Answering Coverage Calls | Hitachi HCX5000I specification

ANSWERING COVERAGE CALLS

SELECSET 500A USER GUIDE

Feature access	Stations can cover calls to you by dialing the appropriate
codes	feature access code plus 0.

1-36	HCXTD840, Issue 1, July 2001

Image 47

Hitachi HCX5000I manual Answering Coverage Calls

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July Call restriction levels SelecSet 500A Fixed Keys List of Tables Selecset 500A User Guide About this section Purpose Preface Intended audience Organization About the SelecSet 500A About Your Selecset 500A On the following pages SelecSet keysSelecSet 500A has 21 fixed keys, 24 programmable Keys, and an 8 x 40 display. Operations are performed About the display Display Line Function DisplayLine-by-line explanation of the display follows Components Number When you dialDisplay changes An internal Internal call When you connect to an internal numberWhen you Answer an Answered call Displaying Caller ID InformationAbout caller ID display Ringing call Displaying Caller ID Information Displaying Programmable Key Information Procedure Displaying VIP and Language Status Call You see this display when you answer a VIP/languageAnswered VIP/language These include KeysKey types Your SelecSet 500A is equipped with three types of keys About fixed keys Fixed Keys Key Name Function/operation Calls Keys used toAnswer specific Fixed keys About Call Appearance Keys CAPsCAP keys CAP availability Calls that ring at CAPs Call appearance key lampsLamps above the CAPs show the status of each CAP This lamp status Indicates that Labels Soft KeysAbout soft Keys Charge Soft key menuPress this key To do this MSG Key assignment Programmable Keys Key Name Purpose Suggested Programmable KeysAbout Suggested This display Represents this alarm About optional programmable keys Optional Programmable Keys Indicates trouble with the PMS link and/or trouble OTQ PMS/PMS-HOBIC Systems only RRB CONF, Join Key LampsAbout lamps Lamp Function About this section Basic Operations Calling Placing An Outside Call Placing an Outside Call for an Idle Station This key Rings when Next sections describe how to use these keysAnswering About this section Answering your calls Selecset 500A User Guide About recalls Answering Returned Calls Recalls Operations AdditionalRecall About coverage calls When the coverage It rings at these keys Call originatesAnswering Coverage Calls Answering Coverage Calls Handling multiple calls CAP availability Answering Multiple Calls Method Description Holding Fixed and additional hold loops Using a holdHolding a Single Call Loop Using the hold key Placing a conference call on hold Retrieving calls in soft park Holding Multiple Calls Soft Park About call transfer Transferring About Your Selecset 500A Conditions Switchhook-Flash To Transfer CallsUsing central Office features Procedure Deactivating the Tone key Conferencing About Your Selecset 500A Bridged CAPs to Create a Conference About bridged CAPs Procedure Bridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Turning on MW lamps without calling the station MessagingMessaging Use this key To do this About Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Messages Retrieving X T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message Breaking Into a Busy Station About the override feature Procedure Other feature operations About this section Soft key features and functions Other feature operations Soft key features Soft Key-Controlled Features Restriction Definition Displayed Call RestrictionsControlling station calling privileges Press the Featur soft key. You see this display Registering Call RestrictionsTo register call restrictions Toll TOL/OP ALL To restrict Press Press RESTR. Also dial the station number if your Canceling Call RestrictionsTo cancel call restrictions Press Featur to enter the call restrictions menu Coverage Press COVER. You see this display Registering Coverage When a valid number is entered, you see this display Canceling Coverage Invalid You see this display When you try toDial the desired station number. You see this display About credit limit Credit Limit Definition FeatureCredit Limit Credit Limit Press Credit About credit limit ProcedureControlling Credit Limit Press NEXT. You see this display If the station has a zero balance, you see this display Credit balance of $6.00 If the station has a balance, the display showsCredit value. In the following display, station 200 has This display Indicates that Your display updates to confirm the value, as followsVarious displays About do-not-disturb Registering Do-not-disturb Do-Not-Disturb Following display confirms DND registration To display the do-not-disturb registration, press CancelingTo cancel do-not-disturb Do-not-disturb Following display confirms that do-not-disturb Has been canceledUsing a feature access code Do-not-disturb priority Error Error messagesWhen you try to You see this display Press OVR Ringing a Do-Not-Disturb StationTo ring the station Transferring to a Station in Do-Not-Disturb Station call Receiving Forwarded Calls from DND StationsExample displays Incoming call while ringing Incoming Incoming trunk call This example shows the display after you answer anTrunk call Setting the System Clock Press TIME. You see this display Procedures Message TimeoutTo confirm Entered time Either case, try again momentarily Please TRY Later Sorry System Error Second wakeups When you can control wakeup/ reminderWakeup/Reminder Calls About wakeup/ reminder calls Terminology To register a wakeup/reminder call Registering a Wakeup/Reminder Call Registering a WAKEUP/REMINDER Call Press the Cancel soft key to cancel the wakeup call Canceling a Wakeup/Reminder Call To register a second wakeup call Registering a Second Wakeup Call Allow you to enter the wakeup time Second wakeup You see this display, which confirms registration Press Cancel to cancel the second wakeup Canceling a Second Wakeup CallChanging a second wakeup Procedure This display confirms the second wakeup is canceled Registering a Repeat Wakeup About repeat wakeups Procedure Wake-up menu redisplays with the repeat indication Displaying and Providing a VIP wakeup About your VIP wakeup key Procedure If you do this This happens You see this display When you press the wakeup alarm key, you see this Display Viewing the Cost of Calls Viewing the cost of calls Procedure Section Can perform Other Feature OperationsAssigning an Account Code About this Press the desired autodial key before dialing the number To assign an account code using the keypad Keypad Account code UsingAssigning an Combined alarms Calm lamp status Alarm IndicationsReceiving a Combined Alarm Attendant alarms Key Receiving a System AlarmCalm key Display Meaning PMS-A key Receiving a PMS AlarmReceiving a VMS Alarm PMS-A lamp WALand RAL lamps and keys Receiving an Answer Detection AlarmReceiving a Wakeup/Reminder Call Alarm DET lamp and key Reminder call, and the WAL or RAL key stops To determine the source of a wakeup/reminder callPress the flashing WAL or RAL lamp. The display Indicates which station has not responded to If a conversation is in progress, press Start to Receiving a Long Trunk AlarmAbout the LTA/VER key Procedure Listen for a conversation About E911 alarms Procedure Receiving an E911 Alarm About the line Receiving a Line Lockout AlarmLockout alarm Announced Calls Using the Anno key Answering Another Phone Answering another phone’s call Procedure Answering a Specific Line Using trunk group answer keys Procedure Continuous FeatureAttendant Continuous Ringing Attendant Blocking and Sending Caller ID MS G A R GE A T U R For a ringing ANI privacy enabledANI privacy This is an example of the display for a ringing call with For an Answered call This is an example of an answered call with ANI privacy To block calls between guest rooms Blocking Calls Between Guest RoomsAbout room-to-room block Calling Out on a Specific Trunk Trunk group select keys Procedure Camping-on to a Busy Station Press Join to complete the camp-on Checking a Trunk Verifying an outside line Procedure MSG Charge EAT UR Receiving a code call Code CallsAbout code calls Code call To answer a Autodial key Using anDialing Frequently Called Numbers To dial system speed calling numbers Trunk access code usually 9 is required toAccess an outside line System speed calling Extending an Incoming Data Call to a Station Using the Conv key Procedure Intercom Icom Calls About intercom calls Procedure Activating Night ServiceAbout the Night key When there are multiple attendants Night service Zone paging Using zone paging with auto meet-mePaging About paging Answering a zone Answering a Radio Priority radio paging Using radioRadio paging Paging About call Park ProcedureParking a Call Use this recording To do this Method Ways to record a conversation Using the record keyRecording a Conversation Recording jack Using the recorder jack Methods of redialing calls Last number redial LNR Redialing Numbers To use LNR … To use SNR … Saved number redial SNR Tone key status If the Tone This happens when you press Key isSending Pushbutton Tones About pushbutton tones Sending tones Procedure Training Attendant Operators Trunk Answer From Any Station Tafas If the user has a User does this Tafas station How the Tafas station picks up your calls Accode Programming Your SelecSet 500A Prpg BrknPark Camp Determining if a key is programmed See -2for a description of how the programmableKey numbering Keys are numbered Numbers Canceling anProgramming an Autodial Number Emergency Canceling a Feature Programming a Feature Key labeling Labeling Instructions Label Quick Reference Sheet Creating a multiparty conference call Using soft park Test switch Entering Test Mode Key labels Information shown in Figure A-3is displayed Key Designation Function Functions To find information on this test Refer to this Procedure Test procedures Demonstrating Ringing Frequencies Figure A-4 Changing the Ringing Level Changing the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Figure A-9 Displaying console ROM version Displaying Your Console ROM Level Testing the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July