www.gateway.comTelephone support

Problem

Suggested Action

 

 

Timeout Error

Mechanical problems with magazines, or too many tapes with

 

“non-bar code” labels (such as handwritten labels).

 

Eject and reseat the magazines or remove tapes with handwritten

 

labels. Such labels greatly increase initialization time.

 

 

 

Other failures occur.

■

Issue a System Reset either by using On-board Remote Management

 

 

Diagnostics page System Reset, or cycle the power from the front

 

 

panel.

 

■

Contact Customer Care.

 

 

 

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Service description NEW

How to reach

 

 

 

Gateway’s

Get tutorial assistance for software issues.

800-229-1103 (charged to your

fee-based

 

credit card)

software tutorial

 

 

service

 

 

 

 

 

Gateway

Talk to a Gateway Customer Care representative about a

877-485-1464 (US)(option #6)

Customer Care

non-tutorial technical support question.

800-846-3609 (Canada and Puerto

 

 

Rico)

 

 

605-232-2191

 

 

(all other countries)

 

 

 

Sales, accounting,

Get information about available systems, pricing, orders, billing

800-846-2000 (US)

and warranty

statements, warranty service, or other non-technical issues.

888-888-2037 (Canada)

 

 

 

Tutoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource

Service description

For more information

 

 

 

Gateway Learning

A variety of courses and tutorials are available on CD.

www.gateway.com/training

Libraries

Select from several easy-to-use learning libraries.

 

 

 

 

Service methods subject to change without notice or obligation.

83