troubleshooting help

problem

solution

There are

•

Check to see that you are using the highest possible print quality. Use a

horizontal streaks

 

high print quality (Best) for your project. For information, see increase

on the copy or

 

copy speed or quality on page 34.

fax.

•

Print a self-test report to check the print cartridges. For information, see

 

 

print a self-test report on page 39.

 

 

– If ink is not filling the patterns completely, clean the cartridges. For

 

 

information, see clean the print cartridges on page 41. After

 

 

cleaning, try copying or printing the fax again. To reprint the fax

 

 

from memory, see reprint faxes in memory on page 27.

 

 

– If cleaning does not help, replace the print cartridges. For

 

 

information, see replace the print cartridges on page 40.

 

 

 

The copy or fax is

•

Check to see that you are using the right type of paper for your project. If

faded, or the

 

the paper you are using is too fibrous, the ink applied by your HP Fax

colors are dull.

 

may not fully cover the print surface. Make sure you are using a paper

 

 

that is appropriate for your HP Fax. For information, see recommended

 

 

papers on page 7.

 

 

Note: Your HP Fax is designed to work well on most paper types. Test a

 

 

variety of paper types before buying large quantities. Find a paper type

 

 

that works well and is easy to purchase. HP Premium Papers are

 

 

designed for the best quality results.

 

•

Adjust the contrast of the copy or fax. For information on adjusting the

 

 

contrast for copy jobs, see make copies lighter or darker on page 34.

 

 

For information on adjusting the contrast for fax jobs, see change contrast

 

 

on page 21.

 

•

Print a self-test report to check the print cartridges. For information, see

 

 

print a self-test report on page 39.

 

 

– If the colors do not appear correct on the self-test report, clean the

 

 

print cartridges. For information, see clean the print cartridges on

 

 

page 41. After cleaning, try copying or printing the fax again. To

 

 

reprint the fax from memory, see reprint faxes in memory on

 

 

page 27.

 

 

– If cleaning does not help, replace the print cartridges. For

 

 

information, see replace the print cartridges on page 40.

 

 

 

The copy or fax is

•

Check to see if you are using the right type of paper for your project. If

fuzzy or blurry.

 

the paper you are using is too fibrous, the ink applied by your HP Fax

 

 

may not fully cover the print surface. For most documents, plain paper

 

 

works well. For documents with dense output, such as high-contrast

 

 

graphics or photographs, use HP Premium paper for best results. For

 

 

information, see recommended papers on page 7 and recommended

 

 

paper-type settings for copying on page 9.

 

•

Check to make sure you are using the highest possible copy quality. For

 

 

information, see increase copy speed or quality on page 34.

 

 

 

50

hp fax 1230