CHAPTER 5: Troubleshooting your Autoloader

www.gateway.com

Error

Description

Suggested Actions

 

 

 

AC

Mail Slot Door Sensor Error

Insert a cartridge into the autoloader through the mailslot.

 

 

Power cycle the autoloader.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

AD

Mail Slot Solenoid Error

Insert a cartridge into the autoloader through the mailslot.

 

 

Power cycle the autoloader.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

AE

Unknown Servo Error

Run the Loader–Health Check test.

 

 

If the previous step fails, contact Customer Care.

 

 

 

AF

Error Log Information Event

No action required.

 

 

 

B0–BF

Error Events related to the picker not

Run the Loader–Health Check test.

 

rotating or translating correctly

Power cycle the autoloader.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

C0

Unknown Motor Error

Run the Loader–Health Check test.

 

 

Power cycle the autoloader.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

D0

Magazine Solenoid Bad

Check the Task ID in the Hard Error log to determine if the

 

 

problem is the right or the left magazine.

 

 

Remove and reinsert the magazine. Make sure that the

 

 

magazine slides freely, and clicks and locks into place.

 

 

Power cycle the autoloader.

 

 

Try a different magazine.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

D1

Magazine Present Sensor Bad

Check the Task ID in the Hard Error log to determine if the

 

 

problem is the right or the left magazine.

 

 

Remove and reinsert the magazine.

 

 

Power cycle the autoloader.

 

 

Make sure that the sensor is not blocked by debris.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

D2–D4

Position Sensor Bad

Check the Task ID in the Hard Error log to determine if the

 

 

problem is the right or the left magazine.

 

 

Remove and reinsert the magazine.

 

 

Try a different magazine, if possible.

 

 

Power cycle the autoloader.

 

 

If all previous steps fail, contact Customer Care

 

 

 

D5–DE

Cartridge flags located on the magazine

 

may be bad or the sensor to detect the

 

flags may have a problem.

Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine.

Remove and reinsert the magazine. Try a different magazine, if possible.

Make sure that the sensor is not blocked by debris. Power cycle the autoloader.

If all previous steps fail, contact Customer Care.

DF

Jammed Cartridge

Check the Task ID in the Hard Error log to determine if the

 

 

problem is the right or the left magazine.

 

 

Power cycle the autoloader.

 

 

If all previous steps fail, contact Customer Care.

 

 

 

80