Chapter 2: Installing and Setting Up your Autoloader

www.gateway.com

Important

You can reset front panel passwords to the factory defaults from On-board Remote Management. However, if the On-board Remote Management passwords are lost, you must contact Customer Care. If you must contact Customer Care, be at the host computer with On-board Remote Management on line. From the Main screen, click Configuration. The User name and Password screen opens. The Customer Care representative needs the number surrounded by asterisks to locate and reset your password. This is your “realm number.”

Getting lost passwords

If you forget the administrator-level password, you cannot access the autoloader's functionality to enter a new password. In this case, you must call Customer Care (see “Getting Help” on page 6). When you call, have the autoloader connected to the Ethernet and On-board Remote Management open.

34