Troubleshooting Checklist (continued)

Print a short document

If the page does not print, check the cable

from a software

connection between the printer and computer. Make

application to verify the

sure you are using the proper cable.

computer and printer

 

are connected and are

Check the print queue or print spooler (print monitor

communicating

in Mac) to see if the printer has been paused.

correctly.

 

 

Check the software application to make sure you are

 

using the proper printer driver and port.

 

If the page is interrupted during printing, go to

 

“Troubleshooting General Printing Problems” on

 

page 80.

 

 

If completing the

“Troubleshooting General Printing Problems” on

checklist did not

page 80

diagnose the problem

“Infrared Printing Problems” on page 97

with the printer, check

“Troubleshooting Error Messages” on page 99

the following

“Secondary Light Patterns” on page 102

troubleshooting

“Network Problems” on page 107

sections:

“Common Windows Problems” on page 108

 

“Common Macintosh Problems” on page 110

 

“Troubleshooting PS Errors” on page 114

 

 

EN

Chapter 4 Problem Solving 79