www.gateway.comChecking for errors

Error code number, description, and suggested action

Error

Description

Suggested Actions

 

 

 

00–25

General Software flags

Check for a Hard Error log. If an error appears in the Hard Error

 

 

log, power cycle the autoloader and run the Loader—Health

 

 

Check test.

 

 

Check our Web site for firmware updates.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

26

Message Send ID error

Check the SCSI bus cables and terminators.

 

 

Check the host adapter.

 

 

Power cycle the autoloader. Repeat checks after power cycle.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

27

Message Bad

Check the SCSI bus cables and terminators.

 

 

Check the host adapter.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

28

Message parameter Bad

Check the host device driver.

 

 

Check the host application.

 

 

Check the SCSI bus cables and terminators.

 

 

Check the host adapter.

 

 

Power cycle the autoloader. Repeat checks after power cycle.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

29

Invalid Element

Check the host device driver.

 

 

Check the host application.

 

 

Power cycle the autoloader. Repeat checks after power cycle.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

2A

Invalid Element Status

Check the host device driver.

 

 

Check the host application.

 

 

Power cycle the autoloader. Repeat checks after power cycle.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

2B–2F

Firmware tables and stacks invalid

Check for a Hard Error log. If an error appears in the Hard Error

 

 

log, power cycle the autoloader and run the Loader—Health

 

 

Check test.

 

 

Check our Web site for firmware updates.

 

 

 

30

POST Failure

Make sure that the magazines are fully seated.

 

 

Power cycle.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

31–38

System Monitoring type events

Check for a Hard Error log. If an error appears in the Hard Error

 

 

log, power cycle the autoloader and run the Loader—Health

 

 

Check test.

 

 

Check our Web site for firmware updates.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

3A

Drive Error

Check the Drive Log Sense for Drive errors. If the drive is still

 

 

logging errors, contact customer support.

 

 

If the drive is logging try a different piece of media.

If the drive fails with two different pieces of media, contact

Customer Care.

77