Hitachi HCX5000I manual Using the hold key Placing a conference call on hold

HOLDING A SINGLE CALL SELECSET 500A USER GUIDE

One active call This display indicates one active call and two calls being

and two calls held using hold loop keys: held

1 1 : 0 0 a m We d Ma r 1 0 6 8 6		C a l l s Wa i t : 0
1 * C o n n e c t 9 1 1 6 8 8 2 0
2
3
4
L 1 2 0 1 S t a t i o n	L 2 1 3 3 S t a t i o n
L 3	L 4
MS G	C H A R GE	F E A T U R

Using the hold key

Placing a conference call on hold

Use the hold key to hold a call as follows:

1Press the <HOLD> key while on an active call. A CAP winks representing the held call.

2Press the winking CAP to retrieve the call.

Using the <HOLD> key ties up a CAP (at least two CAPs must be available before a call can be answered. This ensures that one CAP can be used to answer a call, while another can be used to place a call.) Therefore, if your console is programmed with hold loops, use a hold loop rather than the hold key to hold a single call. The hold loops are preferred because they do not tie up CAPs.

To place a conference call on hold, you must use the <HOLD> key. Neither hold loops nor soft park can be used to hold conference calls.

1-40 HCXTD840, Issue 1, July 2001