Night Service, Activating, Night service | Hitachi HCX5000I guide

NIGHT SERVICE

SELECSET 500A USER GUIDE

Night Service

About the NIGHT key

When there are multiple attendants

Your SelecSet is equipped with a <NIGHT> key. You can use the <NIGHT> key to activate night service. Night service directs all after-hours calls to an alternate destination (night bell, specified station, etc.).

If your facility has multiple attendants, one attendant may be designated as the pilot station for the night service change. When the pilot station switches to night service, all other attendants are switched as well. See your system administrator if you need more information about your company's night service policy.

Activating	To use night service:
night service	1	To activate night service, press <NIGHT>.
	1	To activate night service, press <NIGHT>.
	2	The lamp associated with the <NIGHT> key lights.
		All incoming calls are directed to the predetermined
		location.
Deactivating
Deactivating	To deactivate night service:
night service	3	Press <NIGHT>.
	3	Press <NIGHT>.
	4	The <NIGHT> key goes dark. Normal call routing
		resumes.

2-78	HCXTD840, Issue 1, July 2001

Image 149

Hitachi HCX5000I manual Night Service, About the Night key When there are multiple attendants, Activating, Night service

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July Call restriction levels SelecSet 500A Fixed Keys List of Tables Selecset 500A User Guide About this section Purpose Preface Intended audience Organization About the SelecSet 500A About Your Selecset 500A SelecSet 500A has 21 fixed keys, 24 programmable SelecSet keysKeys, and an 8 x 40 display. Operations are performed On the following pages About the display Display Line-by-line explanation of the display follows DisplayComponents Line Function Display changes When you dialAn internal Number When you When you connect to an internal numberAnswer an Internal call About caller ID display Displaying Caller ID InformationRinging call Answered call Displaying Caller ID Information Displaying Programmable Key Information Procedure Displaying VIP and Language Status Answered You see this display when you answer a VIP/languageVIP/language Call Key types KeysYour SelecSet 500A is equipped with three types of keys These include About fixed keys Fixed Keys Key Name Function/operation Calls Keys used toAnswer specific Fixed keys About Call Appearance Keys CAPsCAP keys Lamps above the CAPs show the status of each CAP Call appearance key lampsThis lamp status Indicates that CAP availability Calls that ring at CAPs About soft Soft KeysKeys Labels Press this key To do this Soft key menuMSG Charge Key assignment Programmable Keys About Suggested Programmable KeysSuggested Key Name Purpose This display Represents this alarm About optional programmable keys Optional Programmable Keys Indicates trouble with the PMS link and/or trouble OTQ PMS/PMS-HOBIC Systems only RRB About lamps Key LampsLamp Function CONF, Join About this section Basic Operations Calling Placing An Outside Call Placing an Outside Call for an Idle Station Answering Next sections describe how to use these keysAbout this section Answering your calls This key Rings when Selecset 500A User Guide About recalls Answering Returned Calls Recalls Operations AdditionalRecall About coverage calls When the coverage It rings at these keys Call originatesAnswering Coverage Calls Answering Coverage Calls Handling multiple calls CAP availability Answering Multiple Calls Method Description Holding Holding a Single Call Using a holdLoop Fixed and additional hold loops Using the hold key Placing a conference call on hold Retrieving calls in soft park Holding Multiple Calls Soft Park About call transfer Transferring About Your Selecset 500A Using central Switchhook-Flash To Transfer CallsOffice features Conditions Procedure Deactivating the Tone key Conferencing About Your Selecset 500A Bridged CAPs to Create a Conference About bridged CAPs Procedure Bridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Messaging MessagingUse this key To do this Turning on MW lamps without calling the station About Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Messages Retrieving X T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message Breaking Into a Busy Station About the override feature Procedure Other feature operations About this section Soft key features and functions Other feature operations Soft key features Soft Key-Controlled Features Restriction Definition Displayed Call RestrictionsControlling station calling privileges Press the Featur soft key. You see this display Registering Call RestrictionsTo register call restrictions Toll TOL/OP ALL To restrict Press To cancel call restrictions Canceling Call RestrictionsPress Featur to enter the call restrictions menu Press RESTR. Also dial the station number if your Coverage Press COVER. You see this display Registering Coverage When a valid number is entered, you see this display Canceling Coverage Invalid You see this display When you try toDial the desired station number. You see this display About credit limit Credit Limit Definition FeatureCredit Limit Credit Limit Controlling Credit Limit About credit limit ProcedurePress NEXT. You see this display Press Credit If the station has a zero balance, you see this display Credit balance of $6.00 If the station has a balance, the display showsCredit value. In the following display, station 200 has This display Indicates that Your display updates to confirm the value, as followsVarious displays About do-not-disturb Registering Do-not-disturb Do-Not-Disturb Following display confirms DND registration To cancel do-not-disturb CancelingDo-not-disturb To display the do-not-disturb registration, press Following display confirms that do-not-disturb Has been canceledUsing a feature access code Do-not-disturb priority Error Error messagesWhen you try to You see this display Press OVR Ringing a Do-Not-Disturb StationTo ring the station Transferring to a Station in Do-Not-Disturb Example displays Incoming call while ringing Receiving Forwarded Calls from DND StationsIncoming Station call Incoming trunk call This example shows the display after you answer anTrunk call Setting the System Clock Press TIME. You see this display Procedures To confirm TimeoutEntered time Message Either case, try again momentarily Please TRY Later Sorry System Error Wakeup/Reminder Calls When you can control wakeup/ reminderAbout wakeup/ reminder calls Terminology Second wakeups To register a wakeup/reminder call Registering a Wakeup/Reminder Call Registering a WAKEUP/REMINDER Call Press the Cancel soft key to cancel the wakeup call Canceling a Wakeup/Reminder Call To register a second wakeup call Registering a Second Wakeup Call Allow you to enter the wakeup time Second wakeup You see this display, which confirms registration Press Cancel to cancel the second wakeup Canceling a Second Wakeup CallChanging a second wakeup Procedure This display confirms the second wakeup is canceled Registering a Repeat Wakeup About repeat wakeups Procedure Wake-up menu redisplays with the repeat indication Displaying and Providing a VIP wakeup About your VIP wakeup key Procedure If you do this This happens You see this display When you press the wakeup alarm key, you see this Display Viewing the Cost of Calls Viewing the cost of calls Procedure Assigning an Account Code Other Feature OperationsAbout this Section Can perform Press the desired autodial key before dialing the number To assign an account code using the keypad Keypad Account code UsingAssigning an Receiving a Combined Alarm Alarm IndicationsAttendant alarms Combined alarms Calm lamp status Calm key Receiving a System AlarmDisplay Meaning Key Receiving a VMS Alarm Receiving a PMS AlarmPMS-A lamp PMS-A key Receiving a Wakeup/Reminder Call Alarm Receiving an Answer Detection AlarmDET lamp and key WALand RAL lamps and keys Press the flashing WAL or RAL lamp. The display To determine the source of a wakeup/reminder callIndicates which station has not responded to Reminder call, and the WAL or RAL key stops About the LTA/VER key Procedure Receiving a Long Trunk AlarmListen for a conversation If a conversation is in progress, press Start to About E911 alarms Procedure Receiving an E911 Alarm About the line Receiving a Line Lockout AlarmLockout alarm Announced Calls Using the Anno key Answering Another Phone Answering another phone’s call Procedure Answering a Specific Line Using trunk group answer keys Procedure Attendant Continuous Ringing FeatureAttendant Continuous Blocking and Sending Caller ID MS G A R GE A T U R ANI privacy ANI privacy enabledThis is an example of the display for a ringing call with For a ringing For an Answered call This is an example of an answered call with ANI privacy To block calls between guest rooms Blocking Calls Between Guest RoomsAbout room-to-room block Calling Out on a Specific Trunk Trunk group select keys Procedure Camping-on to a Busy Station Press Join to complete the camp-on Checking a Trunk Verifying an outside line Procedure MSG Charge EAT UR Receiving a code call Code CallsAbout code calls Code call To answer a Autodial key Using anDialing Frequently Called Numbers Access an outside line Trunk access code usually 9 is required toSystem speed calling To dial system speed calling numbers Extending an Incoming Data Call to a Station Using the Conv key Procedure Intercom Icom Calls About intercom calls Procedure About the Night key When there are multiple attendants Night ServiceNight service Activating Paging Using zone paging with auto meet-meAbout paging Zone paging Answering a zone Radio paging Using radioPaging Answering a Radio Priority radio paging About call Park ProcedureParking a Call Use this recording To do this Method Ways to record a conversation Using the record keyRecording a Conversation Recording jack Using the recorder jack Methods of redialing calls Last number redial LNR Redialing Numbers To use LNR … To use SNR … Saved number redial SNR Sending Pushbutton Tones If the Tone This happens when you press Key isAbout pushbutton tones Sending tones Tone key status Procedure Training Attendant Operators Trunk Answer From Any Station Tafas If the user has a User does this Tafas station How the Tafas station picks up your calls Accode Programming Your SelecSet 500A Park BrknCamp Prpg Key numbering See -2for a description of how the programmableKeys are numbered Determining if a key is programmed Programming an Autodial Number Canceling anEmergency Numbers Canceling a Feature Programming a Feature Key labeling Labeling Instructions Label Quick Reference Sheet Creating a multiparty conference call Using soft park Test switch Entering Test Mode Key labels Information shown in Figure A-3is displayed Key Designation Function Functions To find information on this test Refer to this Procedure Test procedures Demonstrating Ringing Frequencies Figure A-4 Changing the Ringing Level Changing the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Figure A-9 Displaying console ROM version Displaying Your Console ROM Level Testing the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July