HP 1220 Fax manual To use the HP Fax

HP Fax 1200 Series

Issue	What You Should Do
Nothing happens when you try	•	Is the unit on? Look at the front-panel display (if the
to use the HP Fax.		display is blank, the unit is off), or check for green
		lights on the front panel. Check the connections.
	•	Is your original fully inserted into the ADF? When
		you place your original into the ADF, the front-
		panel display shows “Original Loaded.” If this
		message does not appear, remove your original and
		reinsert it.
	•	Are you copying, faxing, or e-mailing several pages
		or documents? You must wait until the unit
		completes the current task before starting a new
		task.
	•	Did you load the correct paper type in the input
		tray? Do not use the unit to copy onto envelopes.
	•	Is there a paper jam? Clear the jam. For more
		information, see “Clear a paper jam.”
	• Is the HP Fax connected to the phone system
		correctly? Check that the phone cord is firmly
		connected to the port on the phone/fax line
		connector. For more information, see “Check for
		dial tone.”
	•	Is the telephone wall-outlet working properly? Try
		connecting a working telephone and phone cord
		into the wall outlet you are using for the HP Fax. If
		the phone does not work, call your local phone
		company for service. If the phone does work, try
		reconnecting the HP Fax to the telephone outlet
		using a different phone cord.
	•	Are you using an Integrated Services Digital
		Network (ISDN) service? The HP Fax is a Group 3
		fax machine. It is not designed for direct
		connection to an ISDN service. You can use the
		HP Fax with an ISDN service by connecting it to an
		analog telephone port (also called an R-interface)
		on an ISDN terminal adapter.

52 Chapter 7—Troubleshoot your unit