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Hitachi HCX5000I manual Basic Operations, About this section

Models: HCX5000I

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CHAPTER 1: ABOUT YOUR SELECSET 500A

BASIC OPERATIONS

Basic Operations

About this section

This section provides instructions for the most frequently performed attendant operations. Other operations are described in “Additional Operations” on page 2-1.

Calling	page 1-28
Answering	page 1-31
Holding	page 1-38
Transferring	page 1-42
Conferencing	page 1-46
Messaging	page 1-52
Breaking into a busy station	page 1-60

HCXTD840, Issue 1, July 2001

1-27

Image 38

Hitachi HCX5000I manual Basic Operations, About this section

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July SelecSet 500A Fixed Keys Call restriction levelsList of Tables Selecset 500A User Guide Preface About this section PurposeIntended audience Organization About Your Selecset 500A About the SelecSet 500AKeys, and an 8 x 40 display. Operations are performed SelecSet keysSelecSet 500A has 21 fixed keys, 24 programmable On the following pagesDisplay About the displayComponents DisplayLine-by-line explanation of the display follows Line FunctionAn internal When you dialDisplay changes NumberAnswer an When you connect to an internal numberWhen you Internal callRinging call Displaying Caller ID InformationAbout caller ID display Answered callDisplaying Caller ID Information Procedure Displaying Programmable Key InformationDisplaying VIP and Language Status VIP/language You see this display when you answer a VIP/languageAnswered CallYour SelecSet 500A is equipped with three types of keys KeysKey types These includeFixed Keys About fixed keysKey Name Function/operation Calls Keys used toAnswer specific Fixed keys About Call Appearance Keys CAPsCAP keys This lamp status Indicates that Call appearance key lampsLamps above the CAPs show the status of each CAP CAP availability Calls that ring at CAPsKeys Soft KeysAbout soft LabelsMSG Soft key menuPress this key To do this ChargeProgrammable Keys Key assignmentSuggested Suggested Programmable KeysAbout Key Name PurposeThis display Represents this alarm Optional Programmable Keys About optional programmable keysOTQ PMS/PMS-HOBIC Indicates trouble with the PMS link and/or troubleRRB Systems onlyLamp Function Key LampsAbout lamps CONF, JoinBasic Operations About this sectionCalling Placing An Outside Call Placing an Outside Call for an Idle Station About this section Answering your calls Next sections describe how to use these keysAnswering This key Rings whenSelecset 500A User Guide Answering Returned Calls Recalls About recallsOperations AdditionalRecall About coverage calls When the coverage It rings at these keys Call originatesAnswering Coverage Calls Answering Coverage Calls Answering Multiple Calls Handling multiple calls CAP availabilityHolding Method DescriptionLoop Using a holdHolding a Single Call Fixed and additional hold loopsUsing the hold key Placing a conference call on hold Holding Multiple Calls Soft Park Retrieving calls in soft parkTransferring About call transferAbout Your Selecset 500A Office features Switchhook-Flash To Transfer CallsUsing central ConditionsProcedure Deactivating the Tone key Conferencing About Your Selecset 500A About bridged CAPs Procedure Bridged CAPs to Create a ConferenceBridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Use this key To do this MessagingMessaging Turning on MW lamps without calling the stationAbout Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Retrieving MessagesX T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message About the override feature Procedure Breaking Into a Busy StationAbout this section Soft key features and functions Other feature operationsOther feature operations Soft Key-Controlled Features Soft key featuresRestriction Definition Displayed Call RestrictionsControlling station calling privileges Press the Featur soft key. You see this display Registering Call RestrictionsTo register call restrictions To restrict Press Toll TOL/OP ALLPress Featur to enter the call restrictions menu Canceling Call RestrictionsTo cancel call restrictions Press RESTR. Also dial the station number if yourCoverage Registering Coverage Press COVER. You see this displayWhen a valid number is entered, you see this display Canceling Coverage Invalid You see this display When you try toDial the desired station number. You see this display About credit limit Credit Limit Definition FeatureCredit Limit Credit Limit Press NEXT. You see this display About credit limit ProcedureControlling Credit Limit Press CreditIf the station has a zero balance, you see this display Credit balance of $6.00 If the station has a balance, the display showsCredit value. In the following display, station 200 has This display Indicates that Your display updates to confirm the value, as followsVarious displays Do-Not-Disturb About do-not-disturb Registering Do-not-disturbFollowing display confirms DND registration Do-not-disturb CancelingTo cancel do-not-disturb To display the do-not-disturb registration, pressFollowing display confirms that do-not-disturb Has been canceledUsing a feature access code Do-not-disturb priority Error Error messagesWhen you try to You see this display Press OVR Ringing a Do-Not-Disturb StationTo ring the station Transferring to a Station in Do-Not-Disturb Incoming Receiving Forwarded Calls from DND StationsExample displays Incoming call while ringing Station callIncoming trunk call This example shows the display after you answer anTrunk call Setting the System Clock Procedures Press TIME. You see this displayEntered time TimeoutTo confirm MessagePlease TRY Later Sorry System Error Either case, try again momentarilyAbout wakeup/ reminder calls Terminology When you can control wakeup/ reminderWakeup/Reminder Calls Second wakeupsRegistering a Wakeup/Reminder Call To register a wakeup/reminder callRegistering a WAKEUP/REMINDER Call Canceling a Wakeup/Reminder Call Press the Cancel soft key to cancel the wakeup callRegistering a Second Wakeup Call To register a second wakeup callAllow you to enter the wakeup time You see this display, which confirms registration Second wakeupPress Cancel to cancel the second wakeup Canceling a Second Wakeup CallChanging a second wakeup Procedure This display confirms the second wakeup is canceled About repeat wakeups Procedure Registering a Repeat WakeupWake-up menu redisplays with the repeat indication About your VIP wakeup key Procedure Displaying and Providing a VIP wakeupYou see this display If you do this This happensWhen you press the wakeup alarm key, you see this Display Viewing the cost of calls Procedure Viewing the Cost of CallsAbout this Other Feature OperationsAssigning an Account Code Section Can performTo assign an account code using the keypad Press the desired autodial key before dialing the numberKeypad Account code UsingAssigning an Attendant alarms Alarm IndicationsReceiving a Combined Alarm Combined alarms Calm lamp statusDisplay Meaning Receiving a System AlarmCalm key KeyPMS-A lamp Receiving a PMS AlarmReceiving a VMS Alarm PMS-A keyDET lamp and key Receiving an Answer Detection AlarmReceiving a Wakeup/Reminder Call Alarm WALand RAL lamps and keysIndicates which station has not responded to To determine the source of a wakeup/reminder callPress the flashing WAL or RAL lamp. The display Reminder call, and the WAL or RAL key stopsListen for a conversation Receiving a Long Trunk AlarmAbout the LTA/VER key Procedure If a conversation is in progress, press Start toReceiving an E911 Alarm About E911 alarms ProcedureAbout the line Receiving a Line Lockout AlarmLockout alarm Using the Anno key Announced CallsAnswering another phone’s call Procedure Answering Another PhoneUsing trunk group answer keys Procedure Answering a Specific LineAttendant FeatureAttendant Continuous Ringing ContinuousBlocking and Sending Caller ID MS G A R GE A T U R This is an example of the display for a ringing call with ANI privacy enabledANI privacy For a ringingThis is an example of an answered call with ANI privacy For an Answered callTo block calls between guest rooms Blocking Calls Between Guest RoomsAbout room-to-room block Trunk group select keys Procedure Calling Out on a Specific TrunkCamping-on to a Busy Station Press Join to complete the camp-on Verifying an outside line Procedure Checking a TrunkMSG Charge EAT UR Receiving a code call Code CallsAbout code calls To answer a Code callAutodial key Using anDialing Frequently Called Numbers System speed calling Trunk access code usually 9 is required toAccess an outside line To dial system speed calling numbersUsing the Conv key Procedure Extending an Incoming Data Call to a StationAbout intercom calls Procedure Intercom Icom CallsNight service Night ServiceAbout the Night key When there are multiple attendants ActivatingAbout paging Using zone paging with auto meet-mePaging Zone pagingAnswering a zone Paging Using radioRadio paging Answering a Radio Priority radio pagingAbout call Park ProcedureParking a Call Use this recording To do this Method Ways to record a conversation Using the record keyRecording a Conversation Using the recorder jack Recording jackRedialing Numbers Methods of redialing calls Last number redial LNRSaved number redial SNR To use LNR … To use SNR …About pushbutton tones Sending tones If the Tone This happens when you press Key isSending Pushbutton Tones Tone key statusProcedure Training Attendant Operators Trunk Answer From Any Station Tafas Tafas station How the Tafas station picks up your calls If the user has a User does thisProgramming Your SelecSet 500A AccodeCamp BrknPark PrpgKeys are numbered See -2for a description of how the programmableKey numbering Determining if a key is programmedEmergency Canceling anProgramming an Autodial Number NumbersProgramming a Feature Canceling a FeatureLabeling Instructions Key labelingLabel Quick Reference Sheet Using soft park Creating a multiparty conference callTest switch Entering Test Mode Information shown in Figure A-3is displayed Key labelsFunctions Key Designation FunctionTest procedures To find information on this test Refer to this ProcedureDemonstrating Ringing Frequencies Changing the Ringing Level Figure A-4Changing the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Displaying Your Console ROM Level Figure A-9 Displaying console ROM versionTesting the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July