Hitachi HCX5000I manual Holding Multiple Calls Soft Park, Retrieving calls in soft park

CHAPTER 1: ABOUT YOUR SELECSET 500A HOLDING MULTIPLE CALLS (SOFT PARK)

Holding Multiple Calls (Soft Park)

About holding several calls

Placing calls on hold using soft park

Displaying calls in soft park

You can hold up to 10 calls on one key using soft park. Because the soft park feature provides an easy way to hold and retrieve a large number of calls, it is ideal for use during busy hours.

To place a call on hold using soft park:

1Press <SFPK> to place the call in soft park hold. CAP1 goes dark and the <SFPK> key begins to wink.

2Park up to 10 calls on the <SFPK> key.

To display calls in soft park:

1Press <DSPL>.

2Press <SFPK>.

3Press <DSPL> plus any soft key to return to the normal display.

Retrieving calls in soft park

Soft-parked calls are retrieved in first in/first out order, so you do not have to remember which call you placed on hold first. The first call in is always the first call out.

•Press the winking <SFPK> key. This retrieves the first call placed in soft park. The <SFPK> winks until all calls are retrieved.

When there are multiple attendants, only the attendant who parks a call can retrieve it.

HCXTD840, Issue 1, July 2001 1-41