Service and Support | HP 2100 TN, 2100 M manual

128 Chapter 5 Service and Support

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HP 2100 TN, 2100 M manual Service and Support

Contents

S e r J e t Page User Guide Trademark Credits WarrantyCopyright Hewlett-Packard Company HP Support Online Services for 24-hour Accessories or supplies HP Support AssistantObtaining software Utilities, drivers, HP Support HP Service Information HP Service Agreements German NorwegianDanish Finnish Customer Support Worldwide Contents Printer Tips and Maintenance Viii Service and Support Index Printer Basics Getting to Know the Printer Printer Features Excellent Print Quality Automatic Language Printer Software Windows Installation For software installation Register your printer with HP Software for WindowsPrinter Drivers HP LaserJet Configuration Utility HP FontSmart HP-UX Infrared Devices How the JetSend Communications Technology WorksNetworked Devices Macintosh Installation HP LaserJet Utility Software For Macintosh ComputersPostScript Printer Description Files PPDs DOS Remote Control Panel DOS InstallationUsing the Remote Control Panel Do not have a CD-ROM drive Software Installation TipsHow do I access printer features? What other software is available to me? How do I remove the printing software? Button Usage Job CancelControl Panel Light Patterns Control Panel Light MessagesStartup Ready Manual Feed with Pause ProcessingData Paper Out Paper Out requested tray Accessory Error Continuable ErrorService Error Printing with the Infrared Port Wireless Printing IR Status Light IR Port Printing Instructions Interface Ports Accessories and Ordering Information Accessories Option Description or Use Part Number Cable and Interface Accessories Supplementary Documentation Printer Basics Printing Tasks Overview Preparing for Printing Purchasing Paper and Other Media Media Input Options Tray 1 Media Sizes Tray 2 and Optional Tray 3 Paper Sizes Loading Media into Tray Reloading Media into Tray 2 or Optional Tray Changing Paper Size in Tray 2 or Optional Tray Page Printing Tasks Printing on EnvelopesPage Printing on Labels Print-side up, top Printing on Transparencies Printing on Custom-Sized Media or Cardstock Printing on Both Sides of Media Manual Duplexing Long and Short Edge Manual Duplexing Printing on Special Media Letterhead or Preprinted Forms Orientation Canceling a Print Job Job Cancel Tips Accessing the Printer Driver Software Tasks Using the Printer Driver Help Creating and Using Watermarks Watermarks Printer Driver ProcedureWindows 3.1/9x To use an existing watermark To create or edit a watermark Windows NT To use an existing watermark Windows NT 4.0 PS To use an existing watermark Windows 9x PS To use an existing watermark Macintosh LaserWriter 8.4 and higher Up Printing Printer Driver Procedure Printing Multiple Pages on One Sheet of Paper N-up PrintingWindows 3.1/9x Windows NT Macintosh LaserWriterLaserWriter 8.4 Higher Setting a Custom Paper Size Custom Paper Size Printer Driver Procedure Macintosh LaserWriter 8.5 and higher Creating and Using Quick Sets Quick Sets Printer Driver ProcedureUsing Quick Sets Windows 3.1/9x Creating Quick Sets If you are running the printer driver from the server, you Using EconoMode EconoMode Printer Driver Procedure Macintosh LaserWriter 8.4 and higher Choosing Print Quality Settings Printer Driver Procedure Choosing Print Quality SettingsResolution Options Choosing Print Quality Settings Printer Driver Procedure Using Reduce/Enlarge Options Reduce/Enlarge Printer Driver ProcedureWindows 9x PS To reduce or enlarge your document To fit your document to letter- or A4-size paper Windows NT 4.0 PS To reduce or enlarge your document Windows NT 4.0 PS Selecting Paper Source Printer Driver ProcedureSelecting a Paper Source Using REt REt Printer Driver Procedure From the Device Options tab, select the desired Restoring Default Printer Driver Settings Restoring Defaults Printer Driver Procedure Printing on Different Paper for the First Paper size for all pages of the print job must be the same Windows Tray Locking Printer Utility ProcedureTray Locking Printer Tips and Maintenance Managing the UltraPrecise Toner Cartridge HP Policy on Non-HP Toner CartridgesToner Cartridge Storage Toner Cartridge Life Expectancy Redistributing the Toner Page Cleaning the Printer Using the Printer Cleaning ProcessesEngine Cleaning Toner Cartridge Cleaning Starting the Cleaning Process Internal Cleaning Procedure Printer Tips and Maintenance Problem Solving Troubleshooting Checklist Troubleshooting Checklist Using the proper printer driver and port Troubleshooting General Printing Problems Add paper to Tray 1 and press and release the Go button Not configured for the printer Toner cartridge is missing or not installed correctly Configuration Cleaning ProcessPrinting Special Pages Demo Clearing Paper Jams Paper Jam Toner Cartridge Area 4Note Paper Jam Tray 2 or Optional Tray 3 Paper Feed Area Paper Jam Output Areas Paper Jam Removing Torn Pieces of Paper Solving Print Quality Problems Print Quality Checklist Image Defect Examples Dropouts Light Print or FadeToner Specks Vertical Lines Gray BackgroundToner Smear Loose Toner Vertical Repetitive Defects Misformed CharactersSkew Curl or Wave Wrinkles or Creases Hint Infrared Printing Problems Infrared Printing Problems Symptom Possible Cause Solution One of the IR ports may cause Troubleshooting Error Messages Continuable Error Service Error Secondary Light Patterns Printer off and back on again Problem Solving Problem Solving Problem Solving Network Problems Common Windows Problems Common Windows Problems Symptom Possible Cause Solution Common Windows Problems Symptom Possible Cause Solution Common Macintosh Problems Macintosh Problems Symptom Possible Cause Solution Printing Errors Macintosh Problems Symptom Possible Cause Solution Selecting an Alternate PPD Renaming the Printer Specific Errors Troubleshooting PS ErrorsPS Errors Symptom Possible Cause Solution PS Errors Symptom Possible Cause Solution Problem Solving Availability HP Express Exchange Guidelines for Repacking the Printer Service Information Form WHO is Returning the EQUIPMENT? HP Maintenance Agreements On-Site Service AgreementsPriority On-Site Service Next-Day On-Site Service Hewlett-Packard Limited Warranty Statement Service and Support Limited Warranty for Toner Cartridge Life Worldwide Sales and Service Offices ColombiaGermany Czech RepublicDenmark Far East Region Japan Netherlands Korea New ZealandNorway Latin American Headquarters Singapore SpainSweden Switzerland Service and Support HP LaserJet Optional Tray Printer SpecificationsHP LaserJet 2100 with Printing WAd 6.2 belsA FCC Regulations Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet printer eliminates This HP LaserJet printer design reduces Paper PlasticsHP Toner Cartridges Material Safety Data Sheet Regulatory Statements Declaration of Conformity Canadian DOC Regulations Laser Safety StatementLED Safety Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Varo Media Specifications Tray Dimensionsa Weight Capacityb Supported Sizes of Paper Tray 2 or Tray Dimensionsa Weight Capacityb JIS Guidelines for Using Paper Symptom Problem with Paper Solution Paper Specifications Category Specifications Printing and Paper Storage Environment Envelopes Minimum Maximum Envelopes with Double Side Seams Envelopes with Adhesive Strips or Flaps Type of Address Top Margin Left Margin Envelope MarginsEnvelope Storage Labels Label Construction Transparencies Appendix B Media Specifications Printer Memory and Expansion Printer Memory Installing Memory Page Checking Memory Installation Installing an HP JetDirect EIO Card Printer Commands Understanding PCL Printer Command Syntax PJL Escape character DOS Software Application Entry What Appears Combining Escape SequencesEntering Escape Characters Common PCL Printer Commands Function Options # Selecting PCL Fonts ?&l #O Common PCL Printer Commands Function Command Options # ?&l #L Language Selection Primary Stroke Wt Appendix D Printer Commands Index PCL Index Index Page At least 10% Post-Consumer Paper Printed on at least50% Total Recycled Fiber with