print cartridge problems

 

 

problem

resolution

 

The status

The contacts may need to be cleaned. Make sure you have the following

message

materials available:

continues to ask

• Cotton swabs or any soft material that will not come apart or leave fibers

me to replace the

(for example, use a scrap piece of clean cotton cloth).

cartridge after I

• Distilled, filtered, or bottled water (Tap water may contain contaminants

have already

that can damage the print cartridges).

replaced it.

Caution! Be careful not to get ink on your hands or clothing.

 

1Turn the HP Fax on and open the print-cartridge access door. The print cartridges will move to the access area.

2After the print cartridges have stopped moving, unplug the power cord from the back of the HP Fax.

3Lift the latch to release the black print cartridge, and then pull it toward you out of its slot.

4Clean the black print cartridge:

– Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.

–Hold the black print cartridge by sides or top.

–Clean the contacts as shown. Do not remove the gold contacts.

– Place the black print cartridge back into the holder. The black (#15) cartridge goes on the right.

5Clean the color print cartridge:

Repeat step 3 and 4 to clean the color print cartridge. Use a clean,

moistened cotton swab to avoid any contamination. Place the tri-color (#78) print cartridge back into the holder on the left.

6Close the print-cartridge access door.

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