Troubleshooting General Printing Problems (continued)

Symptom

Possible Cause

Solution

 

 

 

The printer does not respond

The printer is malfunctioning.

Check the lights on the printer

when “print” is selected in the

 

to determine if the printer is

software.

 

indicating an error.

 

 

 

The Attention light stays on.

The printer is out of paper.

Add paper to the printer.

 

Paper trays are installed

Make sure that Tray 2 or

 

incorrectly.

optional Tray 3 are pushed in

 

 

all the way.

The Attention light is blinking The top cover of the printer is open.

The toner cartridge is missing or not installed correctly.

There is a paper jam in the printer.

Close the top cover securely.

Make sure the toner cartridge is installed. Try removing the cartridge and re-installing it.

See “Clearing Paper Jams” on page 85.

EN

Chapter 4 Problem Solving 83