Gateway E-824R, E-826R Troubleshooting your Autoloader

CHAPTER 5

Troubleshooting your Autoloader

•Overview

•Safety guidelines

•Understanding POST

•Running diagnostic tests from the front panel

•Running diagnostic tests remotely

•Checking for errors

•Before contacting Gateway Customer Care

•Telephone support

•Returning the autoloader for service

Contents

Page Contents Page Page Page Introduction Introduction Features Gateway E-824R DLT-V4SuperLoader Gateway E-826R LTO-3SuperLoader Bar code reader Accessories Enclosure components Front Back Product components Getting Help External Backup CD Gateway Web site Page Installing and Setting Up your Autoloader Preparation Choosing a location UL requirements Unpacking the autoloader Installation Rack mounting the autoloader General preparation for rack mount installation Installing and removing the V-railkit Page Page Page Page Page Connecting the SCSI and power cables Page Preparing the host and making sure the connection is correct Installing the device drivers Page Setup Configuring the autoloader Page Page Page Page Setting the time Setting the Change mode Page Page Page Page Operating your Autoloader Using the operator's panel Entering the passwords Logging out Inserting a single cartridge Moving a single cartridge Ejecting a single cartridge Using magazines and magazine blanks Magazine Load/Unload command Installing a magazine Removing a magazine Removing a magazine blank Changing the orientation of a magazine or magazine blank Manually operating the magazine Page Replacing a magazine or magazine blank Viewing status information Viewing the autoloader status Viewing the firmware version Viewing the status of the magazine slots Viewing the tape drive status Viewing the tape drive version Viewing Ethernet information Running an inventory Data compression Page Managing and Monitoring your Autoloader On-boardRemote Management overview Opening On-boardRemote Management Viewing status information Feedback on pages Using the Configuration page System Operations options Page Page Page Setting security options Page Using the Updates page Using the Diagnostics page Running diagnostic tests Viewing Error or History logs Diagnostics Identification Using the Commands page Inventory Set to Home Sequential operations Troubleshooting your Autoloader Understanding POST Performing a POST Interpreting the POST results Running diagnostic tests from the front panel Setting the security Stopping a diagnostic test Front panel diagnostic tests Running diagnostic tests remotely Diagnostics using On-boardRemote Management Checking for errors Page Page Page Hard error log display Error code field description Page Page Page Page Page Before contacting Gateway Customer Care Page Telephone support Tutoring and training Returning the autoloader for service Preparing the autoloader for shipment Removing the autoloader from a rack Packing the autoloader Page Logs Basic information logs Log descriptions Autoloader logs Error codes Page Soft logs Update logs Boot logs Tape drive logs Tape drive error logs SCSI check condition error logs Page POST failure logs Specifications Physical specifications Autoloader performance specifications Environmental specifications Autoloader power specifications Autoloader vibration specifications Autoloader shock specifications Tape drive specifications LTO-3drive specifications DLT-V4drive specifications Page Safety, Regulatory, and Legal Information Important safety information Regulatory compliance statements Canada Laser safety statement California Proposition 65 Warning Environmental information Notices Index