BRIDGED CAPS TO CREATE A CONFERENCE

SELECSET 500A USER GUIDE

Bridged CAPs to Create a Conference

About bridged CAPs

Procedure

You can create a three-party conference with two incoming calls using the CAPs on your SelecSet 500A. This feature, known as bridged CAPs, is helpful if you need to page guests or employees for waiting calls in a casino environment.

To create a three-party conference using bridged CAPs:

1You are talking on a call on CAP1.

2When a second call comes in, place the first caller on hold by pressing either a hold loop or the <HOLD> key. Answer the second call on CAP 2 by pressing the <ANS> key.

3Press the <CONF> key to place the second caller on consultation hold (or <JOIN> to connect the two callers).

4To conference CAP 1 with CAP 2, press the CAP 1 key. This keeps the caller on CAP 2 on consultation hold and lets you talk with the caller on CAP 1.

Notify the caller on CAP 1 that he or she is about to be conferenced, and with whom.

1-48

HCXTD840, Issue 1, July 2001

Page 59
Image 59
Hitachi HCX5000I manual Bridged CAPs to Create a Conference, About bridged CAPs Procedure