:
•Your contact information including:
•First and last name
•Company name
•Email address (Your Fortinet support login user name and password will be sent to this email address.)
•Address
•Contact phone number
•A security question and an answer to the security question.
This information is used for password recovery. The security question should be a simple question that only you know the answer to. The answer should not be easy to guess.
•The product model and serial number for each FortiGate unit to be registered. The serial number is located on a label on the bottom of the FortiGate unit.
You can view the Serial number from the
The serial number is also available from the CLI using the get system status command.
•FortiCare Support Contract numbers if you have purchased FortiCare Support Contracts for the FortiGate units to be registered.
To register one or more FortiGate units
1Go to System > Update > Support.
2Enter your contact information into the product registration form.
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