troubleshooting help

output problems

problem

solution

A blank page

Check to see if the print cartridges are low or out of ink. For information,

came out while

see print a self-test report on page 39.

copying or faxing.

 

– If black text is printing, and a blank page comes out of your

 

 

HP Fax, your black cartridge is empty. For information on

 

 

replacing print cartridges, see replace the print cartridges on

 

 

page 40.

 

 

– If a color document is printing, and the color does not print

 

 

correctly, one or more of the colors in the color cartridge are low.

 

 

For information on replacing print cartridges, see replace the print

 

 

cartridges on page 40.

 

 

– If the self-test report shows gaps or streaks, clean the print

 

 

cartridges. For information, see clean the print cartridges on

 

 

page 41.

 

 

Colors are

Print a self-test report to make sure all six colors are available (CYAN,

printing differently

MAGENTA, YELLOW, VIOLET, GREEN, and RED). For information, see print

than I expected.

a self-test report on page 39.

 

 

– When colors are completely wrong (for example, when green

 

 

prints as blue or yellow or gray prints as purple), the color

 

 

cartridge might have run out of one or more colors of ink.

 

 

– If a color is missing, try cleaning the print cartridge contacts. If the

 

 

problem persists, replace the color print cartridge.

 

For information on cleaning the print cartridge, see clean the print

 

cartridges on page 41 and for information on replacing print cartridges,

 

see replace the print cartridges on page 40.

 

 

The printout is

Check the following:

slanted or skewed.

•

Is the paper loaded correctly? Make sure the paper is feeding properly

 

 

from the input tray. Also check to make sure that the paper is sitting

 

 

properly in the input tray. Slide the paper-width and paper-length guides

 

 

against the sides of the paper to ensure that it feeds straight through.

 

 

Make sure the paper can move easily under the guides. For more

 

 

information, see load paper on page 6.

 

•

Is the paper type suitable for the HP Fax? For information on

 

 

recommended paper types, see recommended papers on page 7.

 

•

Is there more than one paper type loaded in the input tray? Load only

 

 

one type of paper at a time.

 

•

Was the fax sent correctly? Check with the sender; the original may not

 

 

have been loaded correctly into the sending fax machine.

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hp fax 1230