HP 1230 Fax error messages

		error messages

problem	solution
I cannot receive a	•	Check to see that Auto Answer is on. The green light next to the Auto
fax on my		Answer button in the front panel is lit when the feature is enabled. If the
extension lines.		light is off, the HP Fax will not automatically answer the phone when it
		rings. Press the Auto Answer button to turn it on or off.
	•	Make sure the HP Fax is connected to the phone system correctly. Make
		sure the phone line is connected. To test the connection:
		– Press Fax.
		– Press Start, Black or Start, Color. If the HP Fax is connected to the
		phone system correctly, you will hear a dial tone.
		– Push the Cancel button to hang up. See the Setup Poster for
		information on setting up the HP Fax.

•Check to see if the telephone wall outlet is working properly. Try connecting a working telephone and phone cord into the wall outlet you are using for the HP Fax. If the phone does not work, call your local phone company for service. If the phone does work, try reconnecting the HP Fax to the telephone outlet using a different phone cord.

•If your HP Fax is on the same phone line as an answering machine, you may need to change the number of rings. For information, see set the rings to answer setting on page 23. For information on using an answering machine with your HP Fax, see answer fax calls when you use an answering machine on the same line on page 30.

error messages

error message	solution

Broadcast fax	Do the following:
failure.	• Check to make sure you dialed the number correctly and that the number
	you have entered is correct. For example, you might need to dial a “9”
	prefix depending on your phone system.

•Check the log to find out more about the failure. The log contains error codes for many common fax transmission errors. For information, see generate system reports on page 20.