TRANSFERRING

SELECSET 500A USER GUIDE

Transferring

About call transfer

Use the following call transfer operation to transfer (extend) a caller to another number. You can use this procedure even if both the caller and the desired number are outside the facility.

Procedure

To transfer a call:

 

1

After making or answering a call, dial the number to

 

 

which you are transferring a call. Remember to dial

 

 

the trunk access code (e.g 9) if dialing an outside

 

 

number.

 

 

The caller is automatically placed in consultation hold

 

 

(the party is temporarily removed from the connection

 

 

so transfer or conference operations can be

 

 

performed.) An idle CAP is automatically selected.

 

2

To cancel the transfer and return to the caller, press

 

 

<CNCL>.

 

3

To transfer before the called party answers, press

 

 

<JOIN>.

 

4

To announce the call, wait until the user answers and

 

 

make your announcement, and then complete the

 

 

transfer by pressing <JOIN>.

 

5

To swap between the two sides of the call, when the

 

 

called party answers, press <SWAP>. The active call

 

 

and call on consultation hold are switched. To return

to the originally active call, press <SWAP> again. You can alternate between the two calls as often as

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HCXTD840, Issue 1, July 2001

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Hitachi HCX5000I manual Transferring, About call transfer
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