Attendant Operations SelecSet 500A User Guide
Table of Contents
Additional Operations
Appendix Testing the Console
Table of Contents Selecset 500A USER’S Guide
List of Figures
Viii HCXTD840, Issue 1, July
Call restriction levels
SelecSet 500A Fixed Keys
List of Tables Selecset 500A User Guide
About this section Purpose
Preface
Intended audience Organization
About the SelecSet 500A
About Your Selecset 500A
On the following pages
SelecSet keys
SelecSet 500A has 21 fixed keys, 24 programmable
Keys, and an 8 x 40 display. Operations are performed
About the display
Display
Line Function
Display
Line-by-line explanation of the display follows
Components
Number
When you dial
Display changes
An internal
Internal call
When you connect to an internal number
When you
Answer an
Answered call
Displaying Caller ID Information
About caller ID display
Ringing call
Displaying Caller ID Information
Displaying Programmable Key Information
Procedure
Displaying VIP and Language Status
Call
You see this display when you answer a VIP/language
Answered
VIP/language
These include
Keys
Key types
Your SelecSet 500A is equipped with three types of keys
About fixed keys
Fixed Keys
Key Name Function/operation
Keys used to
Answer specific
Calls
About Call Appearance Keys CAPs
CAP keys
Fixed keys
CAP availability Calls that ring at CAPs
Call appearance key lamps
Lamps above the CAPs show the status of each CAP
This lamp status Indicates that
Labels
Soft Keys
About soft
Keys
Charge
Soft key menu
Press this key To do this
MSG
Key assignment
Programmable Keys
Key Name Purpose
Suggested Programmable Keys
About
Suggested
This display Represents this alarm
About optional programmable keys
Optional Programmable Keys
Indicates trouble with the PMS link and/or trouble
OTQ PMS/PMS-HOBIC
Systems only
RRB
CONF, Join
Key Lamps
About lamps
Lamp Function
About this section
Basic Operations
Calling
Placing An Outside Call
Placing an Outside Call for an Idle Station
This key Rings when
Next sections describe how to use these keys
Answering
About this section Answering your calls
Selecset 500A User Guide
About recalls
Answering Returned Calls Recalls
Additional
Recall
Operations
When the coverage It rings at these keys Call originates
Answering Coverage Calls
About coverage calls
Answering Coverage Calls
Handling multiple calls CAP availability
Answering Multiple Calls
Method Description
Holding
Fixed and additional hold loops
Using a hold
Holding a Single Call
Loop
Using the hold key Placing a conference call on hold
Retrieving calls in soft park
Holding Multiple Calls Soft Park
About call transfer
Transferring
About Your Selecset 500A
Conditions
Switchhook-Flash To Transfer Calls
Using central
Office features
Procedure Deactivating the Tone key
Conferencing
About Your Selecset 500A
Bridged CAPs to Create a Conference
About bridged CAPs Procedure
Bridged Caps to Create a
Creating a Multi-party Conference
Dropping out of a multiparty conference
Turning on MW lamps without calling the station
Messaging
Messaging
Use this key To do this
About Your Selecset 500A
Procedure Turning a message waiting lamp off
Messaging
Messages
Retrieving
X T R E T U R N D E L E T E E X I T
MA I L
Tom Sikes sent the message
Breaking Into a Busy Station
About the override feature Procedure
Other feature operations
About this section Soft key features and functions
Other feature operations
Soft key features
Soft Key-Controlled Features
Call Restrictions
Controlling station calling privileges
Restriction Definition Displayed
Registering Call Restrictions
To register call restrictions
Press the Featur soft key. You see this display
Toll TOL/OP ALL
To restrict Press
Press RESTR. Also dial the station number if your
Canceling Call Restrictions
To cancel call restrictions
Press Featur to enter the call restrictions menu
Coverage
Press COVER. You see this display
Registering Coverage
When a valid number is entered, you see this display
Canceling Coverage
You see this display When you try to
Dial the desired station number. You see this display
Invalid
Credit Limit Definition Feature
Credit Limit
About credit limit
Credit Limit
Press Credit
About credit limit Procedure
Controlling Credit Limit
Press NEXT. You see this display
If the station has a zero balance, you see this display
If the station has a balance, the display shows
Credit value. In the following display, station 200 has
Credit balance of $6.00
Your display updates to confirm the value, as follows
Various displays
This display Indicates that
About do-not-disturb Registering Do-not-disturb
Do-Not-Disturb
Following display confirms DND registration
To display the do-not-disturb registration, press
Canceling
To cancel do-not-disturb
Do-not-disturb
Has been canceled
Using a feature access code Do-not-disturb priority
Following display confirms that do-not-disturb
Error messages
When you try to You see this display
Error
Ringing a Do-Not-Disturb Station
To ring the station
Press OVR
Transferring to a Station in Do-Not-Disturb
Station call
Receiving Forwarded Calls from DND Stations
Example displays Incoming call while ringing
Incoming
This example shows the display after you answer an
Trunk call
Incoming trunk call
Setting the System Clock
Press TIME. You see this display
Procedures
Message
Timeout
To confirm
Entered time
Either case, try again momentarily
Please TRY Later Sorry System Error
Second wakeups
When you can control wakeup/ reminder
Wakeup/Reminder Calls
About wakeup/ reminder calls Terminology
To register a wakeup/reminder call
Registering a Wakeup/Reminder Call
Registering a WAKEUP/REMINDER Call
Press the Cancel soft key to cancel the wakeup call
Canceling a Wakeup/Reminder Call
To register a second wakeup call
Registering a Second Wakeup Call
Allow you to enter the wakeup time
Second wakeup
You see this display, which confirms registration
Canceling a Second Wakeup Call
Changing a second wakeup Procedure
Press Cancel to cancel the second wakeup
This display confirms the second wakeup is canceled
Registering a Repeat Wakeup
About repeat wakeups Procedure
Wake-up menu redisplays with the repeat indication
Displaying and Providing a VIP wakeup
About your VIP wakeup key Procedure
If you do this This happens
You see this display
When you press the wakeup alarm key, you see this Display
Viewing the Cost of Calls
Viewing the cost of calls Procedure
Section Can perform
Other Feature Operations
Assigning an Account Code
About this
Press the desired autodial key before dialing the number
To assign an account code using the keypad
Account code Using
Assigning an
Keypad
Combined alarms Calm lamp status
Alarm Indications
Receiving a Combined Alarm
Attendant alarms
Key
Receiving a System Alarm
Calm key
Display Meaning
PMS-A key
Receiving a PMS Alarm
Receiving a VMS Alarm
PMS-A lamp
WALand RAL lamps and keys
Receiving an Answer Detection Alarm
Receiving a Wakeup/Reminder Call Alarm
DET lamp and key
Reminder call, and the WAL or RAL key stops
To determine the source of a wakeup/reminder call
Press the flashing WAL or RAL lamp. The display
Indicates which station has not responded to
If a conversation is in progress, press Start to
Receiving a Long Trunk Alarm
About the LTA/VER key Procedure
Listen for a conversation
About E911 alarms Procedure
Receiving an E911 Alarm
Receiving a Line Lockout Alarm
Lockout alarm
About the line
Announced Calls
Using the Anno key
Answering Another Phone
Answering another phone’s call Procedure
Answering a Specific Line
Using trunk group answer keys Procedure
Continuous
Feature
Attendant Continuous Ringing
Attendant
Blocking and Sending Caller ID
MS G A R GE A T U R
For a ringing
ANI privacy enabled
ANI privacy
This is an example of the display for a ringing call with
For an Answered call
This is an example of an answered call with ANI privacy
Blocking Calls Between Guest Rooms
About room-to-room block
To block calls between guest rooms
Calling Out on a Specific Trunk
Trunk group select keys Procedure
Camping-on to a Busy Station
Press Join to complete the camp-on
Checking a Trunk
Verifying an outside line Procedure
MSG Charge EAT UR
Code Calls
About code calls
Receiving a code call
Code call
To answer a
Using an
Dialing Frequently Called Numbers
Autodial key
To dial system speed calling numbers
Trunk access code usually 9 is required to
Access an outside line
System speed calling
Extending an Incoming Data Call to a Station
Using the Conv key Procedure
Intercom Icom Calls
About intercom calls Procedure
Activating
Night Service
About the Night key When there are multiple attendants
Night service
Zone paging
Using zone paging with auto meet-me
Paging
About paging
Answering a zone
Answering a Radio Priority radio paging
Using radio
Radio paging
Paging
Park Procedure
Parking a Call
About call
Ways to record a conversation Using the record key
Recording a Conversation
Use this recording To do this Method
Recording jack
Using the recorder jack
Methods of redialing calls Last number redial LNR
Redialing Numbers
To use LNR … To use SNR …
Saved number redial SNR
Tone key status
If the Tone This happens when you press Key is
Sending Pushbutton Tones
About pushbutton tones Sending tones
Procedure
Training Attendant Operators
Trunk Answer From Any Station Tafas
If the user has a User does this
Tafas station How the Tafas station picks up your calls
Accode
Programming Your SelecSet 500A
Prpg
Brkn
Park
Camp
Determining if a key is programmed
See -2for a description of how the programmable
Key numbering
Keys are numbered
Numbers
Canceling an
Programming an Autodial Number
Emergency
Canceling a Feature
Programming a Feature
Key labeling
Labeling Instructions
Label
Quick Reference Sheet
Creating a multiparty conference call
Using soft park
Test switch
Entering Test Mode
Key labels
Information shown in Figure A-3is displayed
Key Designation Function
Functions
To find information on this test Refer to this Procedure
Test procedures
Demonstrating Ringing Frequencies
Figure A-4
Changing the Ringing Level
Changing the Ringing Level
Demonstrating Default Ringing Patterns
Procedure
Determining if a Data Adapter is Assigned
Figure A-9 Displaying console ROM version
Displaying Your Console ROM Level
Testing the Liquid Crystal Display
Testing the Liquid Crystal Display
Index
IX-2 HCXTD840, Issue 1, July
HCXTD840, Issue 1, July IX-3
IX-4 HCXTD840, Issue 1, July