CHAPTER 1: ABOUT YOUR SELECSET 500A

ANSWERING COVERAGE CALLS

Answering Coverage Calls

About coverage calls

Telephone users within the facility can cover (forward) their calls to the attendant. These calls are known as coverage calls. Coverage calls ring at different keys depending on where they originate:

When the coverage

It rings at these keys

call originates...

 

 

 

Outside the facility

<INC> and <ANS> keys

 

 

Inside the facility

<INF> and <ANS> keys

Procedure

To answer a coverage call and send it to the covered

 

station:

 

1

Press the appropriate key to answer the coverage call.

 

2

Press <ICOM>.

 

 

The caller is placed in consultation hold and the

 

 

covered station is dialed automatically. (Consultation

 

 

hold temporarily removes a party from the connection

 

 

so transfer or conference operations can be

 

 

performed.) When sending a coverage call back to the

 

 

covered station, you may want to remain in the

 

 

connection to see if the station answers.

 

3

If the station answers, press <JOIN> to connect the

 

 

two parties.

 

4

If the station does not answer, press <CNCL> to

 

 

reconnect to the caller.

 

 

 

HCXTD840, Issue 1, July 2001

1-35

Page 46
Image 46
Hitachi HCX5000I Answering Coverage Calls, About coverage calls, When the coverage It rings at these keys Call originates