CHAPTER 5: Troubleshooting your Autoloader

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Running diagnostic tests remotely

Important

On-board Remote Management lets you request all diagnostic tests, but any tests that require a cartridge to be inserted times-out unless you manually insert the cartridge at the appropriate time.

You can perform the following diagnostic tests from On-board Remote Management:

■Loader—Self Test

■Loader—Health Check

■Loader—Picker Test

■Loader—Magazine Test

■Loader—Inventory Test

Diagnostics using On-board Remote Management

Many tests can be run using On-board Remote Management.

To perform On-board Remote Management diagnostic tests:

1Open a Web browser and connect to the autoloader (see “Setting the IP address” on page 26). The On-board Remote Management Main menu appears.

2Click the Diagnostics heading. A login window appears.

3Type an Administrator user name and a password, then click ENTER. The Diagnostics submenu appears.

4Select the test you want to perform from the Diagnostics menu, then click Start Test. To halt a test in progress, click Stop Test.

The selected diagnostic test runs. While the test is running, you can view the status of the test. To view the status, from the View Diagnostic Test Progress, click View Status.

Checking for errors

Errors prevent the autoloader from completing a specific action. When an error occurs, two things can happen:

■No error message appears, but the autoloader fails to complete the action.

■An error message appears on the front panel or in the On-board Remote Management screen (see “Hard error log display” on page 74).

When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and what parts of the autoloader it affects. The error logs also describe what you must do to fix the error, or which parts of the autoloader need to be repaired or replaced.

Different types of error logs are generated for the autoloader and the tape drive.

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