Displaying and Providing a VIP wakeup | Hitachi HCX5000I guide

CHAPTER 2: ADDITIONAL OPERATIONS DISPLAYING AND PROVIDING A VIP WAKEUP

Displaying and Providing a VIP wakeup

About your VIP wakeup key

Procedure

If you work in a hotel/motel environment, your SelecSet 500A attendant console may be equipped with a VIP wakeup programmable option key. This key lets you provide VIP guests with preferential wake-up service.

When a wake-up call for a VIP guest is to occur, the telephone system sends a burst ring to the VIP wake-up key on your console, if the phone is not already ringing, alerting you to a personalized wake-up call.

To provide a guest with a VIP wakeup, follow these steps:

1You hear a burst of ringing at your VIP programmable option key and the associated lamp flashes. Press <DSPL> and then <VIP> to display the room number, name, and language preference of the first VIP guest in the queue and the total number of VIP wakeups in the queue.

2Check the language indicator at the bottom right of your display to see if you need to speak to the guest in another language.

3Press the <VIP> key. The system automatically places a call to the VIP guest’s room while indicating the guest’s room number, name and language preference on the display based on how your telephone system is set up to display language preference as shown in the following display.

HCXTD840, Issue 1, July 2001

2-43

Image 114

Hitachi HCX5000I manual Displaying and Providing a VIP wakeup, About your VIP wakeup key Procedure

Contents

Attendant Operations SelecSet 500A User Guide Table of Contents Additional Operations Appendix Testing the Console Table of Contents Selecset 500A USER’S Guide List of Figures Viii HCXTD840, Issue 1, July SelecSet 500A Fixed Keys Call restriction levels List of Tables Selecset 500A User Guide Preface About this section Purpose Intended audience Organization About Your Selecset 500A About the SelecSet 500A Keys, and an 8 x 40 display. Operations are performed SelecSet keysSelecSet 500A has 21 fixed keys, 24 programmable On the following pages Display About the display Components DisplayLine-by-line explanation of the display follows Line Function An internal When you dialDisplay changes Number Answer an When you connect to an internal numberWhen you Internal call Ringing call Displaying Caller ID InformationAbout caller ID display Answered call Displaying Caller ID Information Procedure Displaying Programmable Key Information Displaying VIP and Language Status VIP/language You see this display when you answer a VIP/languageAnswered Call Your SelecSet 500A is equipped with three types of keys KeysKey types These include Fixed Keys About fixed keys Key Name Function/operation Keys used to Answer specificCalls About Call Appearance Keys CAPs CAP keysFixed keys This lamp status Indicates that Call appearance key lampsLamps above the CAPs show the status of each CAP CAP availability Calls that ring at CAPs Keys Soft KeysAbout soft Labels MSG Soft key menuPress this key To do this Charge Programmable Keys Key assignment Suggested Suggested Programmable KeysAbout Key Name Purpose This display Represents this alarm Optional Programmable Keys About optional programmable keys OTQ PMS/PMS-HOBIC Indicates trouble with the PMS link and/or trouble RRB Systems only Lamp Function Key LampsAbout lamps CONF, Join Basic Operations About this section Calling Placing An Outside Call Placing an Outside Call for an Idle Station About this section Answering your calls Next sections describe how to use these keysAnswering This key Rings when Selecset 500A User Guide Answering Returned Calls Recalls About recalls Additional RecallOperations When the coverage It rings at these keys Call originates Answering Coverage CallsAbout coverage calls Answering Coverage Calls Answering Multiple Calls Handling multiple calls CAP availability Holding Method Description Loop Using a holdHolding a Single Call Fixed and additional hold loops Using the hold key Placing a conference call on hold Holding Multiple Calls Soft Park Retrieving calls in soft park Transferring About call transfer About Your Selecset 500A Office features Switchhook-Flash To Transfer CallsUsing central Conditions Procedure Deactivating the Tone key Conferencing About Your Selecset 500A About bridged CAPs Procedure Bridged CAPs to Create a Conference Bridged Caps to Create a Creating a Multi-party Conference Dropping out of a multiparty conference Use this key To do this MessagingMessaging Turning on MW lamps without calling the station About Your Selecset 500A Procedure Turning a message waiting lamp off Messaging Retrieving Messages X T R E T U R N D E L E T E E X I T MA I L Tom Sikes sent the message About the override feature Procedure Breaking Into a Busy Station About this section Soft key features and functions Other feature operations Other feature operations Soft Key-Controlled Features Soft key features Call Restrictions Controlling station calling privilegesRestriction Definition Displayed Registering Call Restrictions To register call restrictionsPress the Featur soft key. You see this display To restrict Press Toll TOL/OP ALL Press Featur to enter the call restrictions menu Canceling Call RestrictionsTo cancel call restrictions Press RESTR. Also dial the station number if your Coverage Registering Coverage Press COVER. You see this display When a valid number is entered, you see this display Canceling Coverage You see this display When you try to Dial the desired station number. You see this displayInvalid Credit Limit Definition Feature Credit LimitAbout credit limit Credit Limit Press NEXT. You see this display About credit limit ProcedureControlling Credit Limit Press Credit If the station has a zero balance, you see this display If the station has a balance, the display shows Credit value. In the following display, station 200 hasCredit balance of $6.00 Your display updates to confirm the value, as follows Various displaysThis display Indicates that Do-Not-Disturb About do-not-disturb Registering Do-not-disturb Following display confirms DND registration Do-not-disturb CancelingTo cancel do-not-disturb To display the do-not-disturb registration, press Has been canceled Using a feature access code Do-not-disturb priorityFollowing display confirms that do-not-disturb Error messages When you try to You see this displayError Ringing a Do-Not-Disturb Station To ring the stationPress OVR Transferring to a Station in Do-Not-Disturb Incoming Receiving Forwarded Calls from DND StationsExample displays Incoming call while ringing Station call This example shows the display after you answer an Trunk callIncoming trunk call Setting the System Clock Procedures Press TIME. You see this display Entered time TimeoutTo confirm Message Please TRY Later Sorry System Error Either case, try again momentarily About wakeup/ reminder calls Terminology When you can control wakeup/ reminderWakeup/Reminder Calls Second wakeups Registering a Wakeup/Reminder Call To register a wakeup/reminder call Registering a WAKEUP/REMINDER Call Canceling a Wakeup/Reminder Call Press the Cancel soft key to cancel the wakeup call Registering a Second Wakeup Call To register a second wakeup call Allow you to enter the wakeup time You see this display, which confirms registration Second wakeup Canceling a Second Wakeup Call Changing a second wakeup ProcedurePress Cancel to cancel the second wakeup This display confirms the second wakeup is canceled About repeat wakeups Procedure Registering a Repeat Wakeup Wake-up menu redisplays with the repeat indication About your VIP wakeup key Procedure Displaying and Providing a VIP wakeup You see this display If you do this This happens When you press the wakeup alarm key, you see this Display Viewing the cost of calls Procedure Viewing the Cost of Calls About this Other Feature OperationsAssigning an Account Code Section Can perform To assign an account code using the keypad Press the desired autodial key before dialing the number Account code Using Assigning anKeypad Attendant alarms Alarm IndicationsReceiving a Combined Alarm Combined alarms Calm lamp status Display Meaning Receiving a System AlarmCalm key Key PMS-A lamp Receiving a PMS AlarmReceiving a VMS Alarm PMS-A key DET lamp and key Receiving an Answer Detection AlarmReceiving a Wakeup/Reminder Call Alarm WALand RAL lamps and keys Indicates which station has not responded to To determine the source of a wakeup/reminder callPress the flashing WAL or RAL lamp. The display Reminder call, and the WAL or RAL key stops Listen for a conversation Receiving a Long Trunk AlarmAbout the LTA/VER key Procedure If a conversation is in progress, press Start to Receiving an E911 Alarm About E911 alarms Procedure Receiving a Line Lockout Alarm Lockout alarmAbout the line Using the Anno key Announced Calls Answering another phone’s call Procedure Answering Another Phone Using trunk group answer keys Procedure Answering a Specific Line Attendant FeatureAttendant Continuous Ringing Continuous Blocking and Sending Caller ID MS G A R GE A T U R This is an example of the display for a ringing call with ANI privacy enabledANI privacy For a ringing This is an example of an answered call with ANI privacy For an Answered call Blocking Calls Between Guest Rooms About room-to-room blockTo block calls between guest rooms Trunk group select keys Procedure Calling Out on a Specific Trunk Camping-on to a Busy Station Press Join to complete the camp-on Verifying an outside line Procedure Checking a Trunk MSG Charge EAT UR Code Calls About code callsReceiving a code call To answer a Code call Using an Dialing Frequently Called NumbersAutodial key System speed calling Trunk access code usually 9 is required toAccess an outside line To dial system speed calling numbers Using the Conv key Procedure Extending an Incoming Data Call to a Station About intercom calls Procedure Intercom Icom Calls Night service Night ServiceAbout the Night key When there are multiple attendants Activating About paging Using zone paging with auto meet-mePaging Zone paging Answering a zone Paging Using radioRadio paging Answering a Radio Priority radio paging Park Procedure Parking a CallAbout call Ways to record a conversation Using the record key Recording a ConversationUse this recording To do this Method Using the recorder jack Recording jack Redialing Numbers Methods of redialing calls Last number redial LNR Saved number redial SNR To use LNR … To use SNR … About pushbutton tones Sending tones If the Tone This happens when you press Key isSending Pushbutton Tones Tone key status Procedure Training Attendant Operators Trunk Answer From Any Station Tafas Tafas station How the Tafas station picks up your calls If the user has a User does this Programming Your SelecSet 500A Accode Camp BrknPark Prpg Keys are numbered See -2for a description of how the programmableKey numbering Determining if a key is programmed Emergency Canceling anProgramming an Autodial Number Numbers Programming a Feature Canceling a Feature Labeling Instructions Key labeling Label Quick Reference Sheet Using soft park Creating a multiparty conference call Test switch Entering Test Mode Information shown in Figure A-3is displayed Key labels Functions Key Designation Function Test procedures To find information on this test Refer to this Procedure Demonstrating Ringing Frequencies Changing the Ringing Level Figure A-4 Changing the Ringing Level Demonstrating Default Ringing Patterns Procedure Determining if a Data Adapter is Assigned Displaying Your Console ROM Level Figure A-9 Displaying console ROM version Testing the Liquid Crystal Display Testing the Liquid Crystal Display Index IX-2 HCXTD840, Issue 1, July HCXTD840, Issue 1, July IX-3 IX-4 HCXTD840, Issue 1, July