fax problems

fax problems

 

 

 

problem

solution

Fax transmission

•

If your fax contains a lot of graphics, it will take longer to send.

is slow.

•

If the phone line connection is “noisy,” it may cause the fax transmission

 

 

to be slow.

 

• If you selected a high resolution, consider using the standard resolution to

 

 

send the fax faster. For information, see change resolution on page 21.

 

• If you are you faxing in color it will take longer to send. Consider sending

 

 

the fax in black and white.

 

•

Contact the recipient to find out if something is wrong with the receiving

 

 

fax machine. The receiving fax machine may have a problem. Or, the

 

 

receiving fax may not be able to receive data at the same rate you are

 

 

sending data. If the receiving fax modem speed is slower, it will take

 

 

longer to send.

 

 

 

Pages of a fax I

•

Check to make sure there is paper in the input tray. For information, see

received are

 

load paper on page 6.

missing.

•

Check to see if the fax was sent correctly. Check with the sender to find

 

 

out how many pages were sent. The sending fax machine may have

 

 

failed to feed each page of the original.

 

 

 

Faxes are

•

Check to see if you are out of paper. If the HP Fax runs out of paper,

received, but are

 

incoming faxes are stored in memory. For information on loading paper,

not printing.

 

see load paper on page 6. For information on faxes stored in memory,

 

 

see set backup fax reception on page 27 and reprint faxes in memory

 

 

on page 27.

 

•

Check to see if you have a paper jam. If the HP Fax is unable to print

 

 

because of a paper jam, incoming faxes are stored in memory. For

 

 

information on paper jams, see avoid jams on page 10 and paper jams

 

 

on page 45. For information on faxes stored in memory, see set backup

 

 

fax reception on page 27 and reprint faxes in memory on page 27.

 

 

 

Pages of a fax I

•

Make sure each page of your original was picked up separately from the

sent are missing.

 

ADF. Sometimes pages are missing because two or more pages of your

 

 

original fed into the ADF at the same time. Try re-sending the fax and

 

 

make sure each page feeds separately.

 

•

Check with the recipient to see if there is a problem with the receiving fax

 

 

machine.

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