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Hitachi HCX5000I manual Night Service, About the Night key When there are multiple attendants

Models: HCX5000I

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NIGHT SERVICE

SELECSET 500A USER GUIDE

Night Service

About the NIGHT key

When there are multiple attendants

Your SelecSet is equipped with a <NIGHT> key. You can use the <NIGHT> key to activate night service. Night service directs all after-hours calls to an alternate destination (night bell, specified station, etc.).

If your facility has multiple attendants, one attendant may be designated as the pilot station for the night service change. When the pilot station switches to night service, all other attendants are switched as well. See your system administrator if you need more information about your company's night service policy.

Activating	To use night service:
night service	1	To activate night service, press <NIGHT>.
	1	To activate night service, press <NIGHT>.
	2	The lamp associated with the <NIGHT> key lights.
		All incoming calls are directed to the predetermined
		location.
Deactivating
Deactivating	To deactivate night service:
night service	3	Press <NIGHT>.
	3	Press <NIGHT>.
	4	The <NIGHT> key goes dark. Normal call routing
		resumes.

2-78	HCXTD840, Issue 1, July 2001

Image 149

Hitachi HCX5000I manual Night Service, About the Night key When there are multiple attendants, Activating, Night service

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July Call restriction levels SelecSet 500A Fixed KeysList of Tables Selecset 500A User Guide About this section Purpose PrefaceIntended audience Organization About the SelecSet 500A About Your Selecset 500ASelecSet 500A has 21 fixed keys, 24 programmable SelecSet keysKeys, and an 8 x 40 display. Operations are performed On the following pagesAbout the display DisplayLine-by-line explanation of the display follows DisplayComponents Line FunctionDisplay changes When you dialAn internal NumberWhen you When you connect to an internal numberAnswer an Internal callAbout caller ID display Displaying Caller ID InformationRinging call Answered callDisplaying Caller ID Information Displaying Programmable Key Information ProcedureDisplaying VIP and Language Status Answered You see this display when you answer a VIP/languageVIP/language CallKey types KeysYour SelecSet 500A is equipped with three types of keys These includeAbout fixed keys Fixed KeysKey Name Function/operation Calls Keys used toAnswer specific Fixed keys About Call Appearance Keys CAPsCAP keys Lamps above the CAPs show the status of each CAP Call appearance key lampsThis lamp status Indicates that CAP availability Calls that ring at CAPsAbout soft Soft KeysKeys LabelsPress this key To do this Soft key menuMSG ChargeKey assignment Programmable KeysAbout Suggested Programmable KeysSuggested Key Name PurposeThis display Represents this alarm About optional programmable keys Optional Programmable KeysIndicates trouble with the PMS link and/or trouble OTQ PMS/PMS-HOBICSystems only RRBAbout lamps Key LampsLamp Function CONF, JoinAbout this section Basic OperationsCalling Placing An Outside Call Placing an Outside Call for an Idle Station Answering Next sections describe how to use these keysAbout this section Answering your calls This key Rings whenSelecset 500A User Guide About recalls Answering Returned Calls RecallsOperations AdditionalRecall About coverage calls When the coverage It rings at these keys Call originatesAnswering Coverage Calls Answering Coverage Calls Handling multiple calls CAP availability Answering Multiple CallsMethod Description HoldingHolding a Single Call Using a holdLoop Fixed and additional hold loopsUsing the hold key Placing a conference call on hold Retrieving calls in soft park Holding Multiple Calls Soft ParkAbout call transfer TransferringAbout Your Selecset 500A Using central Switchhook-Flash To Transfer CallsOffice features ConditionsProcedure Deactivating the Tone key Conferencing About Your Selecset 500A Bridged CAPs to Create a Conference About bridged CAPs ProcedureBridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Messaging MessagingUse this key To do this Turning on MW lamps without calling the stationAbout Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Messages RetrievingX T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message Breaking Into a Busy Station About the override feature ProcedureOther feature operations About this section Soft key features and functionsOther feature operations Soft key features Soft Key-Controlled FeaturesRestriction Definition Displayed Call RestrictionsControlling station calling privileges Press the Featur soft key. You see this display Registering Call RestrictionsTo register call restrictions Toll TOL/OP ALL To restrict PressTo cancel call restrictions Canceling Call RestrictionsPress Featur to enter the call restrictions menu Press RESTR. Also dial the station number if yourCoverage Press COVER. You see this display Registering CoverageWhen a valid number is entered, you see this display Canceling Coverage Invalid You see this display When you try toDial the desired station number. You see this display About credit limit Credit Limit Definition FeatureCredit Limit Credit Limit Controlling Credit Limit About credit limit ProcedurePress NEXT. You see this display Press CreditIf the station has a zero balance, you see this display Credit balance of $6.00 If the station has a balance, the display showsCredit value. In the following display, station 200 has This display Indicates that Your display updates to confirm the value, as followsVarious displays About do-not-disturb Registering Do-not-disturb Do-Not-DisturbFollowing display confirms DND registration To cancel do-not-disturb CancelingDo-not-disturb To display the do-not-disturb registration, pressFollowing display confirms that do-not-disturb Has been canceledUsing a feature access code Do-not-disturb priority Error Error messagesWhen you try to You see this display Press OVR Ringing a Do-Not-Disturb StationTo ring the station Transferring to a Station in Do-Not-Disturb Example displays Incoming call while ringing Receiving Forwarded Calls from DND StationsIncoming Station callIncoming trunk call This example shows the display after you answer anTrunk call Setting the System Clock Press TIME. You see this display ProceduresTo confirm TimeoutEntered time MessageEither case, try again momentarily Please TRY Later Sorry System ErrorWakeup/Reminder Calls When you can control wakeup/ reminderAbout wakeup/ reminder calls Terminology Second wakeupsTo register a wakeup/reminder call Registering a Wakeup/Reminder CallRegistering a WAKEUP/REMINDER Call Press the Cancel soft key to cancel the wakeup call Canceling a Wakeup/Reminder CallTo register a second wakeup call Registering a Second Wakeup CallAllow you to enter the wakeup time Second wakeup You see this display, which confirms registrationPress Cancel to cancel the second wakeup Canceling a Second Wakeup CallChanging a second wakeup Procedure This display confirms the second wakeup is canceled Registering a Repeat Wakeup About repeat wakeups ProcedureWake-up menu redisplays with the repeat indication Displaying and Providing a VIP wakeup About your VIP wakeup key ProcedureIf you do this This happens You see this displayWhen you press the wakeup alarm key, you see this Display Viewing the Cost of Calls Viewing the cost of calls ProcedureAssigning an Account Code Other Feature OperationsAbout this Section Can performPress the desired autodial key before dialing the number To assign an account code using the keypadKeypad Account code UsingAssigning an Receiving a Combined Alarm Alarm IndicationsAttendant alarms Combined alarms Calm lamp statusCalm key Receiving a System AlarmDisplay Meaning KeyReceiving a VMS Alarm Receiving a PMS AlarmPMS-A lamp PMS-A keyReceiving a Wakeup/Reminder Call Alarm Receiving an Answer Detection AlarmDET lamp and key WALand RAL lamps and keysPress the flashing WAL or RAL lamp. The display To determine the source of a wakeup/reminder callIndicates which station has not responded to Reminder call, and the WAL or RAL key stopsAbout the LTA/VER key Procedure Receiving a Long Trunk AlarmListen for a conversation If a conversation is in progress, press Start toAbout E911 alarms Procedure Receiving an E911 AlarmAbout the line Receiving a Line Lockout AlarmLockout alarm Announced Calls Using the Anno keyAnswering Another Phone Answering another phone’s call ProcedureAnswering a Specific Line Using trunk group answer keys ProcedureAttendant Continuous Ringing FeatureAttendant ContinuousBlocking and Sending Caller ID MS G A R GE A T U R ANI privacy ANI privacy enabledThis is an example of the display for a ringing call with For a ringingFor an Answered call This is an example of an answered call with ANI privacyTo block calls between guest rooms Blocking Calls Between Guest RoomsAbout room-to-room block Calling Out on a Specific Trunk Trunk group select keys ProcedureCamping-on to a Busy Station Press Join to complete the camp-on Checking a Trunk Verifying an outside line ProcedureMSG Charge EAT UR Receiving a code call Code CallsAbout code calls Code call To answer aAutodial key Using anDialing Frequently Called Numbers Access an outside line Trunk access code usually 9 is required toSystem speed calling To dial system speed calling numbersExtending an Incoming Data Call to a Station Using the Conv key ProcedureIntercom Icom Calls About intercom calls ProcedureAbout the Night key When there are multiple attendants Night ServiceNight service ActivatingPaging Using zone paging with auto meet-meAbout paging Zone pagingAnswering a zone Radio paging Using radioPaging Answering a Radio Priority radio pagingAbout call Park ProcedureParking a Call Use this recording To do this Method Ways to record a conversation Using the record keyRecording a Conversation Recording jack Using the recorder jackMethods of redialing calls Last number redial LNR Redialing NumbersTo use LNR … To use SNR … Saved number redial SNRSending Pushbutton Tones If the Tone This happens when you press Key isAbout pushbutton tones Sending tones Tone key statusProcedure Training Attendant Operators Trunk Answer From Any Station Tafas If the user has a User does this Tafas station How the Tafas station picks up your callsAccode Programming Your SelecSet 500APark BrknCamp PrpgKey numbering See -2for a description of how the programmableKeys are numbered Determining if a key is programmedProgramming an Autodial Number Canceling anEmergency NumbersCanceling a Feature Programming a FeatureKey labeling Labeling InstructionsLabel Quick Reference Sheet Creating a multiparty conference call Using soft parkTest switch Entering Test Mode Key labels Information shown in Figure A-3is displayedKey Designation Function FunctionsTo find information on this test Refer to this Procedure Test proceduresDemonstrating Ringing Frequencies Figure A-4 Changing the Ringing LevelChanging the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Figure A-9 Displaying console ROM version Displaying Your Console ROM LevelTesting the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July