Troubleshooting General Printing Problems
Troubleshooting General Printing Problems| Symptom | Possible Cause | Solution |
Printer selects media from the wrong tray.
The tray selection in the software application may be incorrect.
For many software applications, the paper tray selection is found under the Page Setup menu within the application.
Remove any media in other trays to make the printer select from the desired tray.
For Macintosh, use the LaserJet Utility to change the priority of the tray.
Print job is extremely slow.
The job may be very complex.
The maximum speed of 10 pages per minute cannot be exceeded even when more memory is added.
Reduce the complexity of the page or try adjusting the print quality settings. If this problem occurs frequently, add memory to the printer.
Pages print, but are totally blank.
The sealing tape may still be in the toner cartridge.
The file may have blank pages.
Remove the toner cartridge and pull out the sealing tape.
Check file to make sure that it does not contain blank pages.
80 Chapter 4 Problem Solving | EN |