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Hitachi HCX5000I Receiving an Answer Detection Alarm, Receiving a Wakeup/Reminder Call Alarm

Models: HCX5000I

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CHAPTER 2: ADDITIONAL OPERATIONS RECEIVING AN ANSWER DETECTION ALARM

Receiving an Answer Detection Alarm

<DET> lamp and key

If your system is equipped with an answer detection unit, the DET lamp lights when the unit is out-of-service. If you notice that the DET lamp is lit, contact your administrator immediately. The <DET> key stays lit until the unit is restored to service.

Receiving a Wakeup/Reminder Call Alarm

<WAL>and <RAL> lamps and keys

The wakeup call alarm (WAL) or the reminder call alarm (RAL) lamp informs you when a wakeup or reminder call has not been answered. Depending on how your phone system is set up, the visual alarm may be accompanied by distinctive ringing, which is disabled when you acknowledge the wakeup alarm.

If a wakeup/reminder call is not answered the first time, the system waits five minutes, then tries again. If the call is not answered the second time, the system waits another five minutes and tries a third time. You receive a wakeup/reminder alarm after the third attempt.

HCXTD840, Issue 1, July 2001

2-53

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Hitachi HCX5000I manual Receiving an Answer Detection Alarm, Receiving a Wakeup/Reminder Call Alarm, DET lamp and key

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July SelecSet 500A Fixed Keys Call restriction levelsList of Tables Selecset 500A User Guide Preface About this section PurposeIntended audience Organization About Your Selecset 500A About the SelecSet 500ASelecSet keys SelecSet 500A has 21 fixed keys, 24 programmableKeys, and an 8 x 40 display. Operations are performed On the following pagesDisplay About the displayDisplay Line-by-line explanation of the display followsComponents Line FunctionWhen you dial Display changesAn internal NumberWhen you connect to an internal number When youAnswer an Internal callDisplaying Caller ID Information About caller ID displayRinging call Answered callDisplaying Caller ID Information Procedure Displaying Programmable Key InformationDisplaying VIP and Language Status You see this display when you answer a VIP/language AnsweredVIP/language CallKeys Key typesYour SelecSet 500A is equipped with three types of keys These includeFixed Keys About fixed keysKey Name Function/operation Answer specific Keys used toCalls CAP keys About Call Appearance Keys CAPsFixed keys Call appearance key lamps Lamps above the CAPs show the status of each CAPThis lamp status Indicates that CAP availability Calls that ring at CAPsSoft Keys About softKeys LabelsSoft key menu Press this key To do thisMSG ChargeProgrammable Keys Key assignmentSuggested Programmable Keys AboutSuggested Key Name PurposeThis display Represents this alarm Optional Programmable Keys About optional programmable keysOTQ PMS/PMS-HOBIC Indicates trouble with the PMS link and/or troubleRRB Systems onlyKey Lamps About lampsLamp Function CONF, JoinBasic Operations About this sectionCalling Placing An Outside Call Placing an Outside Call for an Idle Station Next sections describe how to use these keys AnsweringAbout this section Answering your calls This key Rings whenSelecset 500A User Guide Answering Returned Calls Recalls About recallsRecall AdditionalOperations Answering Coverage Calls When the coverage It rings at these keys Call originatesAbout coverage calls Answering Coverage Calls Answering Multiple Calls Handling multiple calls CAP availabilityHolding Method DescriptionUsing a hold Holding a Single CallLoop Fixed and additional hold loopsUsing the hold key Placing a conference call on hold Holding Multiple Calls Soft Park Retrieving calls in soft parkTransferring About call transferAbout Your Selecset 500A Switchhook-Flash To Transfer Calls Using centralOffice features ConditionsProcedure Deactivating the Tone key Conferencing About Your Selecset 500A About bridged CAPs Procedure Bridged CAPs to Create a ConferenceBridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Messaging MessagingUse this key To do this Turning on MW lamps without calling the stationAbout Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Retrieving MessagesX T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message About the override feature Procedure Breaking Into a Busy StationAbout this section Soft key features and functions Other feature operationsOther feature operations Soft Key-Controlled Features Soft key featuresControlling station calling privileges Call RestrictionsRestriction Definition Displayed To register call restrictions Registering Call RestrictionsPress the Featur soft key. You see this display To restrict Press Toll TOL/OP ALLCanceling Call Restrictions To cancel call restrictionsPress Featur to enter the call restrictions menu Press RESTR. Also dial the station number if yourCoverage Registering Coverage Press COVER. You see this displayWhen a valid number is entered, you see this display Canceling Coverage Dial the desired station number. You see this display You see this display When you try toInvalid Credit Limit Credit Limit Definition FeatureAbout credit limit Credit Limit About credit limit Procedure Controlling Credit LimitPress NEXT. You see this display Press CreditIf the station has a zero balance, you see this display Credit value. In the following display, station 200 has If the station has a balance, the display showsCredit balance of $6.00 Various displays Your display updates to confirm the value, as followsThis display Indicates that Do-Not-Disturb About do-not-disturb Registering Do-not-disturbFollowing display confirms DND registration Canceling To cancel do-not-disturbDo-not-disturb To display the do-not-disturb registration, pressUsing a feature access code Do-not-disturb priority Has been canceledFollowing display confirms that do-not-disturb When you try to You see this display Error messagesError To ring the station Ringing a Do-Not-Disturb StationPress OVR Transferring to a Station in Do-Not-Disturb Receiving Forwarded Calls from DND Stations Example displays Incoming call while ringingIncoming Station callTrunk call This example shows the display after you answer anIncoming trunk call Setting the System Clock Procedures Press TIME. You see this displayTimeout To confirmEntered time MessagePlease TRY Later Sorry System Error Either case, try again momentarilyWhen you can control wakeup/ reminder Wakeup/Reminder CallsAbout wakeup/ reminder calls Terminology Second wakeupsRegistering a Wakeup/Reminder Call To register a wakeup/reminder callRegistering a WAKEUP/REMINDER Call Canceling a Wakeup/Reminder Call Press the Cancel soft key to cancel the wakeup callRegistering a Second Wakeup Call To register a second wakeup callAllow you to enter the wakeup time You see this display, which confirms registration Second wakeupChanging a second wakeup Procedure Canceling a Second Wakeup CallPress Cancel to cancel the second wakeup This display confirms the second wakeup is canceled About repeat wakeups Procedure Registering a Repeat WakeupWake-up menu redisplays with the repeat indication About your VIP wakeup key Procedure Displaying and Providing a VIP wakeupYou see this display If you do this This happensWhen you press the wakeup alarm key, you see this Display Viewing the cost of calls Procedure Viewing the Cost of CallsOther Feature Operations Assigning an Account CodeAbout this Section Can performTo assign an account code using the keypad Press the desired autodial key before dialing the numberAssigning an Account code UsingKeypad Alarm Indications Receiving a Combined AlarmAttendant alarms Combined alarms Calm lamp statusReceiving a System Alarm Calm keyDisplay Meaning KeyReceiving a PMS Alarm Receiving a VMS AlarmPMS-A lamp PMS-A keyReceiving an Answer Detection Alarm Receiving a Wakeup/Reminder Call AlarmDET lamp and key WALand RAL lamps and keysTo determine the source of a wakeup/reminder call Press the flashing WAL or RAL lamp. The displayIndicates which station has not responded to Reminder call, and the WAL or RAL key stopsReceiving a Long Trunk Alarm About the LTA/VER key ProcedureListen for a conversation If a conversation is in progress, press Start toReceiving an E911 Alarm About E911 alarms ProcedureLockout alarm Receiving a Line Lockout AlarmAbout the line Using the Anno key Announced CallsAnswering another phone’s call Procedure Answering Another PhoneUsing trunk group answer keys Procedure Answering a Specific LineFeature Attendant Continuous RingingAttendant ContinuousBlocking and Sending Caller ID MS G A R GE A T U R ANI privacy enabled ANI privacyThis is an example of the display for a ringing call with For a ringingThis is an example of an answered call with ANI privacy For an Answered callAbout room-to-room block Blocking Calls Between Guest RoomsTo block calls between guest rooms Trunk group select keys Procedure Calling Out on a Specific TrunkCamping-on to a Busy Station Press Join to complete the camp-on Verifying an outside line Procedure Checking a TrunkMSG Charge EAT UR About code calls Code CallsReceiving a code call To answer a Code callDialing Frequently Called Numbers Using anAutodial key Trunk access code usually 9 is required to Access an outside lineSystem speed calling To dial system speed calling numbersUsing the Conv key Procedure Extending an Incoming Data Call to a StationAbout intercom calls Procedure Intercom Icom CallsNight Service About the Night key When there are multiple attendantsNight service ActivatingUsing zone paging with auto meet-me PagingAbout paging Zone pagingAnswering a zone Using radio Radio pagingPaging Answering a Radio Priority radio pagingParking a Call Park ProcedureAbout call Recording a Conversation Ways to record a conversation Using the record keyUse this recording To do this Method Using the recorder jack Recording jackRedialing Numbers Methods of redialing calls Last number redial LNRSaved number redial SNR To use LNR … To use SNR …If the Tone This happens when you press Key is Sending Pushbutton TonesAbout pushbutton tones Sending tones Tone key statusProcedure Training Attendant Operators Trunk Answer From Any Station Tafas Tafas station How the Tafas station picks up your calls If the user has a User does thisProgramming Your SelecSet 500A AccodeBrkn ParkCamp PrpgSee -2for a description of how the programmable Key numberingKeys are numbered Determining if a key is programmedCanceling an Programming an Autodial NumberEmergency NumbersProgramming a Feature Canceling a FeatureLabeling Instructions Key labelingLabel Quick Reference Sheet Using soft park Creating a multiparty conference callTest switch Entering Test Mode Information shown in Figure A-3is displayed Key labelsFunctions Key Designation FunctionTest procedures To find information on this test Refer to this ProcedureDemonstrating Ringing Frequencies Changing the Ringing Level Figure A-4Changing the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Displaying Your Console ROM Level Figure A-9 Displaying console ROM versionTesting the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July