Gateway E-824R, E-826R 84

www.gateway.comChecking for errors

Error	Description	Suggested Actions

A5	Source Element Empty	Make sure that the expected source has a cartridge.
		Run the Loader–Health Check test.
		If the source is a magazine, replace the cartridge in that slot with
		a different cartridge and try again. If error continues, replace the
		magazine.
		If the source is the tape drive, make sure that the tape drive has
		a cartridge and it was ejected.
		Power cycle the autoloader.
		If the error continues, contact Customer Care

A6	Source Magazine Missing	Make sure that the magazine is installed correctly into the
		autoloader.
		Remove and reinsert the magazine again.
		Try a second magazine, if possible.
		Power cycle the autoloader.
		If the error continues, contact Customer Care

A7	Mailslot full	Make sure that the magazine is installed correctly in the
		autoloader.
		Remove and reinsert the magazine again.
		Try a second magazine, if possible.
		Power cycle the autoloader.
		If all previous steps fail, contact Customer Care.

A8	Destination Element Full	Make sure the expected destination does not have a cartridge.
		Run the Loader–Health Check test.
		If the destination is a magazine, install and remove a cartridge
		from the selected slot and try again. If error continues, replace
		the magazine.
		If the destination is the tape drive, make sure that the tape drive
		does not have a cartridge.
		Power cycle the autoloader.
		If the error continues, contact customer support.
		If the cartridge is in the mailslot opening, remove it.
		Make sure that the mailslot is fully closed.
		Make sure that there is no debris in the mailslot opening.

A9	Picker Full	This means that the move cannot be executed because the
		picker already contains a tape.
		Look in the front of the autoloader and confirm that the picker
		is full.
		Run the Loader–Health Check test.
		If all previous steps fail, contact Customer Care.

AA	Picker Cartridge Sensor Error	This means that the system has detected a possible problem
		with the cartridge present sensor inside the picker (turntable).
		Look in the front of the autoloader and confirm that the picker
		is full.
		Run the Loader–Health Check test.
		If all previous steps fail, contact Customer Care.

AB	Drive Path Sensor Error	Run the Loader–Health Check test.
		Power cycle the autoloader.
		If all previous steps fail, contact Customer Care.

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Contents

Page Contents Page Page Page Introduction Introduction Features Gateway E-824R DLT-V4SuperLoader Gateway E-826R LTO-3SuperLoader Bar code reader Accessories Enclosure components Front Back Product components Getting Help External Backup CD Gateway Web site Page Installing and Setting Up your Autoloader Preparation Choosing a location UL requirements Unpacking the autoloader Installation Rack mounting the autoloader General preparation for rack mount installation Installing and removing the V-railkit Page Page Page Page Page Connecting the SCSI and power cables Page Preparing the host and making sure the connection is correct Installing the device drivers Page Setup Configuring the autoloader Page Page Page Page Setting the time Setting the Change mode Page Page Page Page Operating your Autoloader Using the operator's panel Entering the passwords Logging out Inserting a single cartridge Moving a single cartridge Ejecting a single cartridge Using magazines and magazine blanks Magazine Load/Unload command Installing a magazine Removing a magazine Removing a magazine blank Changing the orientation of a magazine or magazine blank Manually operating the magazine Page Replacing a magazine or magazine blank Viewing status information Viewing the autoloader status Viewing the firmware version Viewing the status of the magazine slots Viewing the tape drive status Viewing the tape drive version Viewing Ethernet information Running an inventory Data compression Page Managing and Monitoring your Autoloader On-boardRemote Management overview Opening On-boardRemote Management Viewing status information Feedback on pages Using the Configuration page System Operations options Page Page Page Setting security options Page Using the Updates page Using the Diagnostics page Running diagnostic tests Viewing Error or History logs Diagnostics Identification Using the Commands page Inventory Set to Home Sequential operations Troubleshooting your Autoloader Understanding POST Performing a POST Interpreting the POST results Running diagnostic tests from the front panel Setting the security Stopping a diagnostic test Front panel diagnostic tests Running diagnostic tests remotely Diagnostics using On-boardRemote Management Checking for errors Page Page Page Hard error log display Error code field description Page Page Page Page Page Before contacting Gateway Customer Care Page Telephone support Tutoring and training Returning the autoloader for service Preparing the autoloader for shipment Removing the autoloader from a rack Packing the autoloader Page Logs Basic information logs Log descriptions Autoloader logs Error codes Page Soft logs Update logs Boot logs Tape drive logs Tape drive error logs SCSI check condition error logs Page POST failure logs Specifications Physical specifications Autoloader performance specifications Environmental specifications Autoloader power specifications Autoloader vibration specifications Autoloader shock specifications Tape drive specifications LTO-3drive specifications DLT-V4drive specifications Page Safety, Regulatory, and Legal Information Important safety information Regulatory compliance statements Canada Laser safety statement California Proposition 65 Warning Environmental information Notices Index