Hayes Microcomputer Products DIVA T/A ISDN manual Calling Features

Calling Features

(North America only)

Note: If you did not use EZ-ISDN or IOC to order your line, verify that the DIVA T/A’s default settings are compatible with those of your ISDN provider before using this feature. Refer to the section “Feature Key Values” on page 102 for more information.

Note: To use Calling Features, your ISDN line must support the

following: Additional Call Offering (ACO) and Flexible Calling (FC). If you ordered your ISDN line using the proper EZ-ISDN code, you should have access to these features. See also, “Using EZ-ISDN or ISDN Ordering Code (IOC)” on page 8.

If your DIVA T/A is equipped with analog device ports, you can use the following calling features during voice calls:

Call Forwarding

Call Forwarding automatically transfers incoming calls to wherever you are so you never miss a customer call even when you're away from your home office. Call Forwarding is accessed by dialing a simple code (e.g. 72#). Not all ISDN Service Providers use the same dial codes. Ask your ISDN Service Provider for the codes relevant to you.

If your ISDN service conforms to EZ-ISDN 1A (see page 8), you will also have VoiceMail. If the number to which you have forwarded your calls is busy or does not answer, the call will automatically be forwarded to your VoiceMail. With VoiceMail, the DIVA T/A also supports Visual Message Waiting Indicator. See “VoiceMail” on page 101 for more information.

Call Forwarding supports Reminder Ring. Reminder Ring causes your telephone to ring once (for about ½ a second) whenever it forwards a call. If your phone has Caller ID (see next page), it will display details of the forwarded call.

Call Waiting

Call Waiting alerts you to an incoming call when you're already on the phone. You can put one call on hold while you accept another, so you'll never miss a customer call. It works as follows:

If you receive a second call while on a call, a beep sounds. To answer the second call, press the receiver button. The first call is then put on

DIVA T/A ISDN Modem User’s Guide 100