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Hitachi HCX5000I manual Intended audience Organization

Models: HCX5000I

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Intended audience

Organization

SELECSET 500A USER GUIDE

This guide is intended to provide the attendant or any other user of the SelecSet 500A with descriptions and guidelines regarding attendant features and functions that are available with this attendant console.

Chapters and topics included in this document are:

Section 1: About Your SelecSet 500A

Basic Operations

Section 2: Additional Operations

Programming

Your SelecSet

The Quick

Reference Sheet

Appendix Testing the

A:Console

This section introduces the SelecSet 500A attendant console and provides basic information to help you understand how your telephone operates.

Describes procedures for basic attendant operations.

Describes operations that are performed less frequently than basic operations.

Provides instructions on programming SelecSet keys.

Provides a quick reference for the most frequently performed attendant operations.

Provides instructions for testing the SelecSet display and lamps.

xii	HCXTD840, Issue 1, July 2001

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Hitachi HCX5000I manual Intended audience Organization

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July Call restriction levels SelecSet 500A Fixed KeysList of Tables Selecset 500A User Guide About this section Purpose PrefaceIntended audience Organization About the SelecSet 500A About Your Selecset 500AOn the following pages SelecSet keysSelecSet 500A has 21 fixed keys, 24 programmable Keys, and an 8 x 40 display. Operations are performedAbout the display DisplayLine Function DisplayLine-by-line explanation of the display follows ComponentsNumber When you dialDisplay changes An internalInternal call When you connect to an internal numberWhen you Answer anAnswered call Displaying Caller ID InformationAbout caller ID display Ringing callDisplaying Caller ID Information Displaying Programmable Key Information ProcedureDisplaying VIP and Language Status Call You see this display when you answer a VIP/languageAnswered VIP/languageThese include KeysKey types Your SelecSet 500A is equipped with three types of keysAbout fixed keys Fixed KeysKey Name Function/operation Calls Keys used toAnswer specific Fixed keys About Call Appearance Keys CAPsCAP keys CAP availability Calls that ring at CAPs Call appearance key lampsLamps above the CAPs show the status of each CAP This lamp status Indicates thatLabels Soft KeysAbout soft KeysCharge Soft key menuPress this key To do this MSGKey assignment Programmable KeysKey Name Purpose Suggested Programmable KeysAbout SuggestedThis display Represents this alarm About optional programmable keys Optional Programmable KeysIndicates trouble with the PMS link and/or trouble OTQ PMS/PMS-HOBICSystems only RRBCONF, Join Key LampsAbout lamps Lamp FunctionAbout this section Basic OperationsCalling Placing An Outside Call Placing an Outside Call for an Idle Station This key Rings when Next sections describe how to use these keysAnswering About this section Answering your callsSelecset 500A User Guide About recalls Answering Returned Calls RecallsOperations AdditionalRecall About coverage calls When the coverage It rings at these keys Call originatesAnswering Coverage Calls Answering Coverage Calls Handling multiple calls CAP availability Answering Multiple CallsMethod Description HoldingFixed and additional hold loops Using a holdHolding a Single Call LoopUsing the hold key Placing a conference call on hold Retrieving calls in soft park Holding Multiple Calls Soft ParkAbout call transfer TransferringAbout Your Selecset 500A Conditions Switchhook-Flash To Transfer CallsUsing central Office featuresProcedure Deactivating the Tone key Conferencing About Your Selecset 500A Bridged CAPs to Create a Conference About bridged CAPs ProcedureBridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Turning on MW lamps without calling the station MessagingMessaging Use this key To do thisAbout Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Messages RetrievingX T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message Breaking Into a Busy Station About the override feature ProcedureOther feature operations About this section Soft key features and functionsOther feature operations Soft key features Soft Key-Controlled FeaturesRestriction Definition Displayed Call RestrictionsControlling station calling privileges Press the Featur soft key. You see this display Registering Call RestrictionsTo register call restrictions Toll TOL/OP ALL To restrict PressPress RESTR. Also dial the station number if your Canceling Call RestrictionsTo cancel call restrictions Press Featur to enter the call restrictions menuCoverage Press COVER. You see this display Registering CoverageWhen a valid number is entered, you see this display Canceling Coverage Invalid You see this display When you try toDial the desired station number. You see this display About credit limit Credit Limit Definition FeatureCredit Limit Credit Limit Press Credit About credit limit ProcedureControlling Credit Limit Press NEXT. You see this displayIf the station has a zero balance, you see this display Credit balance of $6.00 If the station has a balance, the display showsCredit value. In the following display, station 200 has This display Indicates that Your display updates to confirm the value, as followsVarious displays About do-not-disturb Registering Do-not-disturb Do-Not-DisturbFollowing display confirms DND registration To display the do-not-disturb registration, press CancelingTo cancel do-not-disturb Do-not-disturbFollowing display confirms that do-not-disturb Has been canceledUsing a feature access code Do-not-disturb priority Error Error messagesWhen you try to You see this display Press OVR Ringing a Do-Not-Disturb StationTo ring the station Transferring to a Station in Do-Not-Disturb Station call Receiving Forwarded Calls from DND StationsExample displays Incoming call while ringing IncomingIncoming trunk call This example shows the display after you answer anTrunk call Setting the System Clock Press TIME. You see this display ProceduresMessage TimeoutTo confirm Entered timeEither case, try again momentarily Please TRY Later Sorry System ErrorSecond wakeups When you can control wakeup/ reminderWakeup/Reminder Calls About wakeup/ reminder calls TerminologyTo register a wakeup/reminder call Registering a Wakeup/Reminder CallRegistering a WAKEUP/REMINDER Call Press the Cancel soft key to cancel the wakeup call Canceling a Wakeup/Reminder CallTo register a second wakeup call Registering a Second Wakeup CallAllow you to enter the wakeup time Second wakeup You see this display, which confirms registrationPress Cancel to cancel the second wakeup Canceling a Second Wakeup CallChanging a second wakeup Procedure This display confirms the second wakeup is canceled Registering a Repeat Wakeup About repeat wakeups ProcedureWake-up menu redisplays with the repeat indication Displaying and Providing a VIP wakeup About your VIP wakeup key ProcedureIf you do this This happens You see this displayWhen you press the wakeup alarm key, you see this Display Viewing the Cost of Calls Viewing the cost of calls ProcedureSection Can perform Other Feature OperationsAssigning an Account Code About thisPress the desired autodial key before dialing the number To assign an account code using the keypadKeypad Account code UsingAssigning an Combined alarms Calm lamp status Alarm IndicationsReceiving a Combined Alarm Attendant alarmsKey Receiving a System AlarmCalm key Display MeaningPMS-A key Receiving a PMS AlarmReceiving a VMS Alarm PMS-A lampWALand RAL lamps and keys Receiving an Answer Detection AlarmReceiving a Wakeup/Reminder Call Alarm DET lamp and keyReminder call, and the WAL or RAL key stops To determine the source of a wakeup/reminder callPress the flashing WAL or RAL lamp. The display Indicates which station has not responded toIf a conversation is in progress, press Start to Receiving a Long Trunk AlarmAbout the LTA/VER key Procedure Listen for a conversationAbout E911 alarms Procedure Receiving an E911 AlarmAbout the line Receiving a Line Lockout AlarmLockout alarm Announced Calls Using the Anno keyAnswering Another Phone Answering another phone’s call ProcedureAnswering a Specific Line Using trunk group answer keys ProcedureContinuous FeatureAttendant Continuous Ringing AttendantBlocking and Sending Caller ID MS G A R GE A T U R For a ringing ANI privacy enabledANI privacy This is an example of the display for a ringing call withFor an Answered call This is an example of an answered call with ANI privacyTo block calls between guest rooms Blocking Calls Between Guest RoomsAbout room-to-room block Calling Out on a Specific Trunk Trunk group select keys ProcedureCamping-on to a Busy Station Press Join to complete the camp-on Checking a Trunk Verifying an outside line ProcedureMSG Charge EAT UR Receiving a code call Code CallsAbout code calls Code call To answer aAutodial key Using anDialing Frequently Called Numbers To dial system speed calling numbers Trunk access code usually 9 is required toAccess an outside line System speed callingExtending an Incoming Data Call to a Station Using the Conv key ProcedureIntercom Icom Calls About intercom calls ProcedureActivating Night ServiceAbout the Night key When there are multiple attendants Night serviceZone paging Using zone paging with auto meet-mePaging About pagingAnswering a zone Answering a Radio Priority radio paging Using radioRadio paging PagingAbout call Park ProcedureParking a Call Use this recording To do this Method Ways to record a conversation Using the record keyRecording a Conversation Recording jack Using the recorder jackMethods of redialing calls Last number redial LNR Redialing NumbersTo use LNR … To use SNR … Saved number redial SNRTone key status If the Tone This happens when you press Key isSending Pushbutton Tones About pushbutton tones Sending tonesProcedure Training Attendant Operators Trunk Answer From Any Station Tafas If the user has a User does this Tafas station How the Tafas station picks up your callsAccode Programming Your SelecSet 500APrpg BrknPark CampDetermining if a key is programmed See -2for a description of how the programmableKey numbering Keys are numberedNumbers Canceling anProgramming an Autodial Number EmergencyCanceling a Feature Programming a FeatureKey labeling Labeling InstructionsLabel Quick Reference Sheet Creating a multiparty conference call Using soft parkTest switch Entering Test Mode Key labels Information shown in Figure A-3is displayedKey Designation Function FunctionsTo find information on this test Refer to this Procedure Test proceduresDemonstrating Ringing Frequencies Figure A-4 Changing the Ringing LevelChanging the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Figure A-9 Displaying console ROM version Displaying Your Console ROM LevelTesting the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July