troubleshooting help

copy problems

problem

solution

Nothing happens

•

Make sure the HP Fax is turned on. If the front-panel display is blank, the

when I try to copy.

 

HP Fax is turned off. Make sure the HP Fax is connected to a power

 

 

outlet. For information on turning on and connecting your HP Fax to a

 

 

power outlet, see the Setup Poster.

 

•

Make sure your original is fully inserted into the automatic document

 

 

feeder (ADF). When you place your original into the ADF, Original

 

 

Loaded displays on the front panel. If this message does not appear,

 

 

remove your original and re-insert it. For information, see load originals

 

 

on page 5.

 

•

When you are copying several pages or documents, you must wait until

 

 

the HP Fax completes the current copy job before starting a new copy

 

 

job.

 

•

The HP Fax may be busy receiving a fax. Review the front-panel display

 

 

for any status messages.

 

•

Check to see that you loaded the correct paper type in the input tray. For

 

 

information, see recommended papers on page 7 and recommended

 

 

paper-type settings for copying on page 9.

 

 

Caution! Do not use the HP Fax to copy onto envelopes.

 

•

Check to see if there is a paper jam. For more information on clearing a

 

 

paper jam, see avoid jams on page 10 and paper jams on page 45.

 

 

 

Parts my original

•

Verify that you are copying onto the same size paper as the original. This

do not appear or

 

problem is most common when trying to copy a legal-size paper onto

are cut off.

 

letter-size paper.

 

•

Verify that you have selected the proper paper size for your project. For

 

 

information on setting the paper size, see set the paper size on page 10.

 

•

Make sure that you have correctly loaded the paper in the input tray and

 

 

that the input tray is properly installed. For information, see load paper

 

 

on page 6.

 

•

Make sure the document guides are adjusted properly. The guides should

 

 

be close to the edges of the paper in the input tray, but must not bend the

 

 

paper. For information on loading originals, see load originals on

 

 

page 5.

 

•

If you are copying from an original with no margins, reduce the copy to

 

 

make sure the text or images are not cropped. For information, see

 

 

reduce or enlarge a copy on page 35.

 

 

Copies are too

Adjust the contrast of the copy. For information, see make copies lighter or

dark or too light.

darker on page 34.

 

 

 

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hp fax 1230