CHAPTER 5: Troubleshooting your Autoloader

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Returning the autoloader for service

Important

The various guides on the documentation CD contain instructions for upgrading/replacing the cartridge magazine and the rail kit customer-replaceable units (CRUs).

If you need to return the autoloader to the factory for service, first make sure which customer-replaceable unit (CRU) that you need to return and return only that CRU, which may or may not be the entire autoloader.

After you determine the CRU to replace, contact customer support to obtain return authorization (RA) and shipping information. When you have the RA number, use the following procedure.

Preparing the autoloader for shipment

Important

Do not ship cartridges, cables, or terminators if you are returning the autoloader to the factory.

If you must return the complete autoloader for service, use these steps to prepare the autoloader for shipment.

To prepare the autoloader for shipment:

1Remove all cartridges from the autoloader.

2Turn off the autoloader on the front panel.

3Remove the power, Ethernet, and SCSI cables, and any terminators from the autoloader.

Removing the autoloader from a rack

Caution

Injury may occur if the autoloader is not supported when you remove the front screws. The screws are holding up the front of the autoloader.

To remove the autoloader from a rack:

1Loosen the four screws that connect the two support brackets to the two autoloader brackets.

2Loosen the four screws on the front of the autoloader that attach the two front tabs (support brackets) to the front rails. Do not remove the screws completely at this time.

3Remove the four screws at the back of the autoloader that connect the support brackets (two screws per bracket) to the autoloader brackets.

4While supporting the front of the autoloader, remove the four front screws.

5Using two people, or an appropriately rated mechanical lift, remove the autoloader from the rack by sliding the autoloader out and supporting it from the bottom. The person handling the back of the autoloader must depress the locking tab on the support bracket while sliding the autoloader forward.

6Loosen the four screws and remove the autoloader brackets from the back of the autoloader.

7Place the autoloader into the original packaging box. If you no longer have the original packaging, contact your service representative to purchase the packaging kit.

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