error messages

 

 

error message

solution

Print carriage

•

Were you loading the print cartridges? If so, turn the HP Fax off. Flip the

stalled.

 

latches down, and then turn the unit back on again. Make sure that you

 

 

wait at least 10 seconds for the carriage to stop before raising the

 

 

latches. For more information, see replace the print cartridges on

 

 

page 40.

 

•

Check to see that the HP Fax is turned on. Look on the front-panel display

 

 

(or check for a green light on the front panel). If the display is blank, the

 

 

HP Fax is turned off. Check the connections. See the Setup Poster for

 

 

information on setting up the HP Fax.

 

• Are you using the HP Fax for the first time? Make sure that you have

 

 

removed all packing materials from the HP Fax.

 

• Are you using the print cartridge for the first time? Make sure that you

 

 

have removed the protective tape from the nozzles on both print

 

 

cartridges. Do not touch the gold contacts. For information on handling

 

 

the print cartridges, see handle print cartridges on page 39.

 

• Do you have a paper jam? For information on paper jams, see paper

 

 

jams on page 45 and avoid jams on page 10.

 

•

Do the print cartridges need to be cleaned? Print a self-test report to

 

 

check the print cartridges. For information on cleaning print cartridges,

 

 

see clean the print cartridges on page 41 and for information on printing

 

 

a self-test report, see print a self-test report on page 39.

 

•

Did you try to add paper to the input tray while printing? Remove the

 

 

paper, turn off the HP Fax, and then unplug the power cable from the

 

 

back of the HP Fax. Wait a few seconds, and then plug in the power

 

 

cable and turn the HP Fax on.

 

 

 

Print cartridge

•

Check to see if the print cartridge is missing or the incorrect print

missing.

 

cartridge is installed. If not, remove and reinsert the cartridges, making

 

 

sure to snap them into their holders. For information, see replace the print

 

 

cartridges on page 40.

 

•

Did you remove the protective tape from the print cartridge? Carefully

 

 

remove the green tape from the print cartridge. Do not remove the gold

 

 

contacts. For information, see handle print cartridges on page 39 and

 

 

replace the print cartridges on page 40.

 

 

 

59