HP 2100 M, 2100 TN 5 Service and Support

5 Service and Support

Availability

HP provides a variety of service and support options around the world. Availability of these programs will vary depending upon your location.

HP Express Exchange

1.The customer contacts the local HP Customer Support Center listed in the product documentation. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center.

2.A representative from the service center requests product and customer information. In some regions, collateral may also be requested.

3.HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might prevent next-day shipping.)

4.The customer sends the defective printer to Hewlett-Packard at HP's expense.

Customers with on-site support service provided by HP should work directly with the local Customer Support Center instead of following the steps outlined here.

Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is greater. The faster turnaround from HP Express Exchange minimizes downtime over traditional service programs that require you to ship the failed unit to the manufacturer, and then wait for it to be repaired and returned. Because HP pays the shipping charges, you incur no hidden costs for the service.

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Contents

H P L a s e r J e t 2 1 0 0 T N P r i n t e r s Page Page Page HP Support Online Services: for 24-hour Obtaining software utilities, drivers, and electronic Information HP Support (continued) HP Service Information: HP Service Agreements: HP FIRST: Customer Support Worldwide Customer Support and Product Repair Assistance for the U.S. and Canada: European Customer Support Center Language and In-CountryOptions Available Customer Support Worldwide (continued) Contents 1 Printer Basics 2 Printing Tasks 3 Printer Tips and Maintenance 4 Problem Solving 5 Service and Support Appendix A Specifications Appendix B Media Specifications Appendix C Printer Memory and Expansion Appendix D Printer Commands Index 1 Printer Basics Page Page Note Windows Installation Printer Drivers HP FontSmart HP LaserJet Configuration Utility HP JetAdmin Page How the JetSend Communications Technology Works Macintosh Installation PostScript Printer Description Files (PPDs) HP LaserJet Utility DOS Remote Control Panel I do not have a CD-ROMdrive How do I access printer features What additional drivers and software upgrades are available to me What other software is available to me How do I remove the printing software Job Cancel Light Patterns Control Panel Light Messages Startup Ready Processing Data Manual Feed with Pause Paper Out Paper Out (requested tray) Attention Continuable Error Service Error Accessory Error Page Printing Instructions Page Accessories Option Description or Use Part Number Accessories (continued) Page Page 2 Printing Tasks Purchasing Paper and Other Media Tray 1 Media Sizes Tray 2 and Optional Tray 3 Paper Sizes CAUTION Page Page Page Page Printing on Envelopes Page Printing on Labels Printing on Transparencies Printing on Custom-SizedMedia or Cardstock Printing on Both Sides of Media (Manual Duplexing) Long and Short Edge Manual Duplexing Letterhead or Preprinted Forms Orientation Job Cancel Tips Accessing the Printer Driver Accessing the Driver Temporarily Change Settings (from a software Change Default Settings Operating System Creating and Using Watermarks Watermarks Printer Driver Procedure Watermarks (continued) Page Page Printing Multiple Pages on One Sheet of Paper (N-upPrinting) N-upPrinting N-upPrinting (continued) Setting a Custom Paper Size Custom Paper Size Custom Paper Size (continued) Creating and Using Quick Sets Quick Sets Quick Sets (continued) Using EconoMode EconoMode EconoMode (continued) Choosing Print Quality Settings Resolution Options: Best Quality Faster Printing Choosing Print Quality Settings Choosing Print Quality Settings (continued) Using Reduce/Enlarge Options Reduce/Enlarge Reduce/Enlarge (continued) Selecting a Paper Source Selecting Paper Source Using REt REt REt (continued) Restoring Default Printer Driver Settings Restoring Defaults Printing on Different Paper for the First Page Printing on Different Paper for the First Page Printing on Different Paper for the First Page (continued) Tray Locking Tray Locking Printer Utility 3 Printer Tips and Maintenance HP Policy on Non-HPToner Cartridges Toner Cartridge Storage Toner Cartridge Life Expectancy Recycling Toner Cartridges WARNING Page Engine Cleaning Toner Cartridge Cleaning Starting the Cleaning Process Internal Cleaning Procedure Page 4 Problem Solving Troubleshooting Checklist Troubleshooting Checklist (continued) Troubleshooting General Printing Problems Symptom Possible Cause Solution Troubleshooting General Printing Problems (continued) Page Page Demo Page Configuration Page Cleaning Process Font List Page Paper Jam: Toner Cartridge Area 4Note Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area Paper Jam: Output Areas Paper Jam: Removing Torn Pieces of Paper Print Quality Checklist Image Defect Examples Light Print or Fade Toner Specks Dropouts Vertical Lines Gray Background Toner Smear Loose Toner Vertical Repetitive Defects Misformed Characters Page Skew Curl or Wave Wrinkles or Creases Infrared Printing Problems Infrared Printing Problems (continued) Page Page Page Continuable Error Type of Error Light Pattern Recommended Action Continuable Error (continued) Page Accessory Error Accessory Error (continued) Page Common Windows Problems Common Windows Problems (continued) Macintosh Problems Problems in the Chooser Macintosh Problems (continued) Printing Errors Page Renaming the Printer PS Errors Specific Errors PS Errors (continued) Page 5 Service and Support Page WHO IS RETURNING THE EQUIPMENT WHAT IS BEING SENT WHAT NEEDS TO BE DONE HOW WILL YOU PAY FOR THE REPAIR Priority On-SiteService Next-Day On-SiteService Weekly (Volume) On-SiteService Page Page How long does the coverage last How do I know when the HP toner is running out What will HP do What does this warranty not cover How do I return the faulty cartridge Argentina Australia Austria Belgium Brazil ColombiaGermany Czech Republic Denmark Far East Region Finland Japan Netherlands Korea New Zealand Norway Singapore Spain Sweden Switzerland Taiwan Page A Specifications Environmental Specifications Operating Printing Storage/Standby Acoustic Page This HP LaserJet printer eliminates: This HP LaserJet printer design reduces: The design of this HP LaserJet printer facilitates the recycling of: Material Safety Data Sheet Declaration of Conformity Laser Safety Statement Canadian DOC Regulations LED Safety VCCI Statement (Japan) Korean EMI Statement Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE VARO B Media Specifications Tray Dimensionsa Weight Capacityb Tray 2 or Tray Problem with Paper Paper Specifications Category Page Weight: Construction: Condition: Temperature: Size: Envelopes with Double Side Seams Envelopes with Adhesive Strips or Flaps Envelope Margins Type of Address Top Margin Left Margin Envelope Storage Label Construction Adhesives: Arrangement: Curl: Page Page C Printer Memory and Expansion Page Page Page Page Page D Printer Commands PCL HP-GL/2 PJL Page Combining Escape Sequences Entering Escape Characters DOS Software Application Entry Selecting PCL Fonts Common PCL Printer Commands Function Command Options (#) Common PCL Printer Commands (continued) Command Options (#) Page Page Page Index