CHAPTER 5: Troubleshooting your Autoloader | www.gateway.com |
Error | Description | Suggested Actions |
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AC | Mail Slot Door Sensor Error | Insert a cartridge into the autoloader through the mailslot. |
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| Power cycle the autoloader. |
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| If all previous steps fail, contact Customer Care. |
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AD | Mail Slot Solenoid Error | Insert a cartridge into the autoloader through the mailslot. |
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| Power cycle the autoloader. |
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| If all previous steps fail, contact Customer Care. |
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AE | Unknown Servo Error | Run the |
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| If the previous step fails, contact Customer Care. |
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AF | Error Log Information Event | No action required. |
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Error Events related to the picker not | Run the | |
| rotating or translating correctly | Power cycle the autoloader. |
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| If all previous steps fail, contact Customer Care. |
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C0 | Unknown Motor Error | Run the |
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| Power cycle the autoloader. |
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| If all previous steps fail, contact Customer Care. |
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D0 | Magazine Solenoid Bad | Check the Task ID in the Hard Error log to determine if the |
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| problem is the right or the left magazine. |
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| Remove and reinsert the magazine. Make sure that the |
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| magazine slides freely, and clicks and locks into place. |
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| Power cycle the autoloader. |
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| Try a different magazine. |
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| If all previous steps fail, contact Customer Care. |
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D1 | Magazine Present Sensor Bad | Check the Task ID in the Hard Error log to determine if the |
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| problem is the right or the left magazine. |
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| Remove and reinsert the magazine. |
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| Power cycle the autoloader. |
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| Make sure that the sensor is not blocked by debris. |
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| If all previous steps fail, contact Customer Care. |
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Position Sensor Bad | Check the Task ID in the Hard Error log to determine if the | |
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| problem is the right or the left magazine. |
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| Remove and reinsert the magazine. |
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| Try a different magazine, if possible. |
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| Power cycle the autoloader. |
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| If all previous steps fail, contact Customer Care |
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Cartridge flags located on the magazine | |
| may be bad or the sensor to detect the |
| flags may have a problem. |
Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine.
Remove and reinsert the magazine. Try a different magazine, if possible.
Make sure that the sensor is not blocked by debris. Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
DF | Jammed Cartridge | Check the Task ID in the Hard Error log to determine if the |
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| problem is the right or the left magazine. |
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| Power cycle the autoloader. |
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| If all previous steps fail, contact Customer Care. |
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