CHAPTER 5: Troubleshooting your Autoloader

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Problem

Suggested Action

 

 

 

The front panel and light indicators do

■

Make sure that the autoloader is plugged in.

not turn on.

■

Make sure that the power switch on the back is turned on.

 

■

Make sure that the drive carrier assembly is locked into the autoloader

 

 

chassis with the four screws supplied.

 

■

Contact Customer Care

 

 

 

The front panel does not display information, but light indicators above the front panel are turned on.

■Connect to the autoloader, using On-board Remote Management with an Ethernet connection and issue a System Reset from the Diagnostics page.

■Make sure that the drive carrier assembly is locked into the autoloader chassis with the four screws supplied.

■On the front panel, press and hold the power switch for 15 seconds, then turn the rear power switch off. Wait 60 seconds and turn the rear power switch back on.

■Contact Customer Care.

The autoloader does not communicate with the host system through the SCSI bus.

■Make sure that the SCSI cables are connected to the rear of the autoloader and that the correct LVD host controller card is installed.

■Make sure that the SCSI cables are not damaged or crimped and the total SCSI cable length does not exceed the maximum required length.

■Make sure that a LVD SCSI terminator is attached to both the first and last SCSI device on the SCSI bus.

■Make sure that the autoloader SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same SCSI bus.

■Issue a System Reset either by using the On-board Remote Management Diagnostic page or by turning off power from the front panel.

■Contact Customer Care.

The tape drive responds on the SCSI bus to the host, but the autoloader does not respond.

■Make sure that the autoloader LUN is set to 1. On the front panel, select Status, Drive, then select Status.

■Go to the Configuration menu and make sure that the mode is set to Random.

■If the SCSI ID is unique, check SCSI cables and terminators.

■Make sure that the host application and the device drivers are installed with the most current patches to support the autoloader.

The autoloader does not communicate

■

Make sure that the Ethernet cable is connected to the correct hub.

with the host system through the

■

Check the Ethernet configuration settings through the front panel

Ethernet.

 

LCD. If the DHCP server is available, Ethernet status should indicate

 

 

DHCP, otherwise, you must set a unique IP address and a subnet mask.

 

■

Power off the autoloader by turning off the system from the front

 

 

panel LCD and turning it back on.

 

■

Contact Customer Care.

 

 

 

The application software reports a failure locating a piece of media or fails to move a piece of media as requested.

■Use the On-board Remote Management tool and make sure that the media is in the expected location internal to the autoloader.

■Using On-board Remote Management diagnostic tool, execute the Loader–Health Check command.

■Issue a System Reset either by using On-board Remote Management Diagnostics page System Reset, or by turning the power off from the front panel.

■Contact Customer Care.

The application software reports an error

■

Try a different piece of media.

while reading or writing a piece of

■

Issue a System Reset either by using On-board Remote Management

media.

 

Diagnostics page System Reset, or cycle the power from the front

 

 

panel.

 

■

Contact Customer Care.

 

 

 

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