CHAPTER 5: Troubleshooting your Autoloader | www.gateway.com |
Error | Description | Suggested Actions |
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3B | Drive Hardware Error | Power cycle the autoloader, then check the Drive Log Sense for |
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| drive errors. If the drive still reports a hardware error, contact |
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| Customer Care. |
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3C | Drive Needs Cleaning | Install a cleaning tape into the autoloader. On the Configuration |
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| page, Cleaning Tape, set “Auto Clean” to Enabled. The |
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| autoloader automatically cleans the drive. |
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3D | Drive Error | Check the Drive Log Sense for Drive errors. If the drive is still |
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| logging errors, contact Customer Care. |
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| If the drive is logging try a different piece of media. |
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| If the drive fails with two different pieces of media, contact |
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| Customer Care. |
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3E | Load Error | Make sure that the cartridge does not have labels or other |
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| matter anywhere on the cartridge except where labels are |
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| expected to be placed. |
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| Try to load a different piece of media. |
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| If multiple pieces of media fail, contact Customer Care. |
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3F | Unload Error | Make sure that the cartridge does not have labels or other |
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| matter anywhere on the cartridge except where labels are |
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| expected to be placed. |
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| Try to load a different piece of media. |
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| If multiple pieces of media fail, contact Customer Care. |
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49 | Offline | No action required. |
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4A | Door Locked | No action required. |
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4B | Open Front | Install the magazine or magazine blank. |
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| Replace the magazine or magazine blank (try a second one if |
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| possible). |
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| If all previous steps fail, contact Customer Care. |
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4C | Over Temp | Make sure that the temperature of the autoloader inlet air is |
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| within specifications. |
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| Clear debris from any opening of the autoloader, both in front |
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| and in the back. |
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| Make sure that the fan is working. If the fan is bad, contact |
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| Customer Care. |
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Internal communications events | Power cycle. | |
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| If the previous step fails, contact Customer Care |
Picker Servo Errors | Run the | |
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| If repeated events appear in the Hard Errors log, power cycle the |
autoloader. Repeat test after power cycle.
If all previous steps fail, contact Customer Care.
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