Hitachi HCX5000I manual Answering Multiple Calls, Handling multiple calls CAP availability

CHAPTER 1: ABOUT YOUR SELECSET 500A ANSWERING MULTIPLE CALLS

Answering Multiple Calls

Handling multiple calls

CAP availability

Attendant operators often handle multiple calls. To handle multiple calls using a hold loop:

1Press a hold loop (HLD1–HLD4) to place the active call on hold. The hold loop winks.

2Press <ANS> (or the appropriate special answer key). The display shows the active call, as well as the call on the hold loop.

3Once the second call is disconnected, press the winking hold loop to retrieve the held call.

At least two CAPs must be available before you can answer a call. This ensures that one CAP can be used to answer a call, while another can be used to place a call.

See “Holding” on page 1-38 for more details on holding calls.

HCXTD840, Issue 1, July 2001 1-37