
www.gateway.comChecking for errors
Error code number, description, and suggested action
Error | Description | Suggested Actions |
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General Software flags | Check for a Hard Error log. If an error appears in the Hard Error | |
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| log, power cycle the autoloader and run the |
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| Check test. |
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| Check our Web site for firmware updates. |
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| If all previous steps fail, contact Customer Care. |
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26 | Message Send ID error | Check the SCSI bus cables and terminators. |
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| Check the host adapter. |
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| Power cycle the autoloader. Repeat checks after power cycle. |
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| If all previous steps fail, contact Customer Care. |
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27 | Message Bad | Check the SCSI bus cables and terminators. |
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| Check the host adapter. |
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| If all previous steps fail, contact Customer Care. |
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28 | Message parameter Bad | Check the host device driver. |
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| Check the host application. |
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| Check the SCSI bus cables and terminators. |
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| Check the host adapter. |
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| Power cycle the autoloader. Repeat checks after power cycle. |
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| If all previous steps fail, contact Customer Care. |
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29 | Invalid Element | Check the host device driver. |
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| Check the host application. |
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| Power cycle the autoloader. Repeat checks after power cycle. |
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| If all previous steps fail, contact Customer Care. |
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2A | Invalid Element Status | Check the host device driver. |
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| Check the host application. |
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| Power cycle the autoloader. Repeat checks after power cycle. |
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| If all previous steps fail, contact Customer Care. |
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Firmware tables and stacks invalid | Check for a Hard Error log. If an error appears in the Hard Error | |
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| log, power cycle the autoloader and run the |
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| Check test. |
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| Check our Web site for firmware updates. |
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30 | POST Failure | Make sure that the magazines are fully seated. |
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| Power cycle. |
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| If all previous steps fail, contact Customer Care. |
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System Monitoring type events | Check for a Hard Error log. If an error appears in the Hard Error | |
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| log, power cycle the autoloader and run the |
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| Check test. |
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| Check our Web site for firmware updates. |
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| If all previous steps fail, contact Customer Care. |
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3A | Drive Error | Check the Drive Log Sense for Drive errors. If the drive is still |
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| logging errors, contact customer support. |
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| If the drive is logging try a different piece of media. |
If the drive fails with two different pieces of media, contact
Customer Care.
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