troubleshooting help

error message

solution

Cannot load

Remove the document. Make sure you do not have any staples, paper clips,

document in the

or bent edges, and then reload it in the ADF. Make sure that you are using

automatic

a recommended paper type. Restart the job. If you are sending a fax, you

document feeder

do not need to re-send the pages faxed before the error occurred. For

(ADF).

information on loading paper, see load paper on page 6 and for

 

information on recommended paper, see recommended papers on page 7.

 

 

 

HP Fax memory

•

Check to see if you are out of paper. If the HP Fax runs out of paper,

full.

 

incoming faxes are stored in memory. If the memory becomes full, the

 

 

HP Fax stops answering calls. You need to print the faxes stored in

 

 

memory before the HP Fax can start receiving faxes again. To print the

 

 

faxes stored in memory, load paper and press Enter on the front panel.

 

 

For more information, see reprint faxes in memory on page 27.

 

•

Check to see if you have a paper jam. Clear the paper jam, and then

 

 

press Enter on the front panel. For information, see avoid jams on

 

 

page 10 and tips to avoid paper jams on page 46.

 

 

HP Fax/phone

Turn the HP Fax off and on again to reconfigure the fax/phone line

line connector

connector.

needs

 

 

reconfiguration.

 

 

 

 

HP Fax is

When the HP Fax is initializing, please wait while the HP Fax starts up.

initializing.

 

 

 

 

Need print

If you have installed new print cartridges, you must align the print cartridges

cartridge

to ensure excellent print quality. After you insert a new cartridge, press Enter

alignment.

on the front panel. For information on aligning print cartridges, see align

 

cartridges on page 41.

 

 

 

Out of paper.

•

Check to see that you have paper in the input tray. Load paper for your

 

 

output job. Make sure there is only one type of paper in the input tray.

 

 

For more information, see load paper on page 6.

 

•

Check to see if the back door of the HP Fax has been removed. If the

 

 

back door has been removed to clear a paper jam, be sure to replace

 

 

the back door to the closed position.

 

 

Paper size error.

The paper size you are using is not compatible with the HP Fax. For

 

information on recommended papers, see recommended papers on page 7

 

and for information on papers to avoid, see papers to avoid on page 8.

 

 

 

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hp fax 1230