Hitachi HCX5000I instruction

Hitachi Telecom (USA), Inc.

3617 Parkway Lane

Norcross, GA 30092

(770) 446-8820

HCX5000i System

Release 9.0

Attendant Operations

SelecSet 500A

User Guide

HCXTD840

Image 1

Hitachi HCX5000I manual Attendant Operations SelecSet 500A User Guide

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July Call restriction levels SelecSet 500A Fixed Keys List of Tables Selecset 500A User Guide About this section Purpose Preface Intended audience Organization About the SelecSet 500A About Your Selecset 500A SelecSet 500A has 21 fixed keys, 24 programmable SelecSet keysKeys, and an 8 x 40 display. Operations are performed On the following pages About the display Display Line-by-line explanation of the display follows DisplayComponents Line Function Display changes When you dialAn internal Number When you When you connect to an internal numberAnswer an Internal call About caller ID display Displaying Caller ID InformationRinging call Answered call Displaying Caller ID Information Displaying Programmable Key Information Procedure Displaying VIP and Language Status Answered You see this display when you answer a VIP/languageVIP/language Call Key types KeysYour SelecSet 500A is equipped with three types of keys These include About fixed keys Fixed Keys Key Name Function/operation Answer specific Keys used toCalls CAP keys About Call Appearance Keys CAPsFixed keys Lamps above the CAPs show the status of each CAP Call appearance key lampsThis lamp status Indicates that CAP availability Calls that ring at CAPs About soft Soft KeysKeys Labels Press this key To do this Soft key menuMSG Charge Key assignment Programmable Keys About Suggested Programmable KeysSuggested Key Name Purpose This display Represents this alarm About optional programmable keys Optional Programmable Keys Indicates trouble with the PMS link and/or trouble OTQ PMS/PMS-HOBIC Systems only RRB About lamps Key LampsLamp Function CONF, Join About this section Basic Operations Calling Placing An Outside Call Placing an Outside Call for an Idle Station Answering Next sections describe how to use these keysAbout this section Answering your calls This key Rings when Selecset 500A User Guide About recalls Answering Returned Calls Recalls Recall AdditionalOperations Answering Coverage Calls When the coverage It rings at these keys Call originatesAbout coverage calls Answering Coverage Calls Handling multiple calls CAP availability Answering Multiple Calls Method Description Holding Holding a Single Call Using a holdLoop Fixed and additional hold loops Using the hold key Placing a conference call on hold Retrieving calls in soft park Holding Multiple Calls Soft Park About call transfer Transferring About Your Selecset 500A Using central Switchhook-Flash To Transfer CallsOffice features Conditions Procedure Deactivating the Tone key Conferencing About Your Selecset 500A Bridged CAPs to Create a Conference About bridged CAPs Procedure Bridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Messaging MessagingUse this key To do this Turning on MW lamps without calling the station About Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Messages Retrieving X T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message Breaking Into a Busy Station About the override feature Procedure Other feature operations About this section Soft key features and functions Other feature operations Soft key features Soft Key-Controlled Features Controlling station calling privileges Call RestrictionsRestriction Definition Displayed To register call restrictions Registering Call RestrictionsPress the Featur soft key. You see this display Toll TOL/OP ALL To restrict Press To cancel call restrictions Canceling Call RestrictionsPress Featur to enter the call restrictions menu Press RESTR. Also dial the station number if your Coverage Press COVER. You see this display Registering Coverage When a valid number is entered, you see this display Canceling Coverage Dial the desired station number. You see this display You see this display When you try toInvalid Credit Limit Credit Limit Definition FeatureAbout credit limit Credit Limit Controlling Credit Limit About credit limit ProcedurePress NEXT. You see this display Press Credit If the station has a zero balance, you see this display Credit value. In the following display, station 200 has If the station has a balance, the display showsCredit balance of $6.00 Various displays Your display updates to confirm the value, as followsThis display Indicates that About do-not-disturb Registering Do-not-disturb Do-Not-Disturb Following display confirms DND registration To cancel do-not-disturb CancelingDo-not-disturb To display the do-not-disturb registration, press Using a feature access code Do-not-disturb priority Has been canceledFollowing display confirms that do-not-disturb When you try to You see this display Error messagesError To ring the station Ringing a Do-Not-Disturb StationPress OVR Transferring to a Station in Do-Not-Disturb Example displays Incoming call while ringing Receiving Forwarded Calls from DND StationsIncoming Station call Trunk call This example shows the display after you answer anIncoming trunk call Setting the System Clock Press TIME. You see this display Procedures To confirm TimeoutEntered time Message Either case, try again momentarily Please TRY Later Sorry System Error Wakeup/Reminder Calls When you can control wakeup/ reminderAbout wakeup/ reminder calls Terminology Second wakeups To register a wakeup/reminder call Registering a Wakeup/Reminder Call Registering a WAKEUP/REMINDER Call Press the Cancel soft key to cancel the wakeup call Canceling a Wakeup/Reminder Call To register a second wakeup call Registering a Second Wakeup Call Allow you to enter the wakeup time Second wakeup You see this display, which confirms registration Changing a second wakeup Procedure Canceling a Second Wakeup CallPress Cancel to cancel the second wakeup This display confirms the second wakeup is canceled Registering a Repeat Wakeup About repeat wakeups Procedure Wake-up menu redisplays with the repeat indication Displaying and Providing a VIP wakeup About your VIP wakeup key Procedure If you do this This happens You see this display When you press the wakeup alarm key, you see this Display Viewing the Cost of Calls Viewing the cost of calls Procedure Assigning an Account Code Other Feature OperationsAbout this Section Can perform Press the desired autodial key before dialing the number To assign an account code using the keypad Assigning an Account code UsingKeypad Receiving a Combined Alarm Alarm IndicationsAttendant alarms Combined alarms Calm lamp status Calm key Receiving a System AlarmDisplay Meaning Key Receiving a VMS Alarm Receiving a PMS AlarmPMS-A lamp PMS-A key Receiving a Wakeup/Reminder Call Alarm Receiving an Answer Detection AlarmDET lamp and key WALand RAL lamps and keys Press the flashing WAL or RAL lamp. The display To determine the source of a wakeup/reminder callIndicates which station has not responded to Reminder call, and the WAL or RAL key stops About the LTA/VER key Procedure Receiving a Long Trunk AlarmListen for a conversation If a conversation is in progress, press Start to About E911 alarms Procedure Receiving an E911 Alarm Lockout alarm Receiving a Line Lockout AlarmAbout the line Announced Calls Using the Anno key Answering Another Phone Answering another phone’s call Procedure Answering a Specific Line Using trunk group answer keys Procedure Attendant Continuous Ringing FeatureAttendant Continuous Blocking and Sending Caller ID MS G A R GE A T U R ANI privacy ANI privacy enabledThis is an example of the display for a ringing call with For a ringing For an Answered call This is an example of an answered call with ANI privacy About room-to-room block Blocking Calls Between Guest RoomsTo block calls between guest rooms Calling Out on a Specific Trunk Trunk group select keys Procedure Camping-on to a Busy Station Press Join to complete the camp-on Checking a Trunk Verifying an outside line Procedure MSG Charge EAT UR About code calls Code CallsReceiving a code call Code call To answer a Dialing Frequently Called Numbers Using anAutodial key Access an outside line Trunk access code usually 9 is required toSystem speed calling To dial system speed calling numbers Extending an Incoming Data Call to a Station Using the Conv key Procedure Intercom Icom Calls About intercom calls Procedure About the Night key When there are multiple attendants Night ServiceNight service Activating Paging Using zone paging with auto meet-meAbout paging Zone paging Answering a zone Radio paging Using radioPaging Answering a Radio Priority radio paging Parking a Call Park ProcedureAbout call Recording a Conversation Ways to record a conversation Using the record keyUse this recording To do this Method Recording jack Using the recorder jack Methods of redialing calls Last number redial LNR Redialing Numbers To use LNR … To use SNR … Saved number redial SNR Sending Pushbutton Tones If the Tone This happens when you press Key isAbout pushbutton tones Sending tones Tone key status Procedure Training Attendant Operators Trunk Answer From Any Station Tafas If the user has a User does this Tafas station How the Tafas station picks up your calls Accode Programming Your SelecSet 500A Park BrknCamp Prpg Key numbering See -2for a description of how the programmableKeys are numbered Determining if a key is programmed Programming an Autodial Number Canceling anEmergency Numbers Canceling a Feature Programming a Feature Key labeling Labeling Instructions Label Quick Reference Sheet Creating a multiparty conference call Using soft park Test switch Entering Test Mode Key labels Information shown in Figure A-3is displayed Key Designation Function Functions To find information on this test Refer to this Procedure Test procedures Demonstrating Ringing Frequencies Figure A-4 Changing the Ringing Level Changing the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Figure A-9 Displaying console ROM version Displaying Your Console ROM Level Testing the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July