CHAPTER 5: Troubleshooting your Autoloaderwww.gateway.com

Screen Display

Error Code

 

 

Jammed Tape

BF

 

 

Jammed Tape

DF

 

 

Time Zone change

E8

 

 

By barcode

F7

 

 

Write Protect

FA

 

 

Cleaning Tape

FB

 

 

Load Tape

FC

 

 

Invalid Tape Format

FD

 

 

Hard error log display

You can retrieve Hard Error logs through On-board Remote Management. Partial information about Hard Error logs can be retrieved from the front panel and SCSI. The front panel and SCSI display only the most important information for each log.

Whenever the autoloader generates a Hard Error log, the On-board Remote Management automatically displays the log information. For the other retrieval methods, you must request the information.

Hard Error logs contain three main fields. By interpreting the information in these fields, you can determine how to troubleshoot errors.

To retrieve Hard Error log information from the front panel:

1From the front panel LCD, scroll to Diagnostics, then press ENTER. The Diagnostics submenu opens.

2Scroll to Error Logs, then press ENTER. The Error Log submenu opens.

3Scroll to Hard, then press ENTER. The log information is displayed.

To retrieve Hard Error log information from On-board Remote Management:

1From any screen, click Diagnostics. The Diagnostics screen opens.

2Click View Logs.

3If you want to save logs to your hard drive, click Save Logs. If you save a log to a file, you must select a destination folder within 60 seconds.

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