Hitachi HCX5000I manual Coverage

COVERAGE SELECSET 500A USER GUIDE

Coverage

About coverage

Controlling cover busy/no answer for outside calls to inside numbers

Coverage enables users to redirect calls that come to their stations. Depending on the type of coverage used, calls can be redirected automatically or only when the called station is busy or does not answer.

You can control the cover busy/no answer setting for calls from outside the facility through your attendant console. However, the covering point registered from the attendant can only be an inside number. All other types of coverage (including cover busy/no answer for outside calls to an outside number) are programmed at the user's station.

Cover busy/no answer for outside calls to inside numbers can be registered from stations or your Selec500A. Neither station nor attendant registration has priority. Therefore, the most recently registered coverage is in effect, regardless of whether it was registered from the station or your console.

2-8 HCXTD840, Issue 1, July 2001