Macintosh Problems (continued)

Symptom

Possible Cause

Solution

 

 

Make sure the printer has been

 

 

chosen in the Chooser by printing a

 

 

self-test. (Simultaneously press GO

 

 

and JOB CANCEL.) Check the

 

 

AppleTalk name of the printer

 

 

displayed on the self-test page.

 

 

Make sure AppleTalk is on. (The

 

 

button next to Active is selected in the

 

 

Chooser.) You may need to restart the

 

 

computer to activate the change.

 

 

 

The printer driver does not

 

Reinstall the printer software. See

automatically set up your

 

“Macintosh Installation” on page 10.

selected printer even

 

 

though you clicked Auto

 

Select an alternate PPD.

Setup in the Chooser.

 

 

 

 

 

Printing Errors

 

 

A print job was not sent to your desired printer.

Another printer with the

Rename the printer using the

same or similar name

HP LaserJet Utility, making sure that

may have received your

all devices have unique names.

print job.

 

You cannot use the

Background Printing has LaserWriter 8.3

computer while the printer

not been selected.

is printing.

Turn Background Printing on in the

 

Chooser. Status messages will now

 

be redirected to the Print Monitor

 

allowing you to continue working

 

while the computer is processing data

 

to be sent to the printer.

 

LaserWriter 8.4 and higher

 

Turn Background Printing on by

 

selecting File, Print Desktop, and

 

Background Printing.

 

 

EN

Chapter 4 Problem Solving 111